Edume

DECEMBER 4, 2018

How did an innovative FMCG company increase its agents’ sales by 116% ? With over 27 million customers in 60+ countries, it’s a truly global enterprise. Greenlight Planet’s sales agents provide a direct link to its customers. The sales agents receive in-person onboarding training when they join Greenlight Planet.

Case Study 40

Case Study Productivity Product Study 40

eLearning Cyclops

MARCH 1, 2009

Here are some of the things I see in 10 years: We will see much more informal learning and knowledge management. There will be a need for trainers and/or knowledge managers who will guide, coach, be a catalyst for, and monitor social media and informal learning. sales, customer service, leadership, etc.),

Big Question 100

Big Question Yammer Social Media Asynchronous 100

ProProfs

JANUARY 30, 2019

For example, you can use tools like SproutSocial , Hootsuite , and Respond to improve your customer services. No matter what category your target customers belong to, almost all like discounts and giveaways. Regardless of your business type, this method is super cost-effective and an impactful way to generate sales.

Social Media 69

Social Media Media Social Games 69

Ed App

OCTOBER 11, 2021

Abara LMS is a powerful corporate elearning solution designed to simplify businesses’ employee training processes and resource management. Designed as an all-in-one elearning LMS, WorkRamp can be customized for different types of employee training , more specifically for retail, sales, and support. Cost: Request a demo.

Alternatives 40

Alternatives Articulate Virtual Classroom Authoring Tools 40

Clive on Learning

APRIL 29, 2011

Formal programmes Three programmes dominate the formal schedule: The lending essentials programme : This takes employees from day 1 to 18 months and covers all credit and customer service policies. Each new employee is supported through the programme by a team of mentors.

Communities of Practice 77

Communities of Practice SharePoint SAP Mentoring 77

Clive on Learning

OCTOBER 28, 2011

Formal programmes Three programmes dominate the formal schedule: The lending essentials programme : This takes employees from day 1 to 18 months and covers all credit and customer service policies. Each new employee is supported through the programme by a team of mentors.

Communities of Practice 75

Communities of Practice SharePoint SAP Mentoring 75

Acorn Labs

JUNE 15, 2023

Perhaps you have enterprise quality management software in place. If not, look to procuring one or a similar knowledge management system to centralise all quality management documentation. Part of this is not leaving employees to manage the entirety of their development.

Quality 52

Quality Metrics Management Assessment 52

Acorn Labs

JUNE 15, 2023

Perhaps you have enterprise quality management software in place. If not, look to procuring one or a similar knowledge management system to centralise all quality management documentation. Part of this is not leaving employees to manage the entirety of their development.

Quality 52

Quality Metrics Management Assessment 52

Learning Rebels

FEBRUARY 18, 2015

or the VP of Sales? Leadership does not care about the words “Personal Knowledge Management”, “Performance Ecosystem” or “Content Curation”~ they care about the concept , but not the words. ” That’s great, yet delusional, thinking. Or the Director of Operations? Of course not!

Blended Learning 100

Blended Learning Maslow Director Market 100

Jay Cross

OCTOBER 18, 2010

In our mind’s eye, we are telling these stories to hands-on managers, people with titles such as sales manager, operations supervisor, project leader, and product manager. Raising corporate IQ reduces time-to-performance, improves customer service, boosts sales, streamlines operations, and increases innovation.

Social Networks 48

Social Networks Social Network iPad Upgrade 48

Ed App

FEBRUARY 22, 2022

To build a course, simply choose from over a hundred ready-made templates, add your own videos, images, or text, and customize learning materials according to your company’s brand guidelines. Abara LMS is a powerful Easy LMS alternative designed to simplify businesses’ employee training processes and resource management.

Alternatives 40

Alternatives Virtual Classroom LMS Authoring Tools 40

CLO Magazine

JANUARY 19, 2017

They are coming out of budget meetings feeling less like “executioners” ready to cut payroll and more like “executors,” ready to execute learning and knowledge management strategies in support of growth. Transforming an Existing Sales Organization for Growth. It makes sense.

Diversity Training 32

Diversity Training Performance Support Sales Internationalization 32

ProProfs

AUGUST 4, 2017

Scenario-based tests will let you judge the efficiency of online training course without impacting the customer service. The post How Businesses Can Evaluate Online Training ROI & Performance appeared first on ProProfs Learning and Knowledge Management Resources. Summing Up.

ROI 65

ROI Evalution Performance Support Performance 65

All Roads

MARCH 1, 2016

It must meet prospects and customers alike when they are in “research mode” – online looking for information and answers. Does it suffice as a stand in for your best customer service person? Does it support your sales people? Does your website deliver a positive brand experience ?

Case Study 40

Case Study IBM Apple Portal 40

ProProfs

JULY 19, 2019

It doesn’t matter whether you’re talking about online HR training , customer service training , or channel partner training , the same rules apply everywhere. This is because self-paced learning is an important feature in modern knowledge management systems such as ProProfs Training Maker.

Survey 61

Survey Online Authoring Tools Training 61

Mindflash

AUGUST 4, 2014

Effectively, to become loyal customers. Marc Rosenberg’s recent article, The Knowledge Management Genius of Amazon.com , prompted me to think of online learners as online customers and apply the principles used by successful eCommerce sites to eLearning. 5 PERSONALIZATION: Customer Service with a Personal Touch.

Learner 84

Learner Online Yammer Training 84

eLearning 24-7

OCTOBER 17, 2016

You can easily replace, “LMS” to reflect your learning solution – i.e. any one of the subsets, such as employee engagement platform, learning platform , social learning platform, gamification only platform, knowledge management platform, learning system, micro-learning system or platform, courseware LMS and so forth.

Association LMS 40

Association LMS Association Learning Management System LMS Cornerstone OnDemand 40

Usable Learning

OCTOBER 14, 2009

We were creating a really interactive course for them, and trying very hard to keep text density low. You want the reaction “Oooh, that’s how that works&# instead of the “ what, huh, what?&# from learners.

Cognitive 72

Cognitive Instructional Design Wiki Job 72

WhatFix

MARCH 9, 2023

Back to Blog Employee Training The Ultimate Call Centre Training Guide (2023) March 9, 2023 Drishti Chawla Share on facebook Share on twitter Share on linkedin Call center agent training helps agents build the skills, confidence, and knowledge to deliver superior customer service. What Is Call Center Training?

Guide 52

Guide Simulations Training Train 52

Tony Karrer

MARCH 3, 2008

This is something that gets discussed as emergent: see Emergent Knowledge Management , Direction of eLearning - Emergence or Big System , and Future Platforms for eLearning. I discussed the fact that there was a common Adoption Pattern that went from personal adoption to work groups to organization.

Wiki 105

Wiki Web Social Networks Authoring Tools 105

learnWorlds

MARCH 30, 2022

People & process management. Customer success & enablement. Knowledge management. Customer service. Management & coaching skills. Summary: Reach out to Adam and/or join his Meetup community to learn from other customer educators and enablement professionals. Documentation.

Expert 52

Expert Custom Education Summary 52

SkyPrep

FEBRUARY 5, 2018

With a reservoir of knowledge available 24/7, your employees can perform better, deliver exceptional customer service, and complete projects in a timely manner. Therefore, unlike any production process, it is difficult to measure the effectiveness of knowledge sharing strategies and their outcomes.

Knowledge Base 45

Knowledge Base Knowledge Organization Corporate eLearning 45

ICS Learning

AUGUST 26, 2013

For example, your ultimate goal is to increase sales, raise the level of customer service, reduce manufacturing costs due to human error or increase employee moral and their overall wellbeing. For example: getting new product information and training out to a large distributed sales force. Knowledge Management System.

Blended Learning 100

Blended Learning Authoring Tools Compliance Training Simulations 100

Experiencing eLearning

JUNE 10, 2008

Improves customer service b/c people have the right information–you aren’t working on a mortgage and discover halfway through that the rules have changed. OK, this is a sales pitch, but it’s an important question. Q: Do you see this as a knowledge management tool? Suggestion was to use Blip.tv

Wiki 170

Wiki PBwiki Productivity Product 170

ProProfs

AUGUST 10, 2018

Creating a customer-facing learning community is a natural solution for sales and support efforts; overcoming objections through white papers, FAQs and customer testimonials. Information found there can also reduce calls to customer service and support.

LMS 80

LMS Learning Management System System Help 80

Paradiso Solutions

APRIL 7, 2022

Learning Management Systems enable businesses to scale their onboarding process and monitor the new trainees to ensure the program is effective. For example, when a company manufactures a new product, they need to update their sales and support teams on it’s features and usage. Track Training Progress.

LMS 52

LMS Compliance Training Blended Learning Learning Management System 52

Jay Cross's Informal Learning

JANUARY 10, 2009

By offering new services, companies not only expand sales but also install customer loyalty. · By offering new courseware, companies not only expand learning but also instill learner loyalty. “If If you’re surviving on schmoozy sales relationships, you are not going to make it. Personalized customer service pays.

Authoring Tools 57

Authoring Tools Network Corporate eLearning Compliance Training 57

Learnnovators

MAY 18, 2015

Social Business means that every department, from HR to marketing to product development to customer service to sales, uses social media the way it uses any other tool and channel to do its job. It’s an organization that uses social networking tools fluently to communicate with people inside and outside the company.

Social Learning 133

Social Learning Social eLearning Strategy Strategy 133

Learnnovators

MAY 18, 2015

Social Business means that every department, from HR to marketing to product development to customer service to sales, uses social media the way it uses any other tool and channel to do its job. It’s an organization that uses social networking tools fluently to communicate with people inside and outside the company.

Social Learning 100

Social Learning Social Social Networks eLearning Strategy 100

ID Reflections

APRIL 27, 2015

Social Business means that every department, from HR to marketing to product development to customer service to sales, uses social media the way it uses any other tool and channel to do its job. It's an organization that uses social networking tools fluently to communicate with people inside and outside the company.

Social Learning 100

Social Learning Social Social Networks Strategy 100