Dashe & Thomson

FEBRUARY 10, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.

Social Networks 124

Social Networks Social Social Learning Blended Learning 124

Dashe & Thomson

APRIL 17, 2011

Tom Gram, in the February 17, 2011 post on his Performance X Design blog, says that our training programs are working when we can point to evidence and linkages in performance terms. Download the whitepaper » Blog this! Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Liam McCoy: Thanks for this.

Kirkpatrick 168

Kirkpatrick Social Learning Social Networks Blogging 168

Dashe & Thomson

APRIL 21, 2011

Download the whitepaper » Blog this! Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? This shift in leadership style can be characterized as moving from the “Do as I say&# leader to the “Let’s work together to find the best solution&# leader. Leave a Reply Click here to cancel reply.

Innovation 165

Innovation Social Learning Blended Learning Social Networks 165

Dashe & Thomson

MARCH 25, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Return of the (Digital) Native by Jim on March 25, 2011 in mobile learning In recent years, we’ve all heard a lot about digital natives. Download the whitepaper » Blog this! Download the whitepaper » Blog this!

Social Networks 154

Social Networks Blended Learning Social Learning Blogging 154

Unboxed

APRIL 3, 2020

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service.

Customer Service 84

Customer Service Services Custom LMS 84

Dashe & Thomson

DECEMBER 27, 2010

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Temporary Staffing Revolution by Paul on December 28, 2010 in Temporary staffing A few weeks ago, I grabbed coffee with a long-time family friend that happens to be a training developer. Download the whitepaper » Blog this!

Social Networks 100

Social Networks Social Learning Blended Learning Blogging 100

Dashe & Thomson

JANUARY 14, 2011

Download the whitepaper » Blog this! Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Download the whitepaper » Blog this! Leave a Reply Click here to cancel reply. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. Properly d.

Social Networks 113

Social Networks Social Learning Blended Learning Blogging 113

Dashe & Thomson

FEBRUARY 25, 2011

Discovered via Brent Schlenker’s Corporate eLearning and Development blog. Download the whitepaper » Blog this! Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Download the whitepaper » Blog this! Now, quick go see the movie before the Academy Awards this Sunday. Properly d. Properly d.

Social Networks 133

Social Networks Blended Learning Social Learning Blogging 133

Learning Everest

DECEMBER 19, 2023

If you are thinking about adding scenario-based learning to your customer service training sessions but need help with how to do this, this blog is for you. In this blog, we will take over a simple model to guide your planning of a scenario for your training course. But what is this scenario-based training? [.]

Customer Service 59

Customer Service Services Module Custom 59

Dashe & Thomson

MARCH 6, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Make Learning An Experience. Download the whitepaper » Blog this! Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Creativity is a collaborative process! Liam McCoy: Thanks for this.

Blended Learning 141

Blended Learning Social Networks Social Learning Blended 141

Dashe & Thomson

APRIL 19, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Who’s Building the Social Learning Roads? Ive worked in sales and marketing with various organizations, including 3M, the Minnesota Timberwolves, Ionix Medical, and the Itasca Project. Download the whitepaper » Blog this!

Social Networks 124

Social Networks Social Learning Social Blended Learning 124

Dashe & Thomson

MARCH 11, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Can Games Transform the World? Download the whitepaper » Blog this! Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? To be effective the game must make work seem like play. Properly d.

Social Networks 124

Social Networks Social Learning Blended Learning Games 124

Infopro Learning

NOVEMBER 10, 2022

The most successful businesses prioritize their customer’s needs before, during, and after the sale by offering exceptional service. Building a customer-centric culture within an organization requires an added effort to provide more than just good customer service. Personalize the Customer Service.

Consulting 416

Consulting Custom Organization Tips 416

Infopro Learning

OCTOBER 18, 2023

But what if these friendly problem-solvers could also be your company’s secret weapon for boosting sales? Yes, you heard that right – we’re about to dive into the exciting realm of transforming the selling behavior of your customer success team. Core Responsibilities Customer success means more than just making sales.

Behavior 221

Behavior Metrics Teams Custom 221

Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp.

Customer Service 40

Customer Service Services Authoring Tools Custom 40

Ed App

MARCH 24, 2021

Why Improve Customer Service Skills? Customer service is an essential aspect of any business. It is this support for your customers both before and after selling them a product or service that creates an impression upon them which will guide their next purchase.

Customer Service 52

Customer Service Services Custom Skills 52

Infopro Learning

APRIL 15, 2024

AI Chatbots and Employee Training: Demonstrating Their Impact Through Use Cases Learning leaders can utilize chatbots across various sales and employee training aspects to enhance productivity and performance. As reported by Intercom, 35% of business leaders affirm that virtual agents have streamlined the process of closing sales deals.

Diversity Training 221

Diversity Training Compliance Training Blended Learning Simulations 221

TalentLMS

FEBRUARY 2, 2024

In sales, numbers speak louder than words. And when it comes to sales, it’s a roadmap to closing more deals, having happier customers, and achieving a fatter bottom line. Ready to unlock your sales potential? Ready to unlock your sales potential? Let’s focus on the numbers that will boost your sales strategy.

Metrics 52

Metrics Sales Ratio Pattern 52

Infopro Learning

NOVEMBER 10, 2022

This blog will discuss the need for a strategy for corporate learning and development programs and how L&D leaders can align L&D strategy with the business objectives. These objectives might be anything from a measurable increase in sales to a shift in employee morale. Determine Skill Gaps.

eLearning Strategy 352

eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

TalentLMS

SEPTEMBER 10, 2020

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

Customer Service 96

Customer Service Services Diversity Training Custom 96

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

Customer Service 40

Customer Service Coaching Services Authoring Tools 40

Infopro Learning

SEPTEMBER 5, 2018

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Product training is no longer a nice-to-have in today’s customer obsessed world. Why Sales Training Alone Isn’t Enough.

Sales 211

Sales Productivity Product Support 211

Infopro Learning

JANUARY 21, 2021

Quality service is one of the critical factors today’s consumers consider before making a purchase. This has led many organizations to look for ways to improve customer experiences. In this blog post, we will share with you the four critical steps in this process. Solution Highlights.

Knowledge 380

Knowledge Productivity Product Blended Learning 380

TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

Customer Service 70

Customer Service Services Custom Guide 70

CommLab India

OCTOBER 30, 2017

Check this blog to know how you can develop the customer service skills of your sales force, using videos.

Customer Service 61

Customer Service Services Sales Custom 61

Inkling

MAY 16, 2016

Last week, we published a blog that highlighted five metrics that leaders in QSR operations should reference when evaluating their business operations and employee performance. In today’s blog, we describe six metrics that can be used to evaluate the health of a business, specifically those in the hotel and hospitality segment.

Metrics 124

Metrics Customer Service Services Custom 124

Infopro Learning

SEPTEMBER 5, 2018

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Product training is no longer a nice-to-have in today’s customer obsessed world. Why Sales Training Alone Isn’t Enough.

Sales 193

Sales Productivity Product Support 193

Capytech

JANUARY 9, 2022

Customer Service Skills Your Employees Should Have and How E-Learning Can Help. Customer service is a critical function in many businesses. Whether you deal face to face, online, or on the telephone, the interactions your team has with customers will impact your bottom line. Customer Service Skills for Everyone.

Customer Service 52

Customer Service Services Custom Skills 52

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

Infopro Learning

MARCH 27, 2023

This blog will discuss the important BFSI employee metrics for L&D initiatives and five key areas L&D leaders should focus on in 2023. Important BFSI employee metrics for L&D initiatives Customer satisfaction In BFSI, customer satisfaction is the most critical metric for success.

Metrics 170

Metrics Performance Compliance Training Augmented Reality 170

Learning Management System Software India | Webnox Technologies

OCTOBER 25, 2023

The Role of CRM Software in Sales Forecasting and Predictive Analysis Overview Abinaya // 25-10-2023 The Role of CRM Software in Sales Forecasting and Predictive Analysis What is Predictive Analysis? What is Sales Forecasting? Sales forecasting is a critical aspect of business planning.

Predictions 52

Predictions Analysis Sales Software 52

Avilar

MAY 4, 2022

We all know that sales drive business growth. And that stronger sales individuals and teams can accelerate revenue growth. But great sales and business development individuals and teams don’t happen by accident. Or those with the best sales skills. Here’s how a sales competency model can accelerate your business growth.

Sales 97

Sales Business Performance Support Write Blog 97

BrainCert

AUGUST 10, 2023

In the high-speed realm of sales, where every interaction carries weight, effective training is the foundation for achieving success. However, not all sales professionals learn in the same way. People have unique learning styles, and as a result, a one-size-fits-all approach to sales training may fall short of its intended impact.

Learning Styles 52

Learning Styles Sales Diversity Training Simulations 52

Upside Learning

APRIL 29, 2024

It’s more than “our sales aren’t up to scratch”, but specifics: time to close? Similarly for errors, or customer service ratings, etc. This blog was originally published on Learnlets. The post Impactful decisions first appeared on The Upside Learning Blog. It frequently can be triggered by a gap in performance.

Metrics 130

Metrics Pattern Customer Service Predictions 130

Infopro Learning

JUNE 25, 2021

Product knowledge training is an essential tool that helps sales teams improve their customer service skills. Effective product knowledge training programs engage learners and familiarize your sales reps with new products. These changes have caused a growing need for remote-friendly product knowledge training programs.

Productivity 419

Productivity Product Learner Develop 419

Infopro Learning

JULY 9, 2021

In addition, having the ability to answer any questions is critical to delivering quality customer service. Replacing instructor-led sessions with a blend of VILT and online training modules will help your business continuously provide sales training no matter their location. Provide Support Materials.

Knowledge 410

Knowledge Productivity Product Program 410

Learningtogo

AUGUST 20, 2019

Consultative Sales Certification (CSC) is not about testing in the traditional sense. Instead, we focus on developing sales capability and performance that is based on neuroscience and customized for your team. THE CONSULTATIVE SALES MODEL. Consultative Sales Planner (PDF). Classes begin in October.

Consulting 100

Consulting Brain Sales Program 100