Dashe & Thomson

DECEMBER 14, 2010

The eLearning Guild hosted an engaging, curiosity-inspiring conference focused on social learning. I’m not sure I would have seen the concert through the lens of social learning had I not attended DevLearn ’10 last month. It was at the concert, however, that I fully understood why I must pay attention to social learning. Properly d.

Social Networks 100

Social Networks Social Learning Blended Learning Social 100

Dashe & Thomson

DECEMBER 14, 2010

The eLearning Guild hosted an engaging, curiosity-inspiring conference focused on social learning. I’m not sure I would have seen the concert through the lens of social learning had I not attended DevLearn ’10 last month. It was at the concert, however, that I fully understood why I must pay attention to social learning. Properly d.

Social Learning 100

Social Learning Social Networks Blended Learning Social 100

Roundtable Learning

JULY 24, 2023

Customer Service Training — Use AR plane detection to place a simulated cash register in front of learners and test their customer service skills. By putting on a VR headset , learners are instantly transformed into a conference room where they watch a microaggression take place from the point of view of their coworker.

Augmented Reality 52

Augmented Reality Simulations Diversity Training Leadership 52

Roundtable Learning

JULY 24, 2023

Customer Service Training — Use AR plane detection to place a simulated cash register in front of learners and test their customer service skills. By putting on a VR headset , learners are instantly transformed into a conference room where they watch a microaggression take place from the point of view of their coworker.

Augmented Reality 52

Augmented Reality Simulations Diversity Training Leadership 52

dVinci Interactive

JULY 20, 2015

At the TrainingIndustry.com conference, I spoke with David Unruh of T-Mobile who, along with his colleague Tony Gonzalez, led a session at the conference about their learning ecosystem. The T-Mobile Community provides informal learning and just-in-time information to help representatives effectively support customers.

Performance Support 100

Performance Support Virtual Classroom Performance Customer Service 100

Dashe & Thomson

APRIL 21, 2011

This reminds me of a session I attended on emotional intelligence at the eLearning Guild ‘s Learning Solutions 2011 conference last month. But, if the manger or leader can embrace this innovation in learning, encouraging and expecting workers to do the same, the impact could be tremendous. Liam McCoy: Thanks for this. Properly d.

Innovation 165

Innovation Social Learning Blended Learning Social Networks 165

Roundtable Learning

AUGUST 3, 2021

This article will explain what extended reality is and provide 5 examples of using extended reality across training topics, including onboarding, diversity and inclusion, sales, and more. . Customer Service Training With Augmented Reality. Customer Service Training With Augmented Reality. What Is Extended Reality?

Augmented Reality 98

Augmented Reality Leadership Simulations Diversity Training 98

eLearningMind

FEBRUARY 18, 2016

There’s nothing quite like attending a well-organized, engaging, and high-energy conference. Whether it’s to improve your sales tactics or it’s all about your industry, you leave feeling amped and energetic; ready to apply your new knowledge to your role–and eventually take over the world. Here’s how. Drip, Drip, Drip.

Conference 40

Conference microlearning Social Media Lesson 40

InWhatLanguage

FEBRUARY 4, 2022

If you are in the automotive business, it is essential to provide the best customer service possible. This means offering translation services for your customers who speak a different language. There are many kinds of automotive language services, and each one has its unique benefits.

Services 52

Services Conference Customer Service Communication 52

TalentLMS

JULY 24, 2023

Retaining experienced customer support professionals is crucial as it reduces recruitment and training costs while maintaining consistency in customer service quality. They feel powerful enough to handle any customer inquiries and challenges effectively, leading to higher productivity and efficiency.

Performance Support 93

Performance Support Support Teams Custom 93

Allison Rossett

MAY 23, 2013

Mobile was the buzz at the ASTD International Conference in Dallas in May, 2013. Here I present four ways that a retailer and their vendors used mobile to help retail sales associates increase sales and engender customer loyalty on the day after the Oscars. There were customer benefits as well.

Performance Support 183

Performance Support Support Performance Association 183

Ed App

JULY 28, 2022

Call center training software are powerful tools that empower your customer service representatives to hone their communication, listening, and problem-solving skills. With these online platforms, you can also give them easy access to vital training materials like dialogue simulations and customer service training courses.

Authoring Tools 40

Authoring Tools Software Compliance Training Simulations 40

TalentLMS

JANUARY 30, 2024

They support sales and marketing efforts. They invest in top-notch customer service to support clients. Otherwise, your prospective customers will see employee efforts as just another “sales trick.” Most companies budget resources to build and promote their brand. Real loyalty has to be authentic.

Trust 52

Trust Culture Network Diversity Training 52

TalentLMS

AUGUST 22, 2023

Example: HubSpot’s customer training events HubSpot is known for its free learning resources that help customers use its products. The company also hosts a variety of live events , including virtual events like webinars, conferences, and user groups. And the better the customer experience. The results?

LMS 52

LMS Market Authoring Tools Compliance Training 52

Axonify

JANUARY 29, 2016

JD authors his own Just Curious Learning Blog and speaks regularly at the industry’s top learning conferences. Most recently, he served on the ATD 2016 TechKnowledge Conference Program Advisory Committee where he led a session entitled: Reworking the Puzzle: How to Build a Smarter Learning Ecosystem.

Metrics 160

Metrics Association LMS Association Learning Management System Performance Support 160

eLearningMind

JANUARY 12, 2023

Of course, your goal is to increase sales and have as many loyal, engaged customers as you can. That’s why, in this article, we’re considering that your drive for customer engagement is probably sales. And you want to transform your target audience into engaged repeat customers. Tiered point systems.

Custom 52

Custom Strategy Authoring Tools Training 52

Schoox

SEPTEMBER 13, 2023

Schoox is excited to be a sponsor of the leading foodservice technology conference. In these work environments, training is about more than just checking the boxes—each training program should connect to an overall business goal, such as better performance, increased sales, or improved customer service.

Association Learning Management System 59

Association Learning Management System Trends LMS Design 59

Learningtogo

AUGUST 26, 2021

1955: John McCarthy coins the term artificial Intelligence at a conference convened at Dartmouth College, in Hanover, New Hampshire. While the ambitious conference doesn’t achieve everything it set out to do, it establishes the blueprint for progress in AI and machine learning from that point up until the present day (McCarthy et al.

Cognitive 165

Cognitive IBM Simulations Brain 165

Learning Pool

DECEMBER 16, 2021

The second of two awards programs hosted by Brandon Hall Group, the Excellence in Technology program has a dedicated focus on entries from solution providers offering technologies to learning, talent management, talent acquisition, HR, workforce management and sales enablement organizations, as well as technology organizations and departments. .

Brandon Hall 82

Brandon Hall Technology Library eLearning Strategy 82

Learning Pool

MARCH 11, 2020

Visit booth #616 – Join the Learning Pool team at the Learning Solutions Conference & Expo in Orlando, FL for a high-energy week of learning, connecting and sharing what works. . Training Industry Conference and Expo, Raleigh, NC, June 16-18 2020. Bank Trainers Conference – Dallas, TX, June 23 – 25, 2020.

Calendar 52

Calendar Brandon Hall CLO Streaming 52

Roundtable Learning

APRIL 22, 2021

By 2030, 23 million jobs worldwide are set to use virtual reality (VR) or augmented reality (AR) for training, meetings, or customer service purposes. At Roundtable Learning, we develop custom VR training programs tailored to an organization’s learning needs. Prepare for Emergencies with Full VR Robbery Training.

Examples 98

Examples Simulations Diversity Training Metrics 98

Litmos

JUNE 12, 2018

But the biggest highlight by far was the announcement of SAP C/4HANA , an integrated offering that strives to modernize the sales-only focus of legacy CRM solutions. The unified suite of cloud solutions supports all front-office functions, such as consumer data protection, marketing, commerce, sales and customer service.

SAP 58

SAP Conference Apple Virtual World 58

Academy of Mine

OCTOBER 8, 2021

External customer & partner training . Using an LMS, you could host one or more webinars where your whole organization joins in on a live conference explaining and teaching physicians and other medical professionals how to provide the best patient care. . Is this the only way a sales department or company can use an LMS ?

LMS 92

LMS Sexual Harassment Training Compliance Training Harassment Training 92

CLO Magazine

JANUARY 6, 2022

A few years prior her team had created a virtual training curriculum to support a new group of home-based customer service agents. They used that curriculum as the model to reinvent all customer service training as well as all other curriculum conversions. But Tedrick was unphased.

Leadership 79

Leadership Innovation Learner CLO 79

Axonify

JANUARY 29, 2016

JD authors his own Just Curious Learning Blog and speaks regularly at the industry’s top learning conferences. Most recently, he served on the ATD 2016 TechKnowledge Conference Program Advisory Committee where he led a session entitled: Reworking the Puzzle: How to Build a Smarter Learning Ecosystem.

Metrics 100

Metrics Association LMS Association Learning Management System Performance Support 100

Axonify

JANUARY 29, 2016

JD authors his own Just Curious Learning Blog and speaks regularly at the industry’s top learning conferences. Most recently, he served on the ATD 2016 TechKnowledge Conference Program Advisory Committee where he led a session entitled: Reworking the Puzzle: How to Build a Smarter Learning Ecosystem.

Metrics 100

Metrics Association LMS Association Learning Management System Performance Support 100

Stratbeans

FEBRUARY 11, 2019

Each dealer has a number of sales and service staff that need to be regularly trained on the new products, variants, key features, service techniques etc. Each dealer has a sales team of 10 to 25 and a service team of 20-40. Poor training was also impacting the customer satisfaction levels. Our intervention.

LMS 40

LMS Case Study Simulations Learning Management System 40

Unboxed

APRIL 27, 2020

Business owners don’t have to worry about paying for employees to attend an off site training conference. This can provide a great advantage to the business, especially in terms of sales or leads. Good vs Great Customer Service. Cost-Effectiveness. In-house training can be cost-effective in the long run, too.

Methods 65

Methods Custom Training Train 65

eLearningMind

FEBRUARY 1, 2016

Sales reps; casino workers; hospitality employees: If there’s one common thread between these professions, it’s an almost chronic lack of time. That’s because these unconventional employees are constantly in motion, whether it’s closing the deal or offering stellar customer service. The Conference Car.

Simulations 40

Simulations Create Training Train 40

Continu

MARCH 5, 2020

Because customers love the easy setup, quick learning curve, and very responsive customer service of this training tracking tool. Brainshark offers sales enablement software that helps businesses with training, coaching, and the content needed to prepare sales teams. Sales training solution training.

Track 59

Track Compliance Training Authoring Tools Blended Learning 59

Arlo Training & Events Software

AUGUST 15, 2021

From workshops to concerts to conferences to world-renowned film and music festivals, Eventbrite houses events of all shapes and sizes. Sure, Eventbrite is great if you’re managing music gigs or big conferences, but their software just wasn’t designed for training providers. They’re completely different right? Training Coordinator.

Software 98

Software Blended Learning Management Training 98

ProProfs

MAY 22, 2014

American Business Awards (ABA) are premier business awards in the US and conferred in five programs namely The American Business Awards, The International Business Awards, the Asia-Pacific Stevie Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.

Business 65

Business Software News Customer Service 65

Degreed

DECEMBER 15, 2021

The corporate learning landscape is evolving very, very fast,” Peter Fox, Global Head of Digital Learning and Talent Technology at Citi, said at the recent Degreed LENS conference. We have a range of videos covering topics like this and more from our annual conference, Degreed LENS available on-demand now. Skills are transferable.

Skills 98

Skills Agile Attitudes Behavior 98

eLearning 24-7

NOVEMBER 2, 2022

It stirred up a lot of conversation (after I wrote about it), and a fun fact is that the VP of Sales still hasn’t reached out. Clients will be able to offer (either for free or sale – price) their own development codes/pieces, extensions they have created, for other clients to purchase (coming next year). Via Linkedin.

DevLearn 83

DevLearn Scanning vendor Docebo 83

Learnnovators

SEPTEMBER 2, 2015

He distills lessons from cognitive science, social networking, business strategy, futures research, and psychology to boost sales, improve customer service, and spark innovation. Jay has keynoted conferences in the U.S., Canada, Austria, U.K., Germany, Australia, Portugal, Belgium, India, Brazil, and Abu Dhabi.

Blended Learning 100

Blended Learning Social Networks Cognitive Simulations 100

TalentLMS

FEBRUARY 9, 2015

We demonstrate how emerging educational tools have improved performance and sales for travel agencies around the world. It’s all about customer service, real-time information sharing and inferences drawn from sales forecasts on specific destinations. The key is to centralize and distribute this information.

Diversity Training 40

Diversity Training Blended Learning eLearning Strategy eLearning 40

Disprz

SEPTEMBER 21, 2022

Imagine you recruit Mike, a new sales executive who doesn’t know the basics of the product line, the sales process, and how to conduct demo sessions. On-the-job training is a better choice than spending on conferences, speakers, or shoddy paper manuals that might just sit around collecting dust.

Methods 52

Methods Job Skills Training 52