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The complete guide to effective customer service training

TalentLMS

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

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Optimizing Conversion Funnel in WordPress eCommerce: Strategies for Increasing Sales

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

Post-Purchase: Maintaining Loyalty Conversion funnel optimization goes beyond the sale. You need to stay engaged with your customers to encourage repeat purchases. You must also have excellent customer service while soliciting feedback. Providing post-purchase follow-ups increases customer satisfaction and loyalty.

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How to Prevent and Manage Membership Refunds 

LearnDash

Additionally, it’s important to always be accurate and transparent in your marketing, sales pages , and web copy. Bringing in more membership sales by omitting information (or over-selling with inflated promises) will lead to more refunds in the end. Perhaps you are correct in defending a decision to refuse a customer refund.

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18 Apps that Integrate with Zapier and Your Course

LearnDash

These tasks are often tedious and time consuming, and if a course creator can’t keep up with them all, it can lead to missed communications, lost sales, and poor customer reviews. Add new sales to Google Sheets to track income. Save Twitter mentions to Google Sheets to keep track of customer satisfaction.

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Twitter as Social Learning: Seven Ways to Facilitate the Exchange.

Dashe & Thomson

Where Facebook and LinkedIn serve mainly as social dashboards for our personal and professional networks, respectively, I see Twitter as a customized information portal. For those of you that use web-based aggregators like Google Reader but have not yet made room for Tweets, Twitter is an aggregator on steroids. Properly d. Properly d.

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How To Craft the Perfect SaaS Sales Funnel for Your Business…and Why!

learnWorlds

Sales funnels can be a mystery to even the savviest of business owners. As a course creator or an online business, you rely on a steady stream of new customers to keep the revenue flowing, right? So, how do you optimize your sales process to make it as efficient as possible? 1 What Exactly Is A Sales Funnel?

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Work as Improv Theater: Teaching the Right-Brained Learner.

Dashe & Thomson

If you question whether organizations can succeed by treating employees like members of an improv theater troupe, just look at Google – where employees are encouraged to spend one day a week working on “own” projects. As it turns out, this practice has produced more than half of Google’s current offerings, including Gmail.