eFront

DECEMBER 17, 2013

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan.

Customer Service 98

Customer Service Services Custom Training 98

eloomi

FEBRUARY 27, 2023

Upskilling and reskilling refer to improving your skills and filling in the skills gaps , whether in professional or personal career development. In this article, we will discuss the benefits of upskilling and reskilling your employees and how to implement the same within your business model. What is upskilling and reskilling?

Business 52

Business Compliance Training Blended Learning Customer Service 52

Hurix Digital

APRIL 3, 2024

LLMs are still relatively new in the field of AI, but they show immense potential in Learning & Development in both education and corporate settings. So, let’s dive deeper into what LLMs are and how they benefit companies today. At the core, an LLM runs on an algorithm trained on vast amounts of text-based data.

Metrics 40

Metrics Resources Compliance Training Diversity Training 40

eLearningMind

JANUARY 13, 2024

Most organizations want to tout themselves as companies that support their employees on their quest to become even better, but in reality, some do a much better job than others. With baby boomers retiring at a staggering rate, the responsibility of effective leadership falls on Gen Xers and millennials.

Leadership 100

Leadership Organization Effectiveness Blended Learning 100

TalentLMS

JULY 10, 2023

Chatbots that act as customer service representatives. Processes become automated With human-robot collaboration, workflows can be optimized. AI tools assist businesses in streamlining any processes and systems as they offer insights into operations and areas for improvement. Apps that track packages.

Collaboration 98

Collaboration Blended Learning Scanning Blended 98

KnowledgeAnywhere

APRIL 15, 2024

The effectiveness of your training program is paramount. But how do you measure success and ensure your efforts are hitting the mark? With a strategic approach to utilizing LMS tracking features, you can transform data into actionable insights, tailoring your training programs for maximum impact. Set up a SMART goal.

Track 52

Track LMS Compliance Training Expert 52

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? How does the capability drive desired business outcomes?

Performance Support 52

Performance Support Services Support Custom 52

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? How does the capability drive desired business outcomes?

Performance Support 52

Performance Support Services Support Custom 52

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons why you should bring mobile learning into the fold to improve employee productivity and online training ROI. 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore.

Compliance Training 64

Compliance Training Customer Service Mobile Learning Services 64

Paradiso Solutions

JANUARY 29, 2024

In today’s digital age, Learning Management Systems (LMS) play a critical role in reshaping educational and professional training approaches. In an era where product marketing reigns supreme and user satisfaction is synonymous with success, a well-integrated LMS is not just a preference but a necessity.

LMS 52

LMS Integrate Authoring Tools Diversity Training 52

Webanywhere

AUGUST 23, 2023

In the world of Learning and Development (L&D), a diverse range of roles plays a pivotal role in shaping the growth and transformation of organizations. Enter the realm of Corporate Learning Job Roles – a fascinating tapestry of positions that work synergistically to craft enriching learning experiences for employees.

Corporate Learning 52

Corporate Learning Roles Job Diversity Training 52

TalentLMS

DECEMBER 28, 2022

Few companies would debate the importance of training in the workplace today. However, when they hear the term “employee training,” many people picture new employee onboarding or specific skills training on a new tool or process. Making a case for the importance of training. Luckily, that’s not hard.

Compliance Training 98

Compliance Training Program Training Train 98

Appsembler

FEBRUARY 9, 2024

The ability to effectively convey the intricacies of your products or services is not just an advantage but a necessity. Many businesses recognize the need for a robust product knowledge training program but often find themselves at a crossroads, trying to figure out how to develop and implement such a strategy effectively.

Knowledge 52

Knowledge Productivity Product Program 52

TalentLMS

MAY 5, 2023

But instead, you’re locked in a fraught one-to-one with your Sales/Marketing/Support/Customer Service lead. When you launched the company a few years ago, having one person cover all of these roles made sense. And, trying to run the company, while also firefighting day-to-day operations, so are yours. And for you.

Diversity Training 52

Diversity Training Compliance Training Policies Specialist 52

learnWorlds

DECEMBER 20, 2023

In today’s dynamic and inclusive business landscape, women make significant strides in entrepreneurship , contributing to economic growth and innovation. According to American Express, women-owned businesses make up 30 percent of all businesses in the US and are already generating about $1.5 trillion in revenue.

Ideas 52

Ideas Business Portfolio Internationalization 52

Inquisiq

FEBRUARY 27, 2023

In this post we explore the important role PEOPLE play in getting you to the analytics and reporting you need in HR. Building a data driven HR capability is no different. There are, therefore, a number of roles which are critical for developing a data driven HR capability.

Analytics 40

Analytics Performance Support Leadership Apple 40

Hurix Digital

APRIL 3, 2024

Despite the fast pace of time, businesses emphasize the importance of insurance in safeguarding individuals and families, ensuring they can access medical support and live happily regardless of challenges. As technology advances, customers’ expectations also change, shaping how insurance services are delivered.

Program 40

Program Compliance Training Training Train 40

learnWorlds

JULY 17, 2023

L&D professionals have found themselves in the middle of an unrelenting, continuous battle: to equip employees with the skills they need, as the dynamic roles that dominate the workplace command. As the standards in employee learning & development continue to rise, so do (thankfully!) technology and AI.

Diversity Training 52

Diversity Training Compliance Training Simulations Games 52

eFront

MAY 6, 2021

Using tech to optimize the way they work and connect with employees and clients is something most companies have been doing ever since the internet was invented. You have to find solutions to problems your company didn’t have before — or doesn’t even have yet. Digital transformation is not a new concept.

Digital 98

Digital Agile Corporate eLearning Leadership 98

ej4 eLearning

OCTOBER 16, 2017

Thinkzoom users and admins will now be able to offer and assign videos specifically about those competencies, which will make development around those competencies a piece of cake, with much less guesswork. “ That’s our tagline: “People Grow Business. In fact, this is a feature that many of our current clients have been requesting.

Management 103

Management Customer Service Brandon Hall Examples 103

TalentLMS

DECEMBER 27, 2021

But it can prove a challenge when it comes to training. To keep pace and remain relevant, your digital marketing skills training program needs to be one step ahead. To help you design a future-focused training program that reflects the richness and variety of the role, we’ve pinpointed 8 key skills you should include.

Market 98

Market Digital Teams Skills 98

WhatFix

AUGUST 3, 2023

Back to Blog Employee Training & Development What Is Learning Agility? How to Improve It (2023) Published: August 3, 2023 Updated: August 3, 2023 Levi Olmstead L&D strategies require detailed planning, implementation, and analysis – as well as investments in L&D tools to support training initiatives.

Agile 52

Agile Diversity Training Authoring Tools Adoption 52

CLO Magazine

AUGUST 2, 2021

Of the many lessons learned from the unprecedented change, challenges and disruption in the past year and a half, perhaps the most striking is the importance of a robust learning and development strategy that is well-aligned with business needs, especially when those needs change rapidly. On the bottom line.

Metrics 84

Metrics Blended Learning Global Phillips 84

TalentLMS

OCTOBER 27, 2023

In extreme cases, they may be non-compliant with the business rules or policies, negative, and disruptive. If a B2B salesperson is underperforming, their manager may notice their sales tumble or receive a complaint from a prospective customer about delays. In the last several years, the world of work has changed dramatically.

Help 52

Help Strategy Performance Support Issue 52

Harbinger Interactive Learning

MAY 15, 2023

To adapt and excel in this evolving market, L&D leaders, talent management professionals, and HR need to focus on employee experience more than ever. To adapt and excel in this evolving market, L&D leaders, talent management professionals, and HR need to focus on employee experience more than ever. less fatigue.

Harbinger 40

Harbinger Authoring Tools Guide Diversity Training 40

eLearning 24-7

FEBRUARY 26, 2024

Equally, my vibe says that companies and organizations that use Enterprise GPT (GPT-4) may have been unaware because the bug also hit there. The issue, which folks posted about, appeared in the OpenAI Developer’s forum. I doubt they went to the OpenAI Developer’s Forum or jumped over to Reddit. One problem, though.

Association Learning Management System 75

Association Learning Management System LMS Authoring Tools Association LMS 75

TalentLMS

OCTOBER 4, 2021

A hybrid workplace is good for business. But it can also present new challenges to HR. There’s a learning curve to managing and training a hybrid workforce. But, with the right strategies, you can roll out effective training and provide all your employees with a quality learning experience.

eLearning Strategy 98

eLearning Strategy Strategy Design LMS 98

learnWorlds

OCTOBER 18, 2022

From as early as the recruitment phase, companies prioritize soft skills in new hires and often dig deep into a candidate’s resume to find those key competencies that are essential to the workplace. To help your employees improve their jobs, give them access to soft skills training. The Benefits of Soft Skills Training.

Skills 52

Skills Blended Learning Simulations Authoring Tools 52

KnowledgeCity

APRIL 22, 2022

Employee training, when done effectively, can be perceived as an attractive fringe benefit of working at your organization. By offering staff personal development plans and clear-cut career paths, employees feel valued and supported. Five Reasons Why Training Fails.

Compliance Training 52

Compliance Training Diversity Training Training Train 52

Appsembler

OCTOBER 29, 2023

10 Top LMS for training employees to empower your employees with the knowledge to do their job. Organizing that knowledge, making it accessible and engaging, and tracking progress are challenges that, if left unsolved, will leave your employees ill-trained.

LMS 59

LMS Learning Management System Compliance Training Authoring Tools 59

Continu

MAY 14, 2020

This statement rings true in today’s business world using organizational development. There are several versions of organizational development. In simple terms, it’s taking the available resources to make the company function the most streamlined and productive it can be. Benefits of organizational development.

Develop 59

Develop Case Study Analysis Consulting 59

Learning Pool

JANUARY 16, 2024

But a business’s success is ultimately built on its people’s success. It describes both the training of employees to perform their work and the organization’s ability to gather and disseminate information and knowledge. Traditional corporate learning has been the responsibility of L&D or training departments and HR.

Corporate Learning 52

Corporate Learning Compliance Training Diversity Training Performance Support 52

Learning Pool

JANUARY 16, 2024

But a business’s success is ultimately built on its people’s success. It describes both the training of employees to perform their work and the organization’s ability to gather and disseminate information and knowledge. Traditional corporate learning has been the responsibility of L&D or training departments and HR.

Corporate Learning 52

Corporate Learning Compliance Training Diversity Training Performance Support 52

Everwise

MAY 24, 2017

The business operating environment has transformed over the past decade with the development of technology. While the amount of time, risk and financial investment in new products used to be relatively large, businesses can now leverage real-time consumer data to constantly evolve existing products and test out entirely new ones.

Solution 86

Solution Design Examples Instant Messaging 86

Continu

JULY 2, 2020

Is it right for your company? The term was coined by former Google HR director, Laszlo Bock who later wrote a book about it called Work Rules! It involves any action needed to make an employee successful at work from onboarding until they leave the company. Like every department within a company, HR serves a purpose.

Culture 52

Culture Metrics Diversity Training Agile 52

ProProfs

MAY 4, 2023

Is your company also facing the woes of employee disengagement? But before we learn about this uniquely powerful employee engagement strategy , let’s understand what employee engagement is and why it’s super-important for business growth. For example, they may deliberately provide poor customer service to hurt the company’s revenue.

Diversity Training 52

Diversity Training Compliance Training Quiz Online 52

Ed App

APRIL 13, 2022

Communication Skills Courses. Communication Skills Courses provide the skills required for you to effectively receive and communicate information. 5S Training Courses. 5S Training Courses. We’ve put together 10 5S training courses that you can use to ensure organization and efficiency at work.

Sexual Harassment Training 40

Sexual Harassment Training HIPAA Training Harassment Training Diversity Training 40