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Tips to Create an Internal Knowledge Base for Employees

EduPivot Knowledge Center

We use learning science to effectively transfer information and skills to our employees. As a solution to this problem, the implementation of an internal knowledge base becomes increasingly essential, offering a centralized resource for employees to access valuable information, especially in time-sensitive situations.

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How AI-Based Custom eLearning Solutions are Transforming Employee Training

Dynamic Pixel

Unlock the potential of your workforce with AI-based custom eLearning solutions! Enter AI-powered customized eLearning, revolutionizing how organizations train their employees. This cutting-edge technology not only enhances the learning experience but also maximizes engagement and knowledge retention.

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How to Easily Create Powerful Customer Education

Spark Your Interest

Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service. The benefits of customer education are many.

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How to Design Performance-Based eLearning Interactions

Tim Slade

While I believe that click-to-reveal interactions have their place, they simply don’t allow the learner to apply their critical thinking skills. In other words, the only knowledge or skill the learner needs to apply to complete a click-to-reveal interaction is the use of their mouse and nothing more. The Bottom Line.

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Product Knowledge Training: Creating and Implementing a PKT Plan

Infopro Learning

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. This has led many organizations to look for ways to improve customer experiences. In this blog post, we will share with you the four critical steps in this process.

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Future-proofing skills in the technology industry

Learning Pool

While automation and AI will produce many efficiencies – which include making some roles and people redundant – they will also, by transforming business activities, create the need for new roles and new categories of knowledge workers. This may mean up and re-skilling entire workforces.

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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. In this article, we will explore effective strategies for supporting your customer support team, focusing on open communication, teamwork, motivation, training, and work-life balance.