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eLearning Glossary: Definitions for the Most Commonly Used Terms

Association eLearning

If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.” AMS- An Association Management System or AMS is the association membership equivalent to a company’s Customer Relationship Management System (CRM).

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What Amazon’s Fire Phone Fail Can Teach Us About Learner Research

Maestro

But there’s one Amazon product you’re not using and likely never will: an Amazon Fire Phone. There was plenty of fanfare leading up to its release—after all, Amazon’s Kindle and Echo products were hugely popular with consumers. Illustration: Hank Ewbank; Photograph: Frmorrison at English Wikipedia. Nobody wanted it.

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The $2 Whiteboard Shows Power of Peer-to-Peer Learning | Social.

Dashe & Thomson

He contrasts two teaching methods that involve different kinds of whiteboards: one that costs $2,000, and one that costs $2. That’s why this post from Frank Noschese is so great. The difference: peer-to-peer interaction. Download the whitepaper » Blog this! This is without a doubt the first time I’ve ever heard anyone say they hate reading.

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Applications of online training: customer service

eFront

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. Employee efficiency is thereby increased and they are better equipped to deal effectively with customers.

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Surprising Benefits And Pitfalls Of Using Artificial Intelligence In Training Courses

Spark Your Interest

Wikipedia defines as Generative AI as “artificial intelligence capable of generating text, images, videos, or other data using generative models, often in response to prompts” and is the most readily applicable AI in training. You can also customize the video to include personal avatars and your voice.

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Advantages of Informal Learning for Organizations

LearnDash

Or maybe something from a television program has piqued our curiosity and we search Wikipedia to learn more. Organizations can inadvertently crush this spirit if they are too focused on productivity targets. A learner needs to fix a problem at work, answer a customer question, or come up with a creative idea. It’s cheap.

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Facebook or Kanye West: Which Pop Icon Has a Future in Enterprise.

Dashe & Thomson

Wikipedia recently reported that there are now over 500 million users on this social networking giant, 175 million people log into Facebook every day and Facebook Mobile exceeded 100 million users early last year. Personally, I enjoy looking at pictures that friends post and that’s the extent of my love for Facebook. And that’s fine.