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Changing the Selling Behavior of Your Customer Success Team?

Infopro Learning

Yes, you heard that right – we’re about to dive into the exciting realm of transforming the selling behavior of your customer success team. Salespeople must now be consultative and relationship-focused, fundamentally changing how they sell to remain relevant. This seismic shift rendered traditional selling methods obsolete.

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Designing Learning for Behavior Change with Julie Dirksen

Upside Learning

In a recent installment of the Learning and Development (L&D) Insights podcast, Amit engages in a captivating conversation with Julie Dirksen, a renowned learning strategy consultant and author of Talk to the Elephant: Designing Learning for Behavior Change.

Behavior 147
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The Evolution of Customer Engagement: From Conversational Assistants to Personalized Experiences

Integranxt

From Static Interactions to AI-Driven Conversations: Before AI graced the scene, customer service relied heavily on static FAQs, email forms, and phone lines. AI-powered conversational assistants, also known as chatbots, marked a paradigm shift.

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Transforming Business with Conversational AI: Strategies and Impacts in 2024

Integranxt

In 2024, Conversational AI stands at the epicenter of business transformation, revolutionizing how companies interact with their customers and streamline internal processes. The assistant, functioning as a chatbot, initiates conversation, guiding the shopping experience by offering suggestions and directions to products within the store.

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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Improving Learning Transfer Effectiveness with Dr. Ina Weinbauer-Heidel

Upside Learning

As the founder and CEO of the Institute of Transfer Effectiveness, Dr. Ina brought her wealth of experience and innovative approaches to the forefront of the conversation. Here are key takeaways from, the episode: Learn why behavioral change matters more than simple knowledge transfer for lasting impact.

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Scenario-Based Learning for Learning Impact, with Christy Tucker

Upside Learning

In the latest episode of the L&D GoBeyond podcast, Amit Garg engages in a compelling conversation with Christy Tucker, a distinguished Learning Experience Design Consultant, unveiling the transformative potential of scenario-based learning and its profound impact on learner engagement and skill transfer.

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