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eLearning Glossary: Definitions for the Most Commonly Used Terms

Association eLearning

If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.” AMS- An Association Management System or AMS is the association membership equivalent to a company’s Customer Relationship Management System (CRM).

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What Amazon’s Fire Phone Fail Can Teach Us About Learner Research

Maestro

But there’s one Amazon product you’re not using and likely never will: an Amazon Fire Phone. There was plenty of fanfare leading up to its release—after all, Amazon’s Kindle and Echo products were hugely popular with consumers. Illustration: Hank Ewbank; Photograph: Frmorrison at English Wikipedia. Nobody wanted it.

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Surprising Benefits And Pitfalls Of Using Artificial Intelligence In Training Courses

Spark Your Interest

Wikipedia defines as Generative AI as “artificial intelligence capable of generating text, images, videos, or other data using generative models, often in response to prompts” and is the most readily applicable AI in training. You can also customize the video to include personal avatars and your voice.

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Applications of online training: customer service

eFront

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. Employee efficiency is thereby increased and they are better equipped to deal effectively with customers.

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The $2 Whiteboard Shows Power of Peer-to-Peer Learning | Social.

Dashe & Thomson

It’s hard to overstate the importance of learner engagement when teaching complex new material, and in this case the $2 whiteboard is far more effective at gaining that engagement. He contrasts two teaching methods that involve different kinds of whiteboards: one that costs $2,000, and one that costs $2. Download the whitepaper » Blog this!

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Advantages of Informal Learning for Organizations

LearnDash

Or maybe something from a television program has piqued our curiosity and we search Wikipedia to learn more. Given access to the right resources, an informal learner can often be left to figure some things out on their own. Organizations can inadvertently crush this spirit if they are too focused on productivity targets.

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Collaborative Learning Lessons from Wikipedia (and Small Insects.

Dashe & Thomson

Just as water will always find its own level by the path of least resistance, individual learners, working in collaboration and unhampered by the precepts of authority, tend to do an excellent job of finding and sharing what they need to know efficiently and effectively, even if they don’t necessarily know what they are looking for to begin with.

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