Jay Cross

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What does a 21st century leader need to do?

Jay Cross

There’s a lot of bad baggage to clear away before we implant the meme of servant leadership. This is the main question I’m addressing in the 21C Leadership Project. Would I like to research the topic for us? No citizen leaders here! So forget those pictures and image a network of equals.

Trust 52
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Making Sense of the World

Jay Cross

My research methods — my personal knowledge management system, if you will — are also different from yesteryear’s. I’ll describe what I am doing around 21st century leadership (more at 21cLeader.com). Email subscriptions to research services and blogs I don’t want to miss. I begin with open-ended inquiry.

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14 Articles on MOOCs

Jay Cross

Massive Open Online Courses Views & Research – The Conversation. Participant support on massive open online courses | Kop | The International Review of Research in Open and Distance Learning. Rita Kop and Hélène Fournier, National Research Council of Canada, John Sui Fai Mak, Australia (2011, November). McAuley, A.,

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Customer Spring

Jay Cross

My research into what front-line managers need to be doing in the 21st century workplace has led me to precisely the same conclusion. Our research suggests that business in general may be facing a “Customer Spring.” The widening gap may lead to rebellion à la Arab Spring; he calls it corporate spring.

Custom 40
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Would you recommend your L&D department?

Jay Cross

Statistics from 2011 Corporate Leadership Council, L&D Team Capabilities Survey). Reichheld thinks that maybe market research firms can’t find a way to make money administering something so simple. Only 15% thought L&D effective at influencing talent strategy. A corporate SWAT team would tear into the problem.

Metrics 79
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Pssst: The Emperor Has No Clothes

Jay Cross

He cites the remarkable recent work of the epidemiologist John Ioaniddis, who has presented evidence that “ most published research findings are false.&#. The test of replicability, as it’s known, is the foundation of modern research. Why do researchers focus on technical training instead of enlightenment in general?

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Your character strengths

Jay Cross

Christopher Peterson, the godfather of personal strengths research, died this month, leaving behind a treasure trove of findings and insights. ” Marty Seligman on applying your strengths and increasing Flow: Latest research. In the Newsletter, Ryan Niemic provides a research update on character strengths.