Excellence in Customer Training: A Roche Case Study

Bottom-Line Performance

In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. Sadly, our industry focuses on “corporate learning” that helps the sales rep or the support technician, but neglects the needs of the customer.

Social Learning pays off! A Success Story

Origin Learning

Most store computers were dedicated to sales and related management reporting with associates having neither a company computer or a tablet, nor a phone. Learning by force is passé. How do organizations engage with young, trendy, and tech-savvy people when it comes to learning and development?

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Achieve Your Training Goals with Articulate Storyline: 4 Case Studies

CommLab India

The four case studies presented in this blog will show how Articulate Storyline was instrumental in achieving the varied learning goals of organizations. Case Study 1: Engaging Online Sales Training with Articulate Storyline.

5 Case Studies that Prove Learning Games Work

Growth Engineering

In another study 2 , it was found that computer based simulations elicit better learner performance and knowledge retention than non-simulation instruction. The meta-study found that, compared to other methods, simulation games deliver: 20% higher post-training self-efficacy.

The Myth of “Micro-Learning”

Bottom-Line Performance

Sales. Blended Learning Case Study emerging trends and technologies Knowledge Guru Learning Trends Bottom-Line Performance micro learning self-directed learningThere’s a new buzz phrase going around town these days in the L&D and talent development communities.

The Heinz Ketchup Case Study

Jay Cross

My midterm exam in Marketing Management at Harvard B-School was the Heinz Ketchup Case. The case included the demographics of buyers, the geographic spread of the market, and all manner of information about packaging options. Sales were steady and growing.

How We Use Social Media for Informal Learning

Bottom-Line Performance

For every sales pitch you hear about social learning, for every shiny social network logo you see out there on the web, you should be looking for real use cases and story of social media being used in a real world setting… with tangible benefit to an organization.

Case Studies of Gamification in HR

Kapp Notes

Here are six cast studies of Gamification. Case Studies of Gamification in HR from Karl Kapp. Here are more case studies: The Gamification of Retail Safety and Loss Prevention Training. The Gamification of Sales Force Training.

Capitalize on New Growth Opportunities by Automating your Onboarding

Docebo

How can a high-growth organization like Nintex, a leading workflow-automation company that onboards as many as four new employees each week, manage its internal growth while simultaneously offering flexible, engaging training programs to its sales partners and customers?

E-Learning in the Automobile Industry: Maximizing Dealer Efficiency using LMS

G-Cube

Since these dealers are often far spread, it is a constant challenge to make sure that the large workforce among the dealers have the pertinent knowledge as well as skills to make successful sales and achieve targets. This increased work satisfaction and provided better sales figures as well.

4 Ways Gamification Drives Business Results

Bottom-Line Performance

What’s the value of a more informed sales rep? increase in sales for a large restaurant chain. For so many large restaurant and retail chains, maximizing efficiency at the point of sale can be, well, a crapshoot. increase in sales while using the tool.

Serious Games + Smart Implementation = Win! (Free Webinar)

Knowledge Guru

These organizations come from a variety of industries (technology, financial services, healthcare) and used the games within diverse functional areas (new hire training for sales reps, product knowledge for sales and support reps and process training for HR associates).

The Top 10 Challenges that eLearning Professionals Face Everyday

Docebo

In some cases, you may find that your clients are being unrealistic simply because they are inexperienced. Case Studies Learning Technology Trends customer training ELEL employee onboarding Extended Enterprise SaaS growth sales enablement

How Does LMS Selection Work? This Case Reveals All

Talented Learning

With 13 years in LMS sales and now nearly 3 years as LMS selection consultants, we’ve been directly involved in $65,000,000 worth of LMS selling and buying. There’s no time like the sales process to get the best deal. In this particular case, price and prudence won.

What every software company needs in a learning management system

LearnUpon

KeyedIn was founded in 2011 by George and Lauri Klaus, business leaders who achieved enormous success with the sale of their previous venture, Epicor. Just in case it’s not obvious, LearnUpon’s customer service is impeccable! Case Studies Success

How Associations Bridge the Skills Gap With Digital Badges

Talented Learning

In this case, the badge automatically renews for one year. NWFA University uses digital badges to recognize the completion of a series of courses, or a learning path in a certification track for specialization in either Installation or Sales.

Big Success for Big Pharma with iSpring

iSpring Solutions

My name is Chris Porfido and I am a project manager at a pharmaceutical sales training company named PharmaDigital Communications. Case StudyShared.

5 Ways Serious Games Can “Level Up” Your Sales Reps

Knowledge Guru

Sales people live in the moment. Salespeople probably have the most single-minded focus of any role in your organization: activities that are directly linked to making a sale are top priority and everything else is just details. Serious Games and Sales Reps: A Perfect Fit.

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Gamification, Sales Training in Learning Solutions Magazine

Bottom-Line Performance

Organizations faced with fast product launch cycles must simultaneously train sales teams, support teams, and customers on the features and benefits. The series focuses on case studies that show the efficacy of games and gamification in business situations.

How to solve the three biggest problems with sales enablement

Docebo

Sales teams are more distracted and busier than ever, yet the organizations they work for have largely kept their training strategies the same, with the majority of training resources earmarked for formal learning and event-based training. DOWNLOAD THE CASE STUDY.

Using the iPad in Sales Training: Case Study by Lora Davis

Learning Solutions Magazine

instruction, one sales training team has already been successful in using Apple’s new device in blended. While many e-Learning producers are struggling to understand how the iPad may be useful in online. instruction in the classroom. Here’s their story.

Sales Training Tips – Know How You Can Help Your Sales Reps Sell More

CommLab India

Sales reps are critical to the success of any organization. But sales people are constantly on the move, struggling to hit the month’s targets. For them, only the activities linked to making a sale are interesting and relevant. Put sales materials online for quick access.

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How Associations Bridge the Skills Gap With Digital Badges

Talented Learning

In this case, the badge automatically renews for one year. NWFA University uses digital badges to recognize the completion of a series of courses, or a learning path in a certification track for specialization in either Installation or Sales.

Leveraging Mobile Learning For Sales Training

Upside Learning

It’s probably easier to push toothpaste back into a tube than convince sales professionals to attend classroom training. In my previous job with a life insurance company, I noticed that most sales professionals actually dislike training.

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Why a Case Study is the Key to Training Success

OpenSesame

Ashley, a sales representative for Big Sales Corp, is going to a dinner event with prospective clients. This is an exaggerated example of a short case study. What is a case study? How can case studies be applied to elearning?

7 Tips for Millennial Sales Training Success

Training Industry

In fact, a few years back I was held captive in a three-day public workshop put on by a well-known, national sales training organization with whom I was partnering. I just couldn’t take one more monotonous minute listening to the trainer drone on as he slogged through a 200-page consultative sales process manual. Sales recruiting is already a daunting task given old stereotypes. Repeat sales messaging often and in different modes.

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Capitalize on New Growth Opportunities by Automating your Onboarding

Docebo

How can a high-growth organization like Nintex, a leading workflow-automation company that onboards as many as four new employees each week, manage its internal growth while simultaneously offering flexible, engaging training programs to its sales partners and customers?

3 Training Tips for Winning Sales Conversations

CommLab India

Successful reps tailor their sales conversations to meet the needs of prospects and convey their products’ value proposition in an effective manner. Today, let us look at three best practices of training your sales folk to hold winning conversations with potential customers.

How Games Drive Sales Enablement (Webinar)

Knowledge Guru

This is why so many sales training professionals have started to implement games into their sales enablement programs. Today’s sales trainers are pairing games with mobile reinforcement and microlearning to help sales reps be successful.

Eight Tips to Make Your Online Product Sales Training Effective

CommLab India

Good product training provides comprehensive knowledge of a company’s products to help sales teams sell more and increase revenues. It will help your sales force match the benefits of a product and its features with customers’ problems, to close sales deals.

Case Study: Waterstones Academy – Goal-Based Learning for Booksellers

Rob Hubbard

Evaluation – including sales statistics, completion rates, user and manager comments which allowed us to demonstrate that the learning was meeting organisational objectives.

Online Product Training for Sales Reps – An E-learning Expert’s Insights

CommLab India

Product knowledge is essential for sales people to make the right pitch. With sales people handling multiple products in the product line, you need to ensure they make the right pitch based on the customer’s requirements. Training sales reps on the functioning and features of products.

Using Games to Improve Product Knowledge

Knowledge Guru

In the case of organizations with a large amount of products to sell, this means making it easier to acquire foundational knowledge. Case Studies case study knowledge guru product knowledge training