Online Reputation Management: 9 Techniques for the Prosperity of Your Brand

Your Training Edge

Online reputation management is as much about promoting good news as it about burying the bad news and negative reviews that every business will come across at one point. The only way you can actively promote positives is by taking a proactive approach to reputation management. In this article, we’ll discuss the merits of a proactive approach to reputation management and then focus on 9 techniques that will allow you to put it into practice.

5 Ways Ethics and Compliance Training Helps Protect Your Company’s Reputation

Interactive Services

Business magnate and philanthropist Warren Buffett once said, “It takes 20 years to build a reputation and five minutes to ruin it. After the legal battles ended, millions in fines were issued, and the companies took a huge hit to their reputations that would lead to even bigger losses.

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7 Steps for Effectively Handling Customer Complaints

KnowledgeCity

But there’s good news. In the world of customer service, complaints are always going to arise—it’s how you deal with them that sets you apart from your competition and keeps you on the path to success. This is your chance to rebuild your reputation in the customer’s eyes. Handling customer complaints can be a drag. More than half of the time, those customers will do business with you again if you work with them to solve the problem.

2020 Awards Recap: Allego Recognized for Innovation, Excellence, and Service

Allego

For the second straight year, Allego received a 2020 Technology Innovation Award from the Bank Insurance and Securities Association (BISA) for our commitment to advancements in technology-based solutions for the financial service industry. Excellence in Customer Service. Allego News

Developing a Results Driven Curriculum

The good news is that developing an. experiences that support and enable change in service. thought leadership, best practices, training, and other services to enhance. stability, quality of service, and ultimately, public safety. service by 20%. Developing a.

The complete guide to effective customer service training

TalentLMS

Today, people have access to customized products and services from around the world, and in mass. So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. That’s why we created this guide: to give you everything you need to develop customer service training, and get ahead of the competition. These are the topics we’ll be covering in this post: What is customer service training?

Interactive Soft Skills Training with New Customizable Courseware

eLearning Brothers

eLearning Brothers has fostered a reputation for creating and helping to create some of the best eLearning in the world. Customer Service. Company Customizable Courseware Developer Resources eLearning Featured News Products/ServicesWe’ve done this by creating amazing templates for you to kickstart your projects and custom solutions for some of the biggest companies in the world.

How Your Company Can Use eLearning to Achieve Great Customer Service

OpenSesame

Due to the bad reputation customer service can receive, many people dread having to call their service providers for fears of such a situation, which can have an adverse affect on your company. There are two ways in which this fear of customer service can be harmful to you and your company. The second reason is people will begin to associate customer service with bad interactions. What is Customer Service? Understanding Customer Service Course.

News: New Sator Partnership Brings Compliance Boost To Jersey

Unicorn Training

Unicorn has joined forces with respected Jersey-based Sator Regulatory Consulting to enhance Sator’s commitment to providing first class financial industry compliance and regulatory services at global to local level. The new partnership between financial services online learning specialists Unicorn and Sator now offers a managed service for compliance training through Unicorn’s award-winning ComplianceServe learning and performance platform.

Edtech pioneer Janison chosen to deliver high-stakes online exams for Chartered Accountants

Janison

The suite of features within these solutions will underpin Chartered Accountants’ strong industry reputation for the quality of its educational services and the professional standing of its members – a critical asset for the organisation. News Show All

NEWS: Unicorn Lend Support in Fighting Global Cyber-Crime through Award-Winning LMS

Unicorn Training

Breaches in IT security and its expensive, often crippling consequences, make the news almost daily, from high-level global violations to localised infringements.AXELOS Global Best Practice has recently launched its new Cyber Resilience Best Practice portfolio - RESILIA - aimed at putting employees at the heart of an organisation’s cyber resilience strategy and providing companies with the confidence they need to recognise, respond to and recover from cyber-attacks effectively.

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U.S. News & World Report: 2013 Best Online Education Programs

CLO Magazine

News & World Report has released its second annual rankings edition of the Best Online Education Programs. News plans to include highlights in both the Best Graduate Schools 2014 and Best Colleges 2014 printed guidebooks. Online bachelor's degree programs were ranked in three different categories: student engagement, faculty credentials and training and student services and technology. News & World Report

Learning Pool announces addition of ‘Insights’ to its learning suite, powered by Sisense, Inc.

Learning Pool

Building on a market-leading reputation for harnessing data in the search for better learning solutions, Learning Pool is pleased to announce that it is embedding Sisense to add ‘Insights’ to its portfolio; the next step in Learning Analytics. . Learn & Connect Learning Pool News

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Business Impact of Learning: What is Customer Experience Worth to You?

Talented Learning

This wasn’t the first impression we expected from a reputable, high-end winery. Had she provided knowledgeable service she could have earned a tip of 20% or more. Plus, there’s an incalculable cost to the winery’s reputation. Fortunately, the news is not all bad. The service was exceptional, staff members were knowledgeable and the overall impact was memorable.

What Is the Learning Management System (LMS)?

PSB

The above information should help you ensure that you select and invest a reputable learning management system for your organization’s needs. The good news is that in modern LMS markets, almost all are learning content management systems. Paradiso NewsIntroduction.

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Managing the Risks of Social Media in the Workplace

Interactive Services

In the right hands, social media provides numerous opportunities to promote your company’s culture and ethics, develop customer relationships, and build a positive reputation in your industry. Social media is a powerful tool that can have a profound impact on how people see your business.

Keep Your Eyes on Data and Grow Your e-Learning Business

learnWorlds

Aim to keep your brand reputation intact and focus your efforts on creating and selling something that works. LearnWorlds Course Analytics provides user-friendly and self-service access to course design and performance insights. Features and Updates LearnWorlds News

Hitting the Refresh Button on Your Ethics & Compliance Training Program

Interactive Services

But when a business is unable to adopt new compliance practices quickly, it puts itself at risk of sizable fines, the threat of legal action, and damage to company reputation. The role of ethics and compliance training in businesses is getting a lot of attention lately.

7 Steps for Effectively Handling Customer Complaints

KnowledgeCity

But there’s good news: more than half of the time, those customers will do business with you again if you work with them to solve the problem. In the world of customer service, complaints are always going to arise—it’s how you deal with them that sets you apart from your competition and keeps you on the path to success. This is your chance to rebuild your reputation in the customer’s eyes. Be a customer service expert. Handling customer complaints is a drag.

PulseLearning launches new Mental Wellness initiative IAmHere

PulseLearning

IAmHere is an evidence-based initiative that trains employees to become ‘Mental Wellness Ambassadors’ and signpost existing support services in their workplace or community. News Enterprise Ireland IAmHere Mental WellnessIAmHere, a division of Pulse Learning, last month marked the training programme’s global launch in Melbourne, Australia with Heather Humphreys, Minister for Business, Enterprise and Innovation.

Cybersecurity Training: How to Avoid Becoming a Statistic

Interactive Services

At a time when data security is mission-critical, businesses that fail to provide cybersecurity training are putting themselves in the firing line for fines, lawsuits, and untold damage to a company’s reputation. Attacks on Cloud Services Have Increased by 630%.

Learning Pool Acquires HT2 Labs to Create Unique Learning Experience and Analytics Solutions

HT2 Labs

HT2 is a true pioneer in learning technologies, with a well-earned reputation for creating leading-edge learning solutions that use modern technology to deliver innovative business outcomes. We’ve been admirers of HT2 Labs’ products for a long time and are excited to be working even more closely with a team who share our passion for innovation; creating positive business impact and driving customer service.

How to Easily Create Powerful Customer Education

Spark Your Interest

And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service. Organizations need to educate their customers on the products or services they sell.

LEARNNOVATORS PRESENTS “DEEPER E-LEARNING DESIGN” BLOG SERIES BY CLARK QUINN

Learnnovators

After an academic career, Dr. Quinn served as an executive in online and elearning initiatives and has an international reputation as a speaker and scholar, with four books and numerous articles and chapters to his credit. News & EventsChennai (India). Learnnovators, a leading e-learning company in India, has Clark Quinn, one of the most prominent ‘E-learning Gurus’, penning a blog series for them on deeper elearning design.

Why an Effective Employee Onboarding Plan is Crucial?

Infopro Learning

A well-defined onboarding plan can help you identify the right employees required for various business roles, whether it is leadership development , product knowledge training or customer service. Effective employee onboarding has the power to improve your business on multiple fronts.

7 Warning Signs Your Business Needs A Learning System

KnowledgeAnywhere

In addition to hindering productivity, a revolving door of employees can damage your company’s reputation. The good news is that there are some simple steps you can take to help retain millennials. Your online reputation can have a major impact on traffic and revenue.

Top 25 Training Topics for Small Business Employees

Pract.us

CEO Rupesh Patel shares 5 good customer service habits here. People can be frustrating sometimes, and it takes a lot of skill to handle them gracefully, but if your team can do it, you’ll build a reputation for amazing customer service. How your company deals with mistakes and complaints can make our break your reputation. Business offerings and services. Here’s the good news.

How Compliance Training helps to Mitigate Compliance Risk

Interactive Services

Here are some risks of not updating your training: Reputation – a brand can be destroyed by the adverse publicity incurred by non-compliance (the damage to Volkswagen’s sales resulting from its testing scandal is an obvious example). Companies that invest in comprehensive compliance training can, and do, benefit from the impact this has on their reputation. Corporate Compliance Program eLearning Latest News Regulatory Compliance Training

Do you need an Integrity Officer?

Interactive Services

The scandal cost the company billions of dollars and the loss of their reputation. appeared first on Compliance Training - Interactive Services. Compliance Training Latest NewsJust about any CEO will say that their business has a strong commitment to operating with integrity. While the commitment to being ethical may be true, it is often the practice of enforcing an ethical code of conduct that becomes the issue.

Cordery Compliance: Modern Slavery – What’s it all about for UK Companies

Interactive Services

Ensuring that businesses affected by this obligation introduce and maintain robust modern slavery or anti-slavery (and human trafficking) compliance practices procedures and policies that also make reference to business reputation is crucial. A business supplying goods or services that carries on business (in whole or in part) in the UK whose annual turnover is £36 million or more is required to make a “ Slavery and Human Trafficking Statement ”. Interactive Services.

Compliance Training. The Essentials In Fostering Employee Participation

Interactive Services

The good news is that it’s now possible to mix and match topics to suit regulations and staff across the globe. Long subject to regulation, financial sector activities ranges from advisory services to insurance, banking and investment management. Compliance training courses for financial service providers include FCA (Financial Conduct Authority) rules and regulations. Blended Learning Compliance Compliance Training Latest News compliance compliance elearning elearnin

How Do Your Employees Behave When No One Is Looking?

Interactive Services

In this instance, the reputations of elite institutions including Stanford University, Yale University, and the University of Southern California are also suffering, despite the fact that the universities themselves were not accused of being active participants in the operation. At worst, it might mean that your brand, company, and reputation could suffer tremendously. At Interactive Services, we help our clients establish this culture of compliance.

How is Sexual Harassment being addressed in Europe

Interactive Services

Both the USA and the EU are taking an increasingly strong line on Sexual Harassment, and breaches of compliance on Sexual Harassment regulations in both regions can have a seriously damaging effect upon the reputation of any organisation. At a corporate level, companies operating in Spain that do not ensure that their workforces are correctly trained in the topic of Sexual Harassment run serious risks to their own reputations. Latest News Sexual Harassment Compliance Training

‘Best of Elearning! ’ Awards Honor 100 Top Solutions

mLevel

Research indicated 85 percent of readers had recommended an e-learning solution to a peer over the most recent 12-month period, and 61 percent claimed that award recognition “impacts their decision” to consider a product or service. As a Softwareas-a-Service (SaaS) provider, BizLibrary manages access to the application, including security, availability, and performance, allowing I.T. AlliedBarton Security Service, Randstad Professionals U.S., Services.

The Eight Key Elements of Effective Global Compliance Training Programs

Interactive Services

Staying aware of the news and headlines. It’s important to perform a risk assessment before something catastrophic occurs, rather than try to pick up the pieces — which can end up being costly in terms of both your business’s reputation and the sheer amount of money you might end up paying to resolve the issue — later. The post The Eight Key Elements of Effective Global Compliance Training Programs appeared first on Compliance Training - Interactive Services.

Rolling Out a Global Compliance Training Program

Interactive Services

Self-service activities such as using hotline/reporting tools or finding relevant compliance information on the intranet or in the company’s knowledge base. A comprehensive approach will enhance the organization’s culture, strengthen relationships with its customers, and safeguard its brand and reputation. Written by Gabriel Szaszko, VP Performance & Compliance Solutions, Interactive Services. Latest News

[Webinar] This is why an LMS should Replace your Company’s Intranet

Paradiso

However, no matter how much we sugar coat the repute of your intranet, on most occasions it is more of a dumping ground for housing programs that employees use to accomplish business tasks. Software as a Service (SaaS) LMS is housed and maintained by the software provider. The best thing about a software-as-a-service (SaaS) social LMS is that it is maintained and updated by its software provider. Corporate Paradiso News elearning ell learning and development