TalentLMS

OCTOBER 10, 2019

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What skills do you need for customer service? Don’t take our word for it.

Customer Service 70

Customer Service Services Custom Guide 70

Infopro Learning

SEPTEMBER 5, 2018

Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? If this situation has ever happened to you, then you know how much product knowledge training can impact a company’s sales and customer service.

Sales 211

Sales Productivity Product Support 211

Infopro Learning

SEPTEMBER 5, 2018

Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? If this situation has ever happened to you, then you know how much product knowledge training can impact a company’s sales and customer service.

Sales 193

Sales Productivity Product Support 193

Dashe & Thomson

JANUARY 14, 2011

“The decision to actually send the bacon came when, as we were saying good-bye, Tom [SMEs boss] said, “You guys have got to send Dave — who has a reputation for eating anything, including a doughnut that had been in the company freezer for a year — some of that chocolate covered bacon.” Download the whitepaper » Blog this!

Social Networks 113

Social Networks Blended Learning Wiki Delicious 113

Kitaboo

APRIL 23, 2024

This scalability is particularly beneficial for large enterprises with dispersed teams, as it eliminates the need for repetitive instructor fees and reduces several other associated expenses. They offer a personalized introduction to team members and leaders and cater to job-specific training.

Video 52

Video Diversity Training Compliance Training Guide 52

TalentLMS

JANUARY 28, 2022

In the past, maintaining a good relationship with customers was simple. But the importance of building relationships with customers is as strong today as ever. Why building your relationship with customers matters. The most obvious reason to establish connections with those you serve is to promote customer loyalty.

Custom 98

Custom Customer Service Trust Sales 98

Infopro Learning

SEPTEMBER 22, 2023

Exceptional customer service holds immense potential for building a brand and fostering customer loyalty. Whether your customers are individual consumers or business professionals, meeting and exceeding their service expectations is crucial for retaining your existing audience and attracting new clientele.

Customer Service 221

Customer Service Services Custom Skills 221

Infopro Learning

FEBRUARY 5, 2020

An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales. This greatly improves customer experiences and can improve your sales team’s abilities on many levels. Conclusion.

Knowledge 305

Knowledge Productivity Product Games 305

TalentLMS

APRIL 25, 2018

As many as 80% of businesses report that they provide excellent customer service, but only 8% of customers seem to agree. Well, many service teams simply don’t have the customer support skills to understand what customers actually want. The Must-Teach Customer Support Skills.

Support 69

Support Teach Custom Skills 69

dVinci Interactive

SEPTEMBER 19, 2016

Each year, around 100 new restaurant operators rely on the support of Cynthia and her team to successfully open their doors so more customers can “EAT MOR CHIKIN”. The app provides customer loyalty rewards while also streamlining the ordering process. https://www.youtube.com/watch?v=WEUr51UW_uY https://www.youtube.com/watch?v=PAV8qPrtRSc

Custom 0

Custom Reputation Customer Service Director 0

Infopro Learning

MAY 7, 2020

For example, your company may decide that they want to focus on improving the brands reputation to increase customer loyalty. This can be achieved by improving customer experiences. You would then need to analyze ways the customer experiences can be improved.

Problem 294

Problem Learning Objects Business Learning Objectives 294

Wahoo Learning

MAY 25, 2023

In this blog, we unravel this vital aspect of supply chain management and delve into its numerous benefits for your business, exploring the ins and outs of distributor training, its importance and how to implement it for exceptional results. Part of the process is providing well-structured distributor training.

Compliance Training 80

Compliance Training Diversity Training Blended Learning Metrics 80

learnWorlds

JULY 8, 2022

Are you putting enough focus on customer satisfaction in your business? Besides, you already know this – it’s all about the customer. Customer satisfaction should be a top priority of every business because happy customers are more likely to stick around and recommend your business to others.

Custom 52

Custom Metrics Business Score 52

Paradiso Solutions

DECEMBER 21, 2023

You’ve got everything—location, team, and excitement—but lack something crucial: knowledge. This training covers various aspects, from understanding the brand’s values and how it operates to excelling in customer service and managing finances. What is Franchise Training? This is where franchise training comes in.

Diversity Training 59

Diversity Training Compliance Training Blended Learning Program 59

PDG

JUNE 14, 2023

In fact, many sales teams are now drowning in data and spending less than 30% of their time actually selling. An increased sense of employee satisfaction helps reduce employee turnover and improve overall team performance. With only about 25% of sales reps consistently hitting their targets, it’s time to rethink our approach.

Sales 52

Sales Culture System Performance Support 52

Infopro Learning

JANUARY 29, 2020

A well-defined onboarding plan can help you identify the right employees required for various business roles, whether it is leadership development , product knowledge training or customer service. This is great news for talent teams as it clearly identifies what is needed to be done for employee retention.

Effectiveness 251

Effectiveness Case Study Study Program 251

Ed App

JANUARY 27, 2023

Proper hotel management and hospitality training are essential in making sure hotel staff comply with hospitality standards and give guests the best customer service experience. These courses cover fundamental knowledge that your team will need to operate your hotel as effectively and as safely as possible.

Compliance Training 75

Compliance Training Tools Blended Learning Management 75

ReadyTech

OCTOBER 5, 2022

The best software as a service will be easy to implement with little disruption within your team, simple enough that they won’t find excuses not to apply themselves it, and affordable enough that you don’t break the bank in the first year. Poor Customer Service. Bad Software as a Service Company Reputation.

Authoring Tools 52

Authoring Tools Services Software Customer Service 52

Ninja Tropic

NOVEMBER 23, 2022

Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . The point is that you need to deliver both on the product side and on delivering exceptional support to satisfy customers. It’s what creates raving reviews, referrals, and satisfied customers.

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Ninja Tropic

NOVEMBER 23, 2022

Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). ?. The point is that you need to deliver both on the product side and on delivering exceptional support to satisfy customers. It’s what creates raving reviews, referrals, and satisfied customers.

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Enyota Learning

JUNE 7, 2018

~Your customer doesn’t care how much you know until they know how much you care – Damon Richards, Customer Care Expert. The Importance of Good Customer Service. It takes months to find a customer, but only seconds to lose one. One shoddy service experience may be remembered lifelong! Or Amazon. “We

Customer Service 74

Customer Service Services Custom Mobile 74

Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. But what exactly is it?

Authoring Tools 52

Authoring Tools Job Roles Help 52

Appsembler

JUNE 28, 2023

Additionally, employee training software facilitates streamlined onboarding processes, enabling new hires to quickly get up to speed and become productive members of the team. Course Authoring Tools Course authoring tools are essential components of employee training software, as they enable trainers to create and customize training courses.

Authoring Tools 97

Authoring Tools Software Compliance Training Performance Support 97

Appsembler

FEBRUARY 9, 2024

This uncertainty can stem from various pain points, including keeping training material up-to-date with evolving products, overcoming resistance to new learning methods, and ensuring the training is engaging and accessible to all team members. Enhance Customer Service and Support Customers appreciate attentive and informed interactions.

Knowledge 52

Knowledge Productivity Product Program 52

WhatFix

MAY 11, 2023

Back to Blog Employee Training & Development 14 Types of Employee Training Programs (+Benefits, Examples) May 11, 2023 Disha Gupta Any company that invests in workplace training is investing in its own success. In-person group training sessions for soft skills training like customer service, team-building, and client management.

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

Ed App

MARCH 10, 2022

Non-compliance to these laws can have drastic consequences, including criminal prosecution, penalties, loss of ability to operate, and damage to the business’s reputation. These are set in place to help you create a safer work environment, protect your business’s reputation, and minimize the risk of legal action.

Harassment Training 75

Harassment Training Compliance Training Diversity Training Authoring Tools 75

Ed App

APRIL 14, 2022

First impressions last – which is why we’ve put together a list of the most important front office training topics to ensure that your customer-facing department sets the right tone from the moment the customer walks in the door. Greeting customers. Creating a positive customer experience.

Training 40

Training Train Customer Service Services 40

Paradiso Solutions

JULY 19, 2022

Using modern technologies to improve business operations, systems, processes, and customer experience is known as digital transformation. This fundamentally alters how businesses are run and how value is added to customers. Customers expect more, and keeping them is harder as competitors are just a click away.

Digital 52

Digital Adoption Adopt Agile 52

Disprz

JUNE 22, 2021

The rise of online shopping has increased the importance of providing the customer with a holistic shopping experience. 86% of Buyers Will Pay More for Great Customer Experience ( source ). This will ensure that customers can easily find the products they require and optimize their shopping experience. source ).

Skills 75

Skills Multitasking Management Effectiveness 75

Hurix Digital

MARCH 3, 2023

In this blog, we will explore the ways in which companies can benefit from expert training services. 6 Reasons To Hire Corporate Training Services Investing in expert training services can provide significant benefits over trying to train your employees on your own.

Expert 52

Expert Services Corporate eLearning Metrics 52

TalentLMS

NOVEMBER 30, 2023

They are also more likely to become brand ambassadors, promoting the company’s values and reputation. For instance, AI-powered chatbots can handle customer inquiries and support requests. This lets customer service reps address more complex issues and provide personalized assistance. The post Is AI taking over jobs?

Job 52

Job Create Pinnacle Maslow 52

Learning Management System Software India | Webnox Technologies

JANUARY 25, 2024

Real-Time Data Accessibility Improved Customer Satisfaction How Can You Improve Field Technician Productivity? Additionally, the software facilitates seamless communication between the field and office, ensuring that technicians have the necessary resources and information to address customer needs promptly.

Services 52

Services Software Productivity Product 52

Learning Management System Software India | Webnox Technologies

JANUARY 25, 2024

Additionally, the software facilitates seamless communication between the field and office, ensuring that technicians have the necessary resources and information to address customer needs promptly. This not only streamlines the workflow but also enhances the overall efficiency of the field service operations.

Services 52

Services Software Productivity Product 52

KnowledgeCity

DECEMBER 21, 2021

Firstly, you’ll establish a reputation as an organization that prioritizes staying current on important developments, technology, and professional skills. By emphasizing the central role that a learning culture plays in staff development and customer service quality, you’ll be projecting a positive image to both job applicants and the public.

Culture 52

Culture Diversity Training Organization Newsletter 52

Ed App

JUNE 24, 2021

Sales representatives play a pivotal role in building your brand image and reputation and ensuring long-lasting customer retention. If you like, you can also add additional features like quizzes, games, and surveys to ensure higher engagement from your team. . Cost : Free. Sales Learning Platform #2 – ELearning Brothers.

Sales 52

Sales Platform Virtual World eLearning Tools 52

Hurix Digital

DECEMBER 4, 2023

Quality customer service stands at the core of a successful business. Investing in a customer training course not only benefits the customers but also enhances sales and provides a competitive edge in the market. Table of Contents: What Is Customer Service Training?

Customer Service 52

Customer Service Services Custom Diversity Training 52

TalentLMS

NOVEMBER 16, 2021

Building a reputation as a company that supports and invests in your people will help you stand out and increase employee retention. Some of your team members might still look elsewhere for their next career step. And at the most, you’ll have gained well-equipped team members. What employees want. And that’s ok.

Training 98

Training Train Roles Reputation 98