CLO Magazine

MAY 10, 2013

Invest time to build trust and reap the rewards of strong relationships. A lack of trust has reached epidemic proportions. The trust ratio is even worse for Congress. Securities and Exchange Commission member recently cited data showing that nearly 80 percent of Americans do not trust the financial system. What is trust?

Trust 80

Trust Behavior Ratio Statistics 80

CLO Magazine

AUGUST 23, 2023

The truth is, the best learning solutions won’t matter if you don’t have these two essential elements: Trust and psychological safety. What do we mean by trust in the workplace? Trust in the workplace isn’t the only foundational part of a people team’s success. How can you embed trust-building into learning experiences?

Skills 41

Skills Strategy Develop Trust 41

CLO Magazine

JUNE 6, 2024

I’ve always remembered a statement made by one of my graduate school professors during a session of an organizational behavior course: “Practitioners would be well-advised to keep in mind that employees are human beings first and workers second.” Leaders must be candid and start with creating safety and trust. It takes guts.”

Learner 36

Learner Compliance Training Cognitive Leadership 36

CLO Magazine

OCTOBER 26, 2023

This alone can have devastating effects on decision-making, ethical behavior and culture cornerstones like psychological safety. When you create training around their pain points, you give them tools they can use immediately and also build trust and a pull for more training.

Leadership 98

Leadership Training Train Cornerstone 98

CLO Magazine

MAY 6, 2021

Research by Georgetown University’s Dr. Christine Porath suggests that those who experience or even witness incivility at work (bullying, disrespect, rudeness) cut back on effort, make more mistakes and sometimes leave the company altogether. Trust is a choice, a leap of faith that lets people accept risk willingly.

Culture 98

Culture Companies Behavior Trust 98

CLO Magazine

OCTOBER 20, 2021

Whenever someone tries to influence the behavior of another person, they are engaging in leadership. When I spoke with Tichy and reviewed his research , it was clear to me that sharing this leadership point of view could be a valuable tool for leaders who wish to develop trusting relationships with people around them.

Leadership 84

Leadership Communication Create Trust 84

CLO Magazine

JUNE 13, 2023

This confusion can push well-intentioned managers off balance and keep them from even trying on new behaviors, let alone engaging in the reflection and trial and error required to build competence. Leader: In our research on Leadership Capacity , we found a distinction between strategic and operational leadership.

Mentoring 83

Mentoring Coaching Management Help 83

CLO Magazine

JULY 7, 2023

Research indicates people forget about 70 percent of new information within 24 hours. She is eager to use this tool because this employee has lost the respect and trust of their coworkers, and she values his expertise. First, pair leadership development with coaching reinforces the leadership development training.

Coaching 84

Coaching Leadership Develop Case Study 84

CLO Magazine

OCTOBER 22, 2021

We deepen our knowledge and relationships at work through trust-building moments, putting context around our experiences and connecting with colleagues about a variety of issues inside and outside of work. Workplace analyst Josh Bersin reports that the most trusted institutions nowadays are our employers. At other times, it divides.

Trust 89

Trust Issue Metrics Director 89

CLO Magazine

SEPTEMBER 27, 2023

Empathic leadership improves organizational culture While leadership focuses on the behaviors required to guide others, empathy is the ability to understand others in a way that guides your leadership behavior. For example, they can share research on the benefits of empathy or debrief the peer coaches’ learning experience.

Coaching 101

Coaching Leadership Guidelines Culture 101

CLO Magazine

MARCH 2, 2020

The organization decided to end e-learning because it was not really impacting employee behavior or readiness. The learner needs to build trust in the new approach. The researcher in me loves the idea of doing an A/B test around the choice to delete. The learning leader had the courage to hit the “end” button.

Change 90

Change CLO Leadership Agile 90

CLO Magazine

DECEMBER 2, 2019

Research conducted by Training magazine and The Ken Blanchard Cos. Research during the past 70 years has consistently demonstrated that teams, like individuals, go through predictable stages of development as they grow. Clarify behavioral norms from the outset. So how are all these teams doing? If not, establish those first.

Diversity Training 64

Diversity Training Trust Performance Support Teams 64

CLO Magazine

NOVEMBER 13, 2020

During these unprecedented times we have borne witness to both ends of the behavioral spectrum and everything in between, including hoarding household supplies such as toilet paper, debates over the merits of mask-wearing and sharp increases in pet adoption as one of the more positive consequences.

Personal 92

Personal Personalization Virtual World Score 92

CLO Magazine

JULY 6, 2021

At the same time, we were looking to drive behavioral shifts with a tool that would promote a digital lifelong learner mindset. The importance of building trust, having one-on-one conversations and just doing the work of bringing leaders along on the journey cannot be overstated. Don’t leave any stone unturned. Find the money.

Lesson 89

Lesson Learning Technologies Technology RFP 89

CLO Magazine

DECEMBER 2, 2020

Equally vivid are memories of teams where communication did not flow, trust between team members was low, clarity was lacking, people held back in sharing ideas and opinions, and the teams therefore struggled to meet expected deliverables and deadlines. Once small behaviors or habits begin to accumulate, they build on each other.

Performance Support 116

Performance Support Performance Agile Diversity Training 116

CLO Magazine

SEPTEMBER 5, 2018

Problem employees disrupt team innovation, erode trust and derail group output, with each problem person costing organizations up to $8,000 per day. Our research shows that of key leadership competencies, “confronting problem employees” remains one of the biggest growth needs for most leaders. Understanding the Problem.

Problem 75

Problem Management Behavior Reputation 75

CLO Magazine

DECEMBER 3, 2018

It has been studied and researched resulting in evidence that strongly suggests organizations with emotionally intelligent leaders produce a higher return on investment and profitability. Showing vulnerability and compassion is a sign of strength and creates an environment of trust.

Leadership 89

Leadership Metrics Trust Performance Support 89

CLO Magazine

APRIL 8, 2020

Leaders typically address their teams with the goals of either reaffirming behaviors or effecting behavior changes. This can be difficult on an average day considering people are typically more motivated to support their own ideas, beliefs and behaviors than they are to listen to business leaders explain why they should change.

Behavior 113

Behavior Communication CLO Leadership 113

CLO Magazine

APRIL 11, 2013

Warren Buffett once said, “Pick out associates whose behavior is better than yours and you’ll drift in that direction.” What the Greek philosopher argued is the basis for Buffett’s statement — people learn to behave morally not just by knowing something but by imitating their superiors’ behaviors.

Behavior 44

Behavior Leadership Case Study Maslow 44

CLO Magazine

JUNE 19, 2020

Although the common vernacular may use the words “manager” and “leader” interchangeably, there is often a distinction between the skills and displayed behaviors of the two. A leader is responsible for setting direction, innovating, inspiring trust and challenging the status quo. In his article “What Leaders Really Do,” John P.

Develop 108

Develop Leadership Behavior Environment 108

The Performance Improvement Blog

MARCH 1, 2016

Through research conducted over the past decade across a wide range of industries, we have drawn this conclusion: Biases cause people to focus too much on success, take action too quickly, try too hard to fit in, and depend too much on experts. They write: Why do companies struggle to become or remain “learning organizations”?

Organization 100

Organization Compliance Training Organizational Learning Learning 100

CLO Magazine

MAY 21, 2020

According to research conducted in 2017 by PwC, global GDP could be up to 14 percent higher in 2030 as a result of AI — the equivalent of an additional $15.7 That’s bad news given that some research (but not all, it should be noted) suggests older workers can be more resistant to change. Lessons for Leaders. It’s not easy.

Change 95

Change Management Digital Leadership 95

CLO Magazine

MARCH 10, 2020

That was the business case we were looking to confirm when researchers from The Ken Blanchard Cos. Soft measures are defined as employee perceptions of fairness, justice and trust. Soft measures include perceptions of public trust, employee commitment and the intent for employees to stay with the organization.

Leadership 102

Leadership Develop Performance Support Trust 102

Degreed

MARCH 10, 2022

For a performance enablement strategy to really fly high, managers need to play a pivotal role, according to Degreed CLO Kelly Palmer. A growing body of research suggests hiring external candidates — versus internal hiring, experiential learning, or upskilling — requires more compensation , takes longer and carries more risk.

Performance Support 52

Performance Support Performance Management Help 52

CLO Magazine

SEPTEMBER 5, 2018

For years, “soft” sciences such as psychology have assessed human relationship behavior. And we can leverage that insight to build trusted business relationships, both internally and externally. Because the brain is wired to be social, it seeks social cues — the real-time behaviors that display connection.

Brain 76

Brain Cognitive Social Networks Trust 76

CLO Magazine

AUGUST 21, 2020

When doing research for her own book, “That’s BS: How Bias Synapse Disrupts Inclusive Cultures and the Power to Attract Diverse Markets,” Grant came across American neurologist Joseph LeDoux’s book, “The Synaptic Self,” in which he explains that he believes people live their lives within the synapse of their brains. “And

Diversity Training 98

Diversity Training Harassment Training Compliance Training Brain 98

CLO Magazine

NOVEMBER 29, 2018

In fact, research consistently shows that mentoring provides pivotal developmental relationships that function as the backbone for organizational improvement. We know through empirical and anecdotal research that women do not receive the same level of feedback as their male colleagues. Mentors are especially important for women.

Mentoring 77

Mentoring Diversity Training Leadership CLO 77

CLO Magazine

MAY 24, 2017

It’s time to take the CLO role to a higher level, not just on the organization chart, but in terms of influence and organizational accomplishment. Chief Learning Officer ’s “2015 CLO Measurement and Metrics Survey” indicated that 36 percent of CLOs are using business impact to show the value of learning to the broader enterprise.

CLO 63

CLO Culture Global Metrics 63

CLO Magazine

AUGUST 3, 2020

In the new normal, in which Gartner research estimates that 48 percent of employees will likely work remotely at least part of the time, compared with 30 percent pre-pandemic, new skills, such as digital dexterity and digital collaboration, will be required. Step 2: Personalize outreach messaging to convey trust, empathy and inclusion.

Diversity Training 114

Diversity Training Harassment Training Coaching Culture 114

CLO Magazine

JULY 6, 2018

What’s much more difficult to understand and to do is to actually change — to change perspective, our approach, our mind or our behavior. Tim Rahschulte is former CLO of Evanta, current CEO at the Professional Development Academy and professor of business at George Fox University. Rely instead on your ability to learn.

Score 65

Score Trust Liability Integrate 65

Maestro

AUGUST 3, 2023

We’re in the business of behavioral change, so every learning experience we create is thoroughly researched, piloted or tested, and custom-made to address each unique problem. Together, they make something that creates lasting behavioral change. We even put out a weekly newsletter on the latest learning insights and research.

FAQ 52

FAQ Engineering Budget Blended Learning 52

CLO Magazine

NOVEMBER 22, 2021

By steering clear of “hot-button” issues and focusing instead on abstract categories like belonging, trust and fairness, organizational justice can provide a more accurate and unbiased picture of company culture. How organizational justice can help dismantle diversity theater. Is your organization ready for the challenge?

Program 110

Program Effectiveness Diversity Training Social Media 110

CLO Magazine

MARCH 30, 2020

Training to mitigate bias must be driven from executive leadership who will model the behavioral and procedural changes needed. This topic requires interpersonal interaction, trust and the opportunity for people to meet in a safe environment. While it may seem cost effective, there will be little measurable change in behavior.

Diversity Training 83

Diversity Training Case Study Metrics Micro-Learning 83

CLO Magazine

AUGUST 10, 2021

This has been a strategic endeavor from the start as it develops trust and builds a solid leadership framework right at the top. The LPI is a robust instrument that captures observable behaviors. The post Case Study: Designing HIPO Programs That Work appeared first on Chief Learning Officer - CLO Media.

Case Study 99

Case Study Study Program Design 99

CLO Magazine

JULY 6, 2016

Details from “Action Learning and Leadership Development,” a research study on how action learning develops leaders were published in April. Trust is important within an action learning team. These teams naturally develop trust in a short period of time. Editor’s note: The author is one of the authors of the study.]

Alternatives 60

Alternatives Leadership Bea Develop 60

CLO Magazine

SEPTEMBER 2, 2021

With a trusted guide, these learning experiences can be transformational. And global teams have long relied on technology to successfully build trusted relationships. Research reveals there’s little evidence to support that requiring people to work together in an office leads to more innovation and creativity.

Diversity Training 95

Diversity Training Remote Learning Camera Virtual World 95

CLO Magazine

AUGUST 17, 2017

One of the biggest findings of the study was, contrary to the negativity, leadership development really does work: 82 percent of managers, peers and direct reports of people trained cited higher frequency of observed positive leadership behaviors among leaders after they had completed development courses. But, it needn’t be that way.

Leadership 85

Leadership DDI Business Metrics 85