Personalization for Knowledge Workers


In this post I address use cases that apply to a high-skilled knowledge workforce. Personalization for the high-skill knowledge worker. To start, let’s look at the profile of a high skilled worker and view personalization through this lens. The Collaborative, High-Skill Worker. The 2013 high-skill knowledge worker is connected, mobile, global, dispersed and relies the new breed of communication, and collaboration technologies to do business.

“Hey, You’re on Mute:” 7 Best Practices for Video Conferencing


It’s been a full year since Zoom became a tool most knowledge workers use daily. That’s been exacerbated by the fact that so many remote workers are starved for human interaction after a year of working from home. Another asynchronous course might not be what many workers want.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

LearnTrends: Microlearning

Experiencing eLearning

Microlearning – the learning that results from “micro” content published in short form and limited by the software and devices used to view it – offers alternatives to traditional development methods for workers who deal with web-based information as part of their job. Specifically focusing on OTJ skills & knowledge. Basic goal: make learning more effective through new media. To know if it’s effective. not knowledge workers.

Friday Finds: The Best of Learning, Design & Technology | June 18, 2021

Mike Taylor

I’m excited that my session from the Learning Guild’s recent online event “Pushing the Elearning Envelope” was selected as the featured session for the conference. Are Repeat Nudges Effective?

From Learning Management to Personal Knowledge Management

Jane Hart

If you want to grow as a person and a worker and if you want to gain skills that will help you take that next step in your career, you’ll probably have to learn those skills on your own. But in fact it has been clear for some time that many individuals are already taking responsibility for not only acquiring new knowledge and skills but for a wide range of activities for their continuous learning and professional development. So how effective are your own PKM skills?

A Brief History of AI


1955: John McCarthy coins the term artificial Intelligence at a conference convened at Dartmouth College, in Hanover, New Hampshire. While the ambitious conference doesn’t achieve everything it set out to do, it establishes the blueprint for progress in AI and machine learning from that point up until the present day (McCarthy et al. digital assistants for enterprise knowledge workers. A Brief History of AI.

IBM 109

From “learning technologies” to “social technologies”

Jane Hart

Social technologies now play a big part in everything we do, and it is quite clear that many knowledge workers use a variety of social tools and networks not only to help them get work done, but also to learn efficiently while on the job. But, more importantly, these types of platforms can now support a wide range of collaborative working and learning activities very effectively, and ensure that learning (both formal and informal) is seen as an integral part of the workflow.

What remote work revealed about the role of onboarding

CLO Magazine

However, in the past year of remote work, onboarding programs have been impoverished and the in-person events have been replaced by tedious web conferences or simple e-learning focused on policies and procedures.

Roles 81

Performance support “hearts” training and vice versa

Allison Rossett

In September I attended the eLearning Guild’s new conference, Performance Support Symposium. You have to know something to effectively use performance support for matters of meaning. Take knowledge workers like doctors and Army captains. Ontuitive’s Bob Mosher kicked it off with a mighty bang, offering the jaw-dropping suggestion that we cast off training in favor of performance support. Like Bob, I am hooked on performance support.

Friday Finds: The Best of Learning, Design & Technology | October 9, 2020

Mike Taylor

Yasmin Fodil (@yasminfodil) talks about the sources of collective knowledge available to knowledge workers, and the ways that they can access that knowledge. Dan Levy on Teaching Effectively with Zoom on the Teaching in Higher Ed podcast.

Seven Things I Learned This Year

Tony Karrer

What I wrote more about in 2010 than past years: Text-to-Speech (8) OCW (3) SharePoint (8) eLearning Strategy (16) eLearning Tools (34) Corporate eLearning (18) Knowledge Worker (8) Authoring Tools (8) Voice (15) Knowledge Work (4) Captivate (11) Adobe Captivate (6) Enterprise 2.0 (6) Over the past few years, I spend part of December going back through my blog to recap a bit of what some of the key things I’ve learned over the course of the year.

I Believe in the Importance of a Personal Learning Network

Tom Spiglanin

I simply found myself tweeting at a learning and development conference using its hashtag and others began connecting with me. After the conference, I discovered Twitter chats and began participating in them regularly. Recognizing this learning and making good use of it requires effective personal knowledge management practices.

Technology-aided learning: Changing the game in Organizational Learning


The success of an organization has always depended on how skilled and knowledgeable is its workforce. As more workers become knowledge workers, the demand for frequent training is further accelerated with each technological shift. Updating the skills and knowledge of employees critical in today’s economy, and the efficiency with which companies do so can thus be critical in helping them maintain a competitive edge.


Clark Quinn

It came up in the Corporate Learning Trends conference last week that one person was responsible for knowledge workers who were, as she claimed, passive learners. That is, if learners believe that their role is to recite back what they’ve heard, or that learning ‘happens’ to them, the results are not as effective as if the learners have a belief that they have to be active in the role.

List to Learn, Learn to List

Kapp Notes

Some items on my current to-learn list includes: More about 3D Worlds (Wandering) Capabilities of Unity 3D (Targeted) Better time management techniques (Wandering) Creating an online store (Wandering, for now) Learning about online publishing (Wandering) Some type of 2D game platform (Targeted) To program in ALICE (Targeted) More about the PA Energy Industry (targeted) As Knowledge Workers, work and learning are the same, so how does a to-learn list really differ from a to-do list?

Demystifying Working Out Loud

ID Reflections

I am a huge believer of the practice because I have experienced the effect first hand. I would say that a platform that facilitates easy and seamless interaction, forming of groups and threads, a powerful search mechanism and a way to aggregate conversations across topics (#) would be ideal for working out loud effectively. Thus not only do we lose out on diverse inputs and knowledge, we also proverbially reinvent the wheel many times over and feed into systemic inefficiency.

PKM 166

How The Business Goal of A Training Project Affects The Content You Should Include

Bottom-Line Performance

These knowledge courses are the bulk of the work I’ve done in my career. For knowledge workers, much of what they are paid to do IS to make decisions, so there is some blurring of know and do in this age of information. When I’m working on a knowledge project, I try and shape the content to show the information in action. Case studies or scenarios do a good job of helping the learner know what the knowledge looks like in the real world.

Learned about Learning in 2009

Tony Karrer

Knowledge Work Skills / Work Literacy Having realized in 2007 that there's a very important Knowledge Worker Skill Gap , I felt the need in 2008 to find ways to help knowledge workers and organizations build skills like Leveraging Networks , Network Feedback , Finding Expertise , Using Social Media to Find Answers to Questions , Learning through Conversation and searching, scanning, etc. See also: Twitter Conference Ideas and Twitter and Webinars.

PWLE 106

A Conversation with Brandon Carson

Kapp Notes

He has been a speaker at Elliot Masie’s Learning conference ( here is a great video of Brandon talking to Elliot ). The basic thesis of the book implores all of us in Learning to take into account how these technologies affect the modern worker and their ability to optimally perform. Almost all workers leverage mobile at some point in their day to help them get their work done. Even if the company doesn’t support mobile devices, their workers are already mobile.

Demystifying Working Out Loud


I am a huge believer of the practice because I have experienced the effect first hand. The 9:00 am to 5:00 pm notion of work is all but vanishing, at least for the knowledge workers. The baby boomers are retiring taking their tacit knowledge and experience with them. Demystifying #WOL: Some questions I have encountered when discussing working out loud in forums & conferences or with colleagues: Q.

12 eLearning Predictions for 2009

Tony Karrer

Corrollary: transition to virtual means greater demand for help on effective virtual classroom training and for people who are good at creation effective remote experiences. #6 We may also see use of Flash Quiz Tools , polls, survey tools or something like Harbinger Knowledge's Team Pod. That way an audience sitting at an in-person conference will have some of the capabilities that they do online. Last year I laid out in January my Ten Predictions for eLearning 2008.

Executive Roundtable – Learning Systems Execs Q/A

eLearning 24-7

For example, skills are often considered an interchangeable term for skills and behaviors, and so called “soft skills” are now being thought of in the form of competencies relating to behaviors, attitudes and knowledge. And we find it to be very effective. The First Time.

Bob Little – Crystal Balling with Learnnovators


Bob: You’re right that social media has transformed the way that PR works – and it’s increased its effectiveness immeasurably, at least in the business-to-business sector. So, in the end, it might be more effective and efficient to get the help of a professional whom you trust (and that’s a key phrase) rather than do it yourself. As a communication specialist, what are your thoughts on using storytelling as a tool for effective PR?

2009 Predictions How Did I Do?

Tony Karrer

Corollary: transition to virtual means greater demand for help on effective virtual classroom training and for people who are good at creation effective remote experiences. We may also see use of Flash Quiz Tools , polls, survey tools or something like Harbinger Knowledge's Team Pod. Information overload, distraction, need to work effectively in networks and parts of virtual teams, etc. One of my most popular posts each year is my list of predictions.

Jay Cross – Crystal Balling with Learnnovators


Jay has keynoted conferences in the U.S., Were I to lose that knowledge in some terrible accident, I would literally have nothing to say. I first heard the term ‘informal learning’ from the late Peter Henschel, the then director of the Institute for Research on Learning (IRL), who told me: “People are learning all the time, in varied settings and often most effectively in the context of work itself. Conversation was a more effective teacher than school.

Why Corporate Training is Broken And How to Fix It

Jay Cross

Workers are disgruntled 10. Service industries challenge workers to acquire tacit knowledge — the kind of know-how one learns on the job, not in the classroom. Person-to-person instruction is no longer cost-effective. White collar workers outnumbered their blue collar colleagues for the first time. Unfortunately, workers avoided these awful courses whenever possible and training departments sullied their reputations. Workers are disgruntled.

ASTD Follow-Up

Tony Karrer

an online Q&A Session for the Virtual Conference and a session on using Web 2.0 Knowledge Work Framework Tilde Effect Concept Worker Knowledge Work Not Separate from Learning Tool Set 2009 Search Better Memory Network Learning Information Radar Remote Collaboration Common eLearning 2.0 Scenarios Preparing Workers for Web 2.0 How does this apply to non-knowledge workers? These workers are required to answer calls.

ASTD 101

Curation: Multi-cycle Support for Learning

CLO Magazine

As the quantity and diversity of content multiplies, learners and organizations are yearning for order, structure, efficiency and targeted knowledge and information options. User content and knowledge: Workers want to watch or read what their peers say about almost every topic. There is rarely help in sorting, ranking or choosing which content piece is most effective for the user at any given moment. Curation is one of the hot words in the talent field in 2017.

Masie 44

Ten Predictions for eLearning 2008

Tony Karrer

Tools to Make Reading & Research More Effective. The format of the virtual conference that George and I put together wasn't quite right - still a lecture - threaded discussions weren't quite active enough and the questions weren't focused. Prediction #10 => Knowledge Worker Skills - Just Beginning in 2008, Big in 2009 The discussion of knowledge work skills is going to be BIG. The Big Question this month are Predictions for Learning in 2008.

35 Top eLearning Articles and 6 Hot Topics for March

eLearning Learning Posts

Twitter for Learning – 55 Great Articles - eLearning Technology , March 24, 2010 Collection of articles around how to make effective use of Twitter as a learning tool. The Great ADDIE Debate - Learnlets , March 27, 2010 At the eLearning Guild’s Learning Solutions conference this week, Jean Marripodi convinced Steve Acheson and myself to host a debate on the viability of ADDIE in her ID Zone. I Have Seen the Future of Conferences…and it is 3D! Best of eLearning Learning.

Top 10 eLearning Predictions for 2010

Tony Karrer

It puts forward lots of suggestions for how knowledge workers can leverage technology to make themselves more effective. I actually think this is some of the most valuable stuff on my blog, and I believe that most knowledge workers are not really taking advantage of this at the level they should. One of the kind of specific social learning solutions that is going to grow in importance are virtual meetings, virtual conferences and related online discussions.

Sahana Chattopadhyay – Crystal Balling with Learnnovators


Her work with various companies like Tata Interactive Systems, Zensar Technologies, ThoughtWorks and Future Group has given her a width of experience that spans instructional design, workplace learning strategy, knowledge management, social learning and community management, and people development. This includes areas of her expertise from the effectiveness of MOOCs in corporate learning to informal learning, collaboration, community management and organizational culture.

PKM 158



Jay has keynoted conferences in the U.S., Were I to lose that knowledge in some terrible accident, I would literally have nothing to say. I first heard the term ‘informal learning’ from the late Peter Henschel, the then director of the Institute for Research on Learning (IRL), who told me: “People are learning all the time, in varied settings and often most effectively in the context of work itself. Conversation was a more effective teacher than school.

Workscaping, part 1 of n

Jay Cross

On the way home from the Swiss eLearning Conference, my mind was racing after three days of talking with interesting people and spreading the informal learning gospel. Knowledge work and learning to work smarter are becoming indistinguishable. The further we get into the Knowledge Age, the greater the convergence of working and learning. Both must keep workers abreast of an onslaught of change and mountains of information.

How to Select Online Manufacturing Training That’s Right for Your Company

Convergence Training

The importance of blended learning strategies and will give some tips for creating effective learning blends. VR can also be great for letting workers safely train on something that would be dangerous to let them work on in real life until they have the necessary skills.

2008 2009

Tony Karrer

Strategy (15) PWLE Not PLE - Knowledge Work Not Separate from Learning (15) Corporate Social Bookmarking Tools (14) Corporate Learning Long Tail and Attention Crisis (13) Test SCORM Courses with an LMS (13) 90-9-1 Rule aka 1% Rule in Collaborative Environments (13) Social Conference Tools - Expect Poor Results (13) Instruction eLearning 2.0 Free Virtual Conference => Discussions We held our second annual Learn Trends conference.

Knowledge and Learning In The News - 12/29/2005

Big Dog, Little Dog

I also had a chat a few days ago with a Wall Street Journal reporter who is researching an article on knowledge worker productivity. I said yes, and mouthed the old Peter Drucker chestnut that "making knowledge work productive is the greatest economic challenge of this century." Workforce Unprepared for Knowledge Economy, Author Warns - Heartland Institute. Conference the term "Web 2.0" Knowledge Management - Creating A Sustainable Yellow Pages System.

Wiki 32

Learning for the 21st Century

Jay Cross's Informal Learning

Unprecedented changes in the role of the worker, the nature of business, the pace of innovation, the importance of intangibles, the explosion of information, and the shift from a manufacturing to a service economy have rendered traditional corporate learning obsolete. It’s a dog’s breakfast of acquiring skills, information, knowledge, savoir faire, and more. Training consisted of supervisors showing workers how to run things. Increasingly, workers are boss- less.

Webinar - Skills - Social Media - Best of eLearning Learning - July 2009

eLearning Learning Posts

LinkedIn Guide for Knowledge Workers - eLearning Technology , July 6, 2009 How to use LinkedIn more effectively as part of your knowledge work. world, where learning and performance solutions take on a wider variety of forms and where churn happens at a much more rapid pace, what new skills and knowledge are required for learning professionals?”. Personal in Personal Knowledge Management - eLearning Technology , July 22, 2009. Best of eLearning Learning.

Informal Learning – the other 80%

Jay Cross

Workers who know more get more accomplished. Most of what we learn, we learn from other people — parents, grandparents, aunts, uncles, brothers, sisters, playmates, cousins, Little Leaguers, Scouts, school chums, roommates, teammates, classmates, study groups, coaches, bosses, mentors, colleagues, gossips, co-workers, neighbors, and, eventually, our children. Informal learning is effective because it is personal. Most of the time, it’s the individual worker.