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Insights in a Nutshell: Developing Highly Effective Customer Service Training Programs

Infopro Learning

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams. Phase 1 Identifying Customer Service Challenges.

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What makes Product Knowledge Training a Game-Changer?

Infopro Learning

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales.

Knowledge 305
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How does a Digital Adoption Platform Help Customer Support?

Ontuitive

Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. The past couple of years have not been easy for customer service teams.

Adoption 170
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Small Business, Big Benefits: Transforming your Workforce with eLearning

EduPivot Knowledge Center

Small businesses, however, and even those with fewer than 100 employees, can still harness the full potential of eLearning to train and develop their workforce effectively. An LMS, ready-made courses, and personalized eLearning create an affordable and effective strategy for small business.

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How to Sell Edtech Products to Parents: 8 Effective Strategies

Think Orion

Modern-day education isn’t possible without Edtech products. EdTech products facilitate personalized learning, accessibility, and remote education. Now the question is, how to sell edtech products to parents? Here are 8 effective strategies to sell Edtech products to parents: 1.

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Managed Learning Services: A Key Approach to Minimize Transition Risks

Infopro Learning

To effectively manage these risks, managed learning services should cover four critical areas: agility, positioning L&D as a driver of change, futureproofing, and transforming workforce skills. Loss of Revenue: Disruptions in product or service delivery during the integration phase can result in lost revenue.

Services 419
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Why an Effective Employee Onboarding Plan is Crucial?

Infopro Learning

Effective employee onboarding has the power to improve your business on multiple fronts. When planned and implemented correctly, your onboarding program will help you increase employee retention, boost productivity, increase profits and create your brand advocates. However, effective onboarding can speed up this process quite a bit.