article thumbnail

A summary of enterprise e-learning trends

Docebo

Solutions to this common problem will take the form of smarter content curation tools that produce catalogs for individual learning needs, and extended enterprise lms functionality, like social learning tools , to empower subject matter experts (SMEs) to create and share their own content with employees and non-employees (e.g.

article thumbnail

Customer training: your ticket to stronger loyalty, retention, and brand advocacy

Docebo

There are, however, benefits to expanding your learning programs beyond internal audiences to address your extended enterprise. Customer training – a segment of extended enterprise enablement – is the process of educating your customers on how to successfully use your product or services in order to meet their goals.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What is Customer Training? (And how an LMS can help)

Docebo

However, there are benefits to expanding your learning programs to non-employees, otherwise known as the extended enterprise. According to Brandon Hall Group’s Extended Enterprise 2017 survey, 55% of businesses say extended enterprise learning “improves customer relations”. Benefits of Customer Training.

LMS 133
article thumbnail

How Streamlining a Data Ecosystem Can Impact Learning Measurement

Watershed

As a result of architecting a robust learning ecosystem , Caterpillar’s Global Dealer Learning (GDL) achieved streamlined metrics through the learning ecosystem and provided on-time data analytics. Define metrics with outcomes in mind. And we rely on our business and learning systems to provide the data with on-demand access.

Metrics 98
article thumbnail

HRIS + LMS integration | Why your HRIS needs a LMS

Docebo

And this isn’t a small bump: The average impact of customer training is a 7%+ increase in both retention and lifetime value—important metrics! A few more stats (from Brandon Hall Group): 44% reduced training costs. When you meet your customers’ training needs, they stay longer and spend more. 53% improved product awareness.

Integrate 130
article thumbnail

Best Practices for a Smooth LMS Migration: When to Switch, How to Get Approval, and A Timed Checklist

KnowledgeAnywhere

Harvard Business Review) Declining User Engagement: A study by Brandon Hall Group found that 44% of companies are looking to replace their LMS due to dissatisfaction with the current system. Download our free eBook about How to Make The Most Of Your LMS Data to know more about which metrics you should be checking.

article thumbnail

ATD Core 4 - July 24-26, 2023 - Washington, DC

Learning Visions

Also, knowing that one person really can’t do it all – in spite of popular opinion that a one-stop-shop-training-department can be all things to the enterprise. These are the metrics that your operational partners are already tracking. Finding your sweet spot and leaning into your weakness.

Metrics 130