CLO Magazine

JANUARY 6, 2022

Her innovative approach to training and relentless commitment to the needs of her learners is why Chief Learning Officer named Tedrick its 2021 CLO of the Year. A few years prior her team had created a virtual training curriculum to support a new group of home-based customer service agents. From fashion designer to CLO.

Leadership 79

Leadership Innovation Learner CLO 79

CLO Magazine

SEPTEMBER 7, 2016

One of the biggest challenges associated with mentoring programs is keeping executives and employees invested. When she was hired in 2013, one of her first mandates was to breathe new life into the mentoring culture. That’s one of the key benefits of formal versus informal mentoring programs, she said.

Mentoring 32

Mentoring Newsletter Network Program 32

CLO Magazine

JUNE 18, 2020

Never underestimate the value of staying in touch with your team and your customers, even when you don’t have anything more to communicate than a simple update and a “How are you?”. Everyone has a different journey to CLO. Were there any particular mentors or supportive figures who were helpful along the way?

CLO 95

CLO Leadership Analytics Performance Support 95

CLO Magazine

SEPTEMBER 15, 2020

We are looking closely at the experiences of more than 780 female participants, and their male and female mentors and managers, to glean a treasure trove of information around successful strategies when work is no longer “live and in-person.” One of our program managers observed it as a newfound “level of acceptance, rather than resistance.”

Skills 82

Skills Mentoring Attitudes CLO 82

CLO Magazine

FEBRUARY 7, 2020

One of them, my friend, mentor and co-author Norman Vincent Peale, famously said, “If you stop learning, you may as well just lie down and let them throw dirt on you — because you’re already dead.”. Some read, some listen to podcasts, some learn from mentors. I like the idea of setting at least one learning goal every year.

Mentoring 95

Mentoring Learning Teach CLO 95

CLO Magazine

AUGUST 24, 2016

For some organizations, the shortage of skilled executives, middle managers and individual contributors in critical roles already is having quantifiable ramifications — from decreased production capacity to drops in customer satisfaction. What’s a CLO to Do? Manage Talent, Manage Careers. If not, now is the time to take action.

CLO 32

CLO Roles Management Examples 32

CLO Magazine

FEBRUARY 28, 2023

In the most generous of situations, you may believe that the intelligence and personalization within your platforms will do the heavy lifting of customizing the learning experience to account for existing skills and variable distances to travel in the upskilling journey. For a small piece of content to learn a skill, sure, that may work.

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Discussion Problem Develop Survey 104

CLO Magazine

NOVEMBER 30, 2021

For example, a customer support representative can be skilled into another support-oriented role, such as an IT support specialist. These offerings should be complemented with real-world experience to apply knowledge, whether through skilled volunteerism, mentoring or stretch projects.

Coaching 112

Coaching Performance Support CLO Roles 112

CLO Magazine

JUNE 22, 2021

Redeployment — especially under stressful, uncertain circumstances — isn’t as simple as moving Joe from sales into customer support or Sue the auditor into operations. Once a data-driven skills profile gets established, mentors, managers and employees can start forming development plans and career mapping.

Cognitive 115

Cognitive Gartner Assessment Performance Support 115

CLO Magazine

MAY 20, 2021

Consequentially, new hires are activated before they are ready, increasing customer and employee frustration. This means employees are learning as they interact with your customers. The post Automate performance-based learning appeared first on Chief Learning Officer - CLO Media.

Performance Support 102

Performance Support Performance Simulations Exercise 102

The Performance Improvement Blog

FEBRUARY 17, 2017

In that kind of culture, trainers (under the direction of a CLO) drive learning. In a learning culture, learning happens all the time, at events but also on-the-job, facilitated by coaches and mentors, from action-learning, via smartphones and tablets, in social groupings, and from experiments. Learning is just-in-time, on-demand.

Culture 178

Culture Diversity Training CLO Learning Objects 178

CLO Magazine

JULY 12, 2018

IESE Business School, the graduate business school of the University of Navarra, consistently ranks on the Financial Times ’ annual twin rankings of executive education programs worldwide; the publication does separate rankings for open-enrollment programs and customized courses. opening a center in New York City in 2007.

Education 56

Education Plateau CLO microlearning 56

CLO Magazine

DECEMBER 3, 2021

Scholarship recipients receive customized opportunities to catalyze full-time employment, through interactive company informational sessions, resume writing tutorials and virtual hiring events. The post Investing in an inclusive workforce is a national readiness imperative appeared first on Chief Learning Officer - CLO Media.

Diversity Training 115

Diversity Training Engineering Community Security 115

CLO Magazine

AUGUST 31, 2021

Just as importantly, we need a system that improves the employee experience of teams entrusted with the vital work of servicing customers. Employee engagement and motivation are key to providing good customer experience but also to retaining valuable workers. Operational efficiency for all.

Teams 84

Teams Performance Support Enterprise Toolkit 84

CLO Magazine

SEPTEMBER 4, 2023

He positioned the transformation effort itself as a story, framing the leaders themselves as part heroes, part customer-mentors, and part supporting cast in a sweeping technological epic. Who’s the mentor? The post 3 ways to use storytelling to build resilience appeared first on Chief Learning Officer - CLO Media.

Trust 84

Trust Score Mentoring Leadership 84

CLO Magazine

MAY 22, 2020

It’s a perfect storm of pressure, in which chief learning officers weigh ROI and manage digital disruption across industries as they pivot from the age of the customer to the age of the employee. By moving beyond the status quo and adopting new capabilities, CLOs in all industries can enable true employee readiness.

Agile 79

Agile CLO Adoption Adopt 79

CLO Magazine

JUNE 2, 2023

The growing use of technology across job functions is designed to streamline processes, boost productivity, improve customer service and reduce costs. They can also connect students with computer science professionals through mentor programs, tech fairs, school assembly presentations and on-site company visits.

Skills 84

Skills Cyber Security Training Augmented Reality Education 84

CLO Magazine

JULY 28, 2023

They are responsible for developing new products, technologies and processes and ensuring alignment with strategic objectives and customer requirements. To this end, leadership development programs should impart effective talent management practices, including mentoring, coaching and fostering a supportive workplace.

Develop 78

Develop Leadership Diversity Training Case Study 78

CLO Magazine

MARCH 16, 2021

Increase customer satisfaction? If resources are available for formal coaching and mentoring, these can be effective elements. If resources are tight, look at methods of self-monitoring and reporting and peer mentoring as viable alternatives. Peer mentoring support. For example, will it reduce employee turnover?

Analytics 106

Analytics Kirkpatrick Training Train 106

CLO Magazine

SEPTEMBER 6, 2023

Becoming allies and mentors for colleagues from underrepresented groups. Embracing diversity and promoting equity allows organizations to attract and retain top talent, enhance employee engagement and productivity and establish robust relationships with a diverse customer base, leading to long-term success and sustainable growth.

Diversity Training 84

Diversity Training Behavior Learning Discussion 84

CLO Magazine

OCTOBER 26, 2021

The customized models identify a common set of focus areas for role-specific skills and abilities and establish a baseline to assist employees in their ongoing professional development. The models also provide a foundation for discussions between managers and individuals to set development goals, and to create a custom training plan.

Virtual World 89

Virtual World Leadership Cloud Computing Agile 89

Upside Learning

NOVEMBER 26, 2010

I attended the CLO Summit in Mumbai last week and listened to some wonderful speakers over the course of the two day event. His session titled “Learning and Development – an integral competency of a CEO” was full of very powerful messages for CLOs, L&D professionals, and other CEOs. How to ensure customer satisfaction?

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CLO eLearning Consultant Mentoring Methods 165

CLO Magazine

AUGUST 24, 2020

A task force was formed to direct the company’s actions around operational changes required to safely meet the needs of our teammates, our customers and our communities. The post Leveraging strengths as a learning team through COVID-19 appeared first on Chief Learning Officer - CLO Media.

Teams 84

Teams WebEx Performance Support ILT 84

CLO Magazine

APRIL 26, 2021

Houde with her mentor, Blair Sheppard, global head of strategy and leadership for PwC. and she helped Sheppard’s team build it into a world-class destination for custom executive education. Leah Houde, CLO, PwC. The post Clearing the path for learning appeared first on Chief Learning Officer - CLO Media.

Diversity Training 88

Diversity Training Virtual World Leadership Consulting 88

CLO Magazine

MAY 24, 2017

It’s time to take the CLO role to a higher level, not just on the organization chart, but in terms of influence and organizational accomplishment. Chief Learning Officer ’s “2015 CLO Measurement and Metrics Survey” indicated that 36 percent of CLOs are using business impact to show the value of learning to the broader enterprise.

CLO 63

CLO Culture Global Metrics 63

CLO Magazine

MARCH 29, 2021

Managers are responsible for: Investing time in and encouraging employees by providing invaluable, personalized mentoring and guidance. The post ManTech’s strategic commitment to career enablement appeared first on Chief Learning Officer - CLO Media. Career stories with unlimited possibilities. Career enablement — it’s the future.

Diversity Training 89

Diversity Training SkillSoft Performance Support Gartner 89

CLO Magazine

DECEMBER 10, 2020

People in the mining environment tend to learn better through discussions in pre-start meetings and one-on-one discussions during time-in-field with supervisors that are more akin to apprenticeships and mentoring than traditional learning. By benchmarking learning, we risk losing this nuance and the local needs of a business.

Corporate Learning 113

Corporate Learning Comparison Metrics Behavior 113

CLO Magazine

FEBRUARY 22, 2021

Your “job” responsibilities shift as you move into and out of teams and as we call on you to support new strategies, customer groups and priorities. Jobs change as new information infiltrates work and customer needs evolve. And have goals to be a coach, helper, mentor and sponsor to others. These assumptions are not valid today.

Suite 97

Suite Performance Support Agile Learning 97

CLO Magazine

MARCH 19, 2021

Businesses are using AI agents to engage customers, rapidly create content, analyze transactions and detect fraud. On-demand 24/7 learning assistance: Many companies have used AI bots to provide front-line digital customer engagement for years, and they have become quite effective in mimicking humans. How can AI be used in learning?

Roles 116

Roles Social Networks Diversity Training Develop 116

CLO Magazine

DECEMBER 14, 2022

We can begin by examining three different trends: everboarding, digital transformation and reverse mentoring. This in turn has led to a shift in employee learning away from face-to-face customer service to a tighter focus on both process and quality control. This form of mentoring also helps support DEIB initiatives.

Diversity Training 41

Diversity Training Virtual Classroom Adoption Adopt 41

CLO Magazine

JANUARY 29, 2020

Let’s just say it — we all have tried to work with speakers in advance of the delivery to really push for customization, and typically it is difficult. Getting those amazing professors from prestigious universities to customize content to your industry or specific challenges is next to impossible. Fear of failure.

Learning Objects 80

Learning Objects Create Diversity Training Ratio 80

CLO Magazine

DECEMBER 28, 2012

Things Are Looking Up After last year’s downturn in optimism, this year more than 50 percent of CLOs are again optimistic about learning and development; they believe they have passed through the difficult economic period (Figure 1). “We are using [competencies] not only for learning, but also for hiring,” said another CLO.

CLO 79

CLO Compliance Training ILT Learning Portal 79

The Performance Improvement Blog

SEPTEMBER 17, 2013

A hospital learns how to put the “wow” in customer service. Managers have control of their own learning, not corporate trainers, HR, or a CLO. An engineer in a prototype department of a manufacturer learns how to operate a 3D printer. Learning breeds learning and success breeds success.

Roles 207

Roles Performance Support Performance Management 207

CLO Magazine

AUGUST 5, 2021

A good mentor of mine once said, ‘If you’re not evolving, you’re devolving.’ You have to focus on what matters: Make a great product; create a good workplace and environment for your team; and take care of customers.”. Customers come first: We put customers at the center of everything. You must be proactive.

Culture 79

Culture Companies Strategy Management 79

CLO Magazine

MAY 22, 2019

Today’s buyers now have instant access to an internet’s worth of knowledge, information and customer opinion. Informal learning can help overcome scheduling challenges and long-distance hurdles, allowing managers to deliver bite-sized instruction to reps at the greatest time of need, often as reps are about to meet with customers.

Sales 58

Sales Coaching Learning CLO 58

CLO Magazine

MARCH 26, 2020

The Business Partnership Award is for learning departments that have partnered in a progressive way with business partners or external organizational divisions and functions such as the sales and marketing department or external customer groups to develop and deliver a targeted employee development program that supports the partner’s goals.

Business 51

Business Coaching Sales Virtual World 51

CLO Magazine

JUNE 24, 2021

Think of book clubs, guided self-learning programs, mentoring and job shadowing. The company was losing customers due to repeated inability of project teams to meet the project deadlines. appeared first on Chief Learning Officer - CLO Media. Here is an example: The Ontime Project Delivery Project.

Blended Learning 116

Blended Learning Learning Objects Forum Behavior 116