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Smarter ways to improve the quality of Employee-generated Learning

Challenge to Learn

Many thousands of subject matter experts (SMEs) capture and share their knowledge in the form of a course or assessment using Easygenerator. As we are working closely with our customers, we gained new insights about how to manage and improve the quality of the content in a smarter way. Wikipedia effect.

Quality 233
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eLearning Glossary: Definitions for the Most Commonly Used Terms

Association eLearning

If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.” AMS- An Association Management System or AMS is the association membership equivalent to a company’s Customer Relationship Management System (CRM).

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Applications of online training: customer service

eFront

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. Employee efficiency is thereby increased and they are better equipped to deal effectively with customers.

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Knowledge Work Types

Tony Karrer

Thomas Davenport classifies Knowledge Work Types in Thinking for a Living: How to Get Better Performances And Results from Knowledge Workers using a variety of classifications. Within that he then defined the following types of knowledge workers: Transaction Worker - Routine, individual, ex. call center. And the list goes on.

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Collaborative Learning Lessons from Wikipedia (and Small Insects.

Dashe & Thomson

A remarkable example of this phenomenon can be found in Wikipedia, a completely user-driven Collaborative Knowledge Support System (my own term) that has become not only the most all-encompassing compendium of knowledge in world history, but increasingly the resource of choice for information on current events.

Wikipedia 124
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What is social learning (and how to adopt it)

Docebo

More and more, organizations are turning to social learning to deliver exciting e- learning experiences to their customers, partners, and employees. At the end of the day, those contributions deliver more insights and knowledge into a repository designed to develop an already skilled workforce and improve the performance of the business.

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5 Business Cases that Call for Serious Games

Knowledge Guru

Our definition of serious games is the same as what you’ll find on Wikipedia: “games with a purpose beyond pure entertainment.” We find that many organizations are faced with a problem more fundamental than helping people practice complex skills: helping employees acquire basic knowledge.

Games 229