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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In short, all it takes is for your customer support team to be continuously supported. But you can’t rely only on that.

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Supporting Employees Learning Through Goal-Setting

Litmos

In a previous blog, we presented strategies that L&D professionals can incorporate to support self-regulated learning. Self-regulated learning, a key focus, involves three phases: forethought, performance control, and self-reflection.

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PERFORMANCE SUPPORT: Questions, Questions & More Questions

Living in Learning

Momentum to accept the validity of performance support has been a long time coming as evidenced by a dramatic increase of articles advocating more L&D attention targeting performance outcomes. Unfortunately, the attention given is still largely skewed toward innovative learning solutions in the training environment.

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The Evolving Face of Embedded Performance Support

Learnnovators

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ Learning is largely informal (on-the-job), a little social (peer), and least formal (training programs and courses). You can’t teach people everything they need to know.

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5 Strategies To Support The Application Of Learning On The Job And Improve Employee Performance

eLearning Industry

Training must enhance employee performance. Formal training alone can’t achieve that without measures for knowledge improvement, practice, peer learning, and feedback. In this article, I share 5 strategies to support the application of learning. This post was first published on eLearning Industry.

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How to Leverage Data Insights to Support Strategy Activation

TIER1 Performance

How can data help inform decisions that support strategy activation? Based on the science of healthy and high-performing teams, these workshops helped Medstar leaders build on the “bright spots” of the leader and associate experience, as well as surface opportunities or challenges associated with patient experience data.

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What Is In-App Support For Employees And How Does It Help Your Organization?

IT Training Department Blog

In-App Support can be used for consumer-facing software or employee-facing software. There is some overlap in use cases for in-app support, but even for similar use cases, it would be used in very different ways. In-App support gives employees information and help they need when and where they need it.