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How Customer Service Training Can Lead to Increased Customer Satisfaction?

Hurix Digital

Whether your business is a progressive small-scale start-up or a fully-fledged developed enterprise, all businesses’ basic foundation is laid down on customer satisfaction. Although delivering well-defined & top-notch quality products and services is a basic establishment for business.

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The Role of Artificial Intelligence in RPA: Cognitive Automation

Hurix Digital

Tackling Complex Data Lack of Cognitive Abilities Challenges Adopting Dynamic Processes RPA and Machine Learning = Cognitive Automation What are the Business Benefits of Cognitive Automation? Lack of Cognitive Abilities A significant disadvantage of RPA is its inability to make independent decisions.

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7 Top Skill-Building Activities That Are Ideal For Customer Service Online Training

TalentLMS

In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations. Customer Persona Stories.

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Revolutionizing Efficiency: The Impact of AI-Powered Workflow Automation on Business Processes

Hurix Digital

AI-powered workflow automation is the application of artificial intelligence (AI) technologies, such as machine learning, natural language processing, computer vision, and cognitive automation, to enhance or replace human involvement in workflow automation. trillion to the global economy by 2030, more than China and India combined.

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4 Learning Theories Every Online Educator Should Know

LearnDash

Are we products of our experiences or our environments? Behaviorism: Learning is a product of stimulus and reinforcement. Customer service: Managing stress, practicing responses. Much of cognitive learning theory focuses on the mechanics of memory and the mapping of new information to preexisting mental schema.

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The Danger of Doom Scrolling & How Custom e-Learning Solutions Can Help

Thinkdom

As an L&D professional, you know how important it is to keep your employees engaged, motivated, and productive. And more importantly, how does it affect our professional productivity and learning? In this blog, we’ll explore the dangers of doom scrolling and how custom e-learning solutions can help you counter them.

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What Opportunities are there for Instructional Designers  &  Developers?

Adobe Captivate

Knowledge of following theories and models: Situated Cognition Theory. Knowledge of Photoshop, InDesign, Illustrator and other Adobe products. Sociocultural Learning Theory. The ADDIE Model. Merrill’s Principles Of Instruction. Individualized Instruction. Bloom’s Taxonomy Of Learning Objectives. The SAM Model.