E-Learning Provocateur

NOVEMBER 18, 2014

Jane is a renowned advocate of performance support in the workplace, and I wonder what she’ll make of my latest musing. While much of Jane’s work exposes the difference between training and performance support – and implores us to do less of the former in favour of the latter – my post here does not.

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Infopro Learning

JULY 8, 2021

Today organizations are rapidly transforming their everyday business practices to improve efficiency and better meet changing customer needs. However, these rapid transformations can disrupt employee performance. Identifying Performance Issues. 4 Most Common Causes of Poor Team Performance. Poor Communication.

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Consulting Performance Support Teams Performance 419

eLearning Industry

AUGUST 19, 2021

In this article, I outline how learning and performance consulting partners can support L&D teams to successfully meet the new mandate. L&D teams may not have all the skills or experience to efficiently address the rapidly changing demands of today's workplace. This post was first published on eLearning Industry.

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Living in Learning

JULY 24, 2014

Our objective, as I state in the earlier post, is not to simply reduce time-to-training…but to allow our intentions to target reducing time-to-business-impact as a priority. AGILE Continuous Learning Learning Ecosystems Performer Support 70:20:10 embedded performance support EPS EPSS'

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Performance Support Support Performance Agile 216

LearnDash

JANUARY 25, 2024

Membership plugins give your website full membership functionality so you can start and grow your business. Depending on your goals and needs, a membership plugin can either make it easier or harder to support your business. Let’s explore how to choose the best membership plugin for your business.

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Business Performance Support Community Library 212

Infopro Learning

APRIL 26, 2021

Boosting workforce performance is a high priority for organizations in nearly every industry. Which makes sense if you consider that even a small boost in employee performance can increase your organization’s revenue. What is the best way to improve employee performance, and when is outsourcing with a consultant the right choice?

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Living in Learning

JUNE 3, 2018

Many of my Performance Support colleagues and I have lamented over and struggled to find why the adoption of performance support technology has been so difficult. Having been in the L&D discipline for over 30 years, I can see why, and it’s not a failure of L&D.

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Living in Learning

AUGUST 18, 2018

Adopting a performance support paradigm is a project that never ends. Because the dynamics of the learning performance ecosystem we need to support never ceases being dynamic. We are choosing to adopt a paradigm that is directly aligned and impacted by the speed and the dynamic demands of business performance.

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Infopro Learning

JUNE 29, 2021

Organizations have implemented new software and business processes to better meet customer needs. Businesses have now also shifted their focus from a state of survival towards developing new strategies that will help them thrive in the disruptive business environment. Top Business Challenges for Organizations in 2021.

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Solution Business Agile eLearning Strategy 419

Learnnovators

OCTOBER 5, 2014

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ THE JOURNEY: In today’s business environments where: ‘Learning at the speed of need’ is the most crucial factor for success. You can’t teach people everything they need to know.

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Performance Support Support Performance Case Study 150

Integranxt

MARCH 14, 2024

Customer support plays a crucial role in achieving this goal, ensuring a smooth journey for users and addressing their needs efficiently. Here, Artificial Intelligence (AI) and chatbots are emerging as powerful tools, transforming the landscape of customer support in entertainment.

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Infopro Learning

MAY 5, 2022

But when it comes to performance, remote workforce targets can be achieved through the right leadership development strategies. Rather it requires extensive leadership skills to engage remote workers in a way that they can deliver excellent performance. In a nutshell, stay focused on your work and give your best to support your team.

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G-Cube

MARCH 30, 2023

When employee learning is not linked with performance, it becomes difficult for employees to extend learning to their actual work. As a result, there is no visible improvement in employee productivity, and it eventually impacts the business outcomes.

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Performance Support Performance Learning Productivity 130

Clark Quinn

JANUARY 11, 2022

On LinkedIn recently, a survey in a post asked whether L&D should simply become performance consulting (Y/N). So here’re some thoughts on the Performance Ecosystem and L&D. To start, she cited how I wanted to move to Performance and Development. The infrastructure necessary is what I call the performance ecosystem.

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Allison Rossett

MAY 23, 2013

Ultimately, the core question should be about the business goals that are top of mind. Thus, mobile performance support is particularly valuable for a fast-paced industry like retail, where products and fashion change with the seasons, and where store employee turnover can be as high as 67%, according to a 2012 Hay Group report.

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TIER1 Performance

FEBRUARY 16, 2024

How can data help inform decisions that support strategy activation? Based on the science of healthy and high-performing teams, these workshops helped Medstar leaders build on the “bright spots” of the leader and associate experience, as well as surface opportunities or challenges associated with patient experience data.

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Living in Learning

OCTOBER 15, 2012

The biggest “sale” of all was that “Training drives performance!” which was bought hook line and sinker by business stakeholders. They bought our shtick and internalized it to the point that anything that even smelled like performance issues meant training was the solution. We sold the need for a big honking LMS.

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ProProfs

NOVEMBER 26, 2017

While businesses are investing time, money and effort to upskill their employees, but the harsh reality is – not all of the imparted knowledge is retained. I am sure most of the business owners would agree with me that backing up the knowledge and skills of your employees is as important as developing it.

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Learning Visions

DECEMBER 17, 2014

To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. What is an ecosystem and why build it?

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Schoox

FEBRUARY 27, 2024

The real challenge for businesses is getting employees to complete training and continuously engage with it. Moving the needle on metrics that truly matter to a business—and its bottom line—requires authentic learner engagement. What does that mean, and how can businesses encourage it? What is Learner Engagement?

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Performance Support Performance Metrics Business 59

Instancy

JUNE 30, 2023

Unveiling the future of learning: Discover how chatbots are revolutionizing performance support when you need it! In today’s rapidly evolving workplace, the need for effective performance support and continuous learning has never been more crucial. Revolutionize your learning journey with #Chatbots!

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Learning Pool

OCTOBER 13, 2023

Last year alone, they supported 110,000 people from the most underserved communities to lead better lives by championing diversity and guiding people into sustained education and employment. We are honoured to partner with Catch22 to really make a difference in the lives of the young Londoners they support.”

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Dashe & Thomson

APRIL 18, 2012

Handle your support with care. It appears that more Learning & Development professionals are starting to value performance support as a critical component of any blended learning program. In my last post, I mentioned three things to keep in mind when considering performance support (PS).

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Performance Support Support Performance Wiki 177

TIER1 Performance

SEPTEMBER 19, 2023

We’re thrilled to announce that Pro-Active Performance has joined our team! While originally launched as a high-performance training company, their services have expanded through the years to include leadership development, strategic planning, performance support, and customer education.

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Performance Support Activities Performance Agile 111

Living in Learning

FEBRUARY 18, 2015

This is the challenge in front of us when we are trying to successfully position the added value and positive business impacts of Performance Support to an organization comfortably fed by a Training paradigm. It is that Training paradigm that blocks even considering there are other options to drive performance outcomes.

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Dashe & Thomson

JANUARY 8, 2012

Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Build performance support into every blended learning effort.

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Performance Support Blended Learning Support Performance 190

Tesseract Learning

OCTOBER 13, 2020

Organizations are working towards changing their approaches in delivering learning and reshaping their learning models to deliver meaningful content, which is accessible as just-in-time training to support employee development. . How Can Organizations Support Learning in the Flow of Work? What is Learning in the Flow of Work?

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Living in Learning

JANUARY 3, 2015

Continuous Learning Agile design business impact change management design methods moments of need performance consulting performance support point of work time to competency workforce capability' Things are getting more social and collaborative, but the “T” word still seems to be central to the mission.

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Learnnovators

OCTOBER 5, 2014

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith “ You can’t teach people everything they need to know. business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before.

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Performance Support Support Performance Case Study 100

Learnnovators

JUNE 28, 2014

THE QUOTE: “ The incredible expansion of mobile technologies is an important factor that will both drive and support the deployment of workplace learning tools and systems in the area of performance support.” – Charles Jennings (Managing Director, Duntroon Associates, and Founder, 70:20:10 Forum ). What are the results?

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Performance Support Support Performance Enterprise 140

Learnnovators

MARCH 29, 2014

It defines over 470 key terms for instructional designers.” ~ Connie Malamed , on ID Guru, the performance support App for learning designers. Below are the questions we had in mind when we embarked on our journey: What is the significance of performance support apps for learning designers?

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Performance Support Support Performance Cognitive 165

Gyrus

APRIL 29, 2019

Competency developments support software training that developing competencies improve individual and overall organization performance to help businesses

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Performance Support Support Develop Training 100

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? What role does customer support and service capability play in that mission?

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Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? What role does customer support and service capability play in that mission?

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Performance Support Services Support Custom 52

Avilar

DECEMBER 6, 2023

Here’s how the OPM competency models can support your workforce planning. In the ever-evolving landscape of business, workforce planning is a critical aspect of organizational success. An updated competency model will help you align workers’ skills with your business needs. In today’s business world, agility is key.

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Allison Rossett

SEPTEMBER 19, 2012

In September I attended the eLearning Guild’s new conference, Performance Support Symposium. Ontuitive’s Bob Mosher kicked it off with a mighty bang, offering the jaw-dropping suggestion that we cast off training in favor of performance support. Like Bob, I am hooked on performance support.

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