Axonify

JANUARY 29, 2016

An Interview with Learning & Performance Consultant JD Dillon on metrics L&D should value to prove learning success in business. JD authors his own Just Curious Learning Blog and speaks regularly at the industry’s top learning conferences. and therefore people often don’t make the effort.

Metrics 100

Metrics Association LMS Association Learning Management System Performance Support 100

Axonify

JANUARY 29, 2016

An Interview with Learning & Performance Consultant JD Dillon on metrics L&D should value to prove learning success in business. JD authors his own Just Curious Learning Blog and speaks regularly at the industry’s top learning conferences. and therefore people often don’t make the effort.

Metrics 100

Metrics Association LMS Association Learning Management System Performance Support 100

Learning Visions

MAY 7, 2014

These are my live blogged notes from a concurrent session (W104) at the ASTD International Conference & Expo, this week in Washington, D.C. James Kirkpatrick, Senior Consultant Kirkpatrick Partners Sometimes we have to do the politically incorrect thing. so you, the training consultant, ask questions to dig deeper.

Evalution 157

Evalution Effectiveness Case Study Kirkpatrick 157

The Training by Nelle Blog | Corporate Training and Consulting

OCTOBER 11, 2021

Communication What do video chats and conference calls have in common? For those who work in a customer-facing capacity (i.e. In other words, being an internal consultant or an intrapreneur. In this post, you will learn the top 5 soft skills your remote workers need, and the best training methods to promote their development.

Skills 52

Skills Virtual World Microphone Micro-Learning 52

Talented Learning

MAY 14, 2020

As an LMS selection consultant with a specialty in association and continuing education learning systems, I get to see all the cool new stuff. Virtual Conferences. With live tradshows on hiatus, it’s important to immediately pivot to virtual conferences and tradeshows. How to manage customers in all digital environment.

Association LMS 98

Association LMS Association Learning Management System Association LMS 98

Kapp Notes

JANUARY 3, 2012

I have consulted and discussed with too many organizations looking for context in learning to know that gamification is important and will make a positive difference. They have a great product and have worked in the conference space and even created some awesome immersive concerts and historical locations.

Predictions 246

Predictions Cognitive Virtual World Gamification 246

Arlo Training & Events Software

AUGUST 15, 2021

One of our consultants will talk to you to understand your unique business needs and the challenges you are facing. From workshops to concerts to conferences to world-renowned film and music festivals, Eventbrite houses events of all shapes and sizes. We think you’ll love Arlo, so we’re happy for you to take it for a spin for free.

Software 98

Software Blended Learning Management Training 98

TalentLMS

MAY 25, 2023

He’s been with us for almost five years and is a great customer service agent. For instance, if an employee works in the sales department as an account manager but would like to gain more experience in consulting, they would shadow a sales consultant. “See John over there? This is job shadowing, in short. Not necessarily.

Job 52

Job Develop Mentoring Coaching 52

Experiencing eLearning

JUNE 13, 2023

Customer service Communicating with teenagers DEI (diversity, equity, and inclusion) Consultative sales New manager training Refining broad topics to a narrow focus Those broad topics might be what stakeholders or clients request in a branching, but your job is to narrow the focus. TechLearn 2023 Conference in New Orleans.

Diversity Training 324

Diversity Training Analysis Photo Behavior 324

Training Industry

JULY 14, 2016

As I wrote in my book Ingaging Leadership, you can learn a great deal from companies in other sectors that are targeting the same customers you are – in other words, competing for the same dollars. How are they marketing, delivering customer service, and more? Evan is also a professional speaker and author.

Culture 40

Culture Organization Write Blog Consulting 40

IT Training Department Blog

SEPTEMBER 14, 2023

A customer service agent would use the CRM very differently than a salesperson might. If you’re looking for someone who can help you master helping employees learn company software, schedule a free consultation. Personalized Learning Experience Every employee uses company systems differently.

Simulations 98

Simulations Software Simulation Software Learning Environment 98

Clive on Learning

APRIL 29, 2011

Rob is Senior Consultant, Organisational Development for Farm Credit, Canada, a government-owned financial institution making loans to farmers across Canada. The company has 1500 employees based in more than 100 offices across the country, with 600 based at the head office and around 1000 customer-facing.

Communities of Practice 77

Communities of Practice SharePoint SAP Mentoring 77

Clive on Learning

OCTOBER 28, 2011

Rob is Senior Consultant, Organisational Development for Farm Credit, Canada, a government-owned financial institution making loans to farmers across Canada. The company has 1500 employees based in more than 100 offices across the country, with 600 based at the head office and around 1000 customer-facing.

Communities of Practice 75

Communities of Practice SharePoint SAP Mentoring 75

TechSmith Camtasia

JULY 19, 2012

World, East Asian, American military, and Medieval European history as well as doing some part-time educational tech consulting for Mott’s Professional Development office. I create screencasts in order to better train our staff, park rangers and park volunteers on our computer systems as well as on customer service skills.

Screencast 91

Screencast TechSmith Jing SnagIt 91

CLO Magazine

MAY 4, 2017

In one example, middle managers might meet twice a year at a leadership conference, are “task saturated” (too much to do), are eager for leadership training, show capability to learn via alternate delivery, and the firm’s LMS might be a few months away from going live. A second workshop could be added, budget permitting. It can shape culture.

Learning Strategy 44

Learning Strategy Enterprise Scanning Strategy 44

Saffron Interactive

MARCH 3, 2018

If you missed last month’s conference, or haven’t had a chance to reflect on what you took away; here’s your chance to hear about the latest elearning trends and hot topics for senior HR and L&D strategic thinkers. Saffron Interactive was on the ground at #LT20, the industry’s foremost annual conference and exhibition in London.

Trends 40

Trends eLearning Strategy eLearning Consultant Corporate eLearning 40

eFront

NOVEMBER 14, 2017

This is why empowered learners are often the first to sign up for additional training, workshops, and conferences. Well, consider the new insights that a Sales Consultant might learn when they need to stand in for an ill Customer Service employee. 4) A Desire to Learn Through Experience. Sound strange?

Quality 65

Quality Learner eLearning Consultant Sales 65

Disprz

SEPTEMBER 21, 2022

On-the-job training is a better choice than spending on conferences, speakers, or shoddy paper manuals that might just sit around collecting dust. For instance, the sales associate who is instructed in customer service receives extensive training for welcoming and interacting with customers in a variety of situations.

Methods 52

Methods Job Skills Training 52

Limestone Learning

MARCH 29, 2021

PT: How to Use Surveys and Assessments to Drive Learning and Coaching In Your Organization During this session, Tim Hagen, Chief Coaching Officer at Progress Coaching, will answer: How customer feedback can help drive your existing training and development (T&D) initiatives. PT: Being Virtual — Going from Good to Great!

Free 103

Free Diversity Training Compliance Training Brandon Hall 103

WBT Systems

AUGUST 15, 2017

Management consultant and business professor Gary Hamel says you need to unleash your organizational imagination. Find new underserved audiences, perhaps the customers of your members, professionals who don’t quite belong in one of your membership categories, employees of member companies, or partners of member companies.

Market 41

Market Program Education Association LMS 41

Ed App

FEBRUARY 2, 2022

With the adaptable training plan provided by this LMS, training consultants have access to a visual calendar of priorities and tasks, as well as track and measure results for each individual through a powerful reporting tool. Employee knowledge is further strengthened with interactive courses and virtual classroom sessions.

Authoring Tools 40

Authoring Tools Platform Virtual Classroom iCohere 40

Plume

DECEMBER 8, 2021

Book your consultation now. I don’t know my password” are the words echoing through the nightmares of many LMS customer service reps. The truth is that customers really don’t want to contact support. I mean, when was the last time you’ve been excited about calling the customer service department of your mobile network?

LMS 52

LMS Website Learning Management System Coaching 52

Association eLearning

DECEMBER 7, 2016

I attended my first conference, Learning 2016, in October. One was about how the conference itself could be improved for next year. The other was about creating an effective learning game to improve employees’ customer service skills in retail stores. I took written notes at the conference.

Masie 20

Masie Conference Learning Objects Learning 20

Rapid eLearning

MAY 15, 2012

iPad-based performance support like this demo to assist customer service agents (view on the iPad). Personally I lean on the side of empowering people and prefer to leave the debates to conference panel discussions. It creates an opportunity for trainers, consultants, freelancers, and anyone else that can fill the gaps.

Rapid eLearning 86

Rapid eLearning Course ASTD Articulate 86

Dashe & Thomson

APRIL 14, 2011

John Medina on his book Brain Rules at the eLearning Guild’s Learning Solutions 2011 conference. First of all, you should know that Dr. Medina is a developmental molecular biologist, research consultant, and Professor of Bioengineering at the University of Washington School of Medicine. Liam McCoy: Thanks for this. Properly d.

Brain 162

Brain Blended Learning Social Learning Social Networks 162

Web Courseworks

OCTOBER 24, 2014

Will your course on over-the-phone customer service training be offered to deaf learners? If you plan to include an audio webinar recording from an annual conference, or an explainer video for a topic, be sure to also provide a written transcript or synched closed-captioning for learners who are deaf or have hearing impairments.

Compliance Training 235

Compliance Training Compliance Web Voiceover 235

Marcia Conner

SEPTEMBER 30, 2013

The bottom three content areas, accounting for 17 percent of the total, are executive development, customer service, and basic skills. L&D teams should build skills in performance consulting, gain expertise in new technologies including social and mobile, and work to cultivate strong learning cultures within their organizations.

Blended Learning 103

Blended Learning ASTD Budget PeopleSoft 103

Limestone Learning

JANUARY 30, 2019

Well, the world of learning and development is loving showing you some love, with a bouquet of free webinars on everything from instructional design to performance consulting , plus tons more. With February comes romance—are you feeling the love? For a small month, there’s a lot packed into it.

Free 57

Free Webcast Adobe Captivate Compliance Training 57

CLO Magazine

JUNE 13, 2013

As Eric Schmidt, then-CEO of Google, said at a 2011 technology conference, humans create as much information every 48 hours as was created between the dawn of civilization and 2003. “For store managers [at Sports Authority], it’s their ability to reinforce customer service standards in their associates,” he said.

Leadership 76

Leadership Develop Metrics Examples 76

STRIVR

SEPTEMBER 20, 2019

Under pressure, they’re discovering new and better ways to train employees, tapping into Virtual Reality (VR) not just for traditional high-risk scenarios like flight simulation, but to teach all kinds of skills that employees use every day on the job, from retail to manufacturing to customer service. You need consulting help.

Simulations 40

Simulations Global Authoring Tools Industry 40

ProProfs

MARCH 14, 2023

Begin With Careful Planning (With the End in Mind) “To conduct an effective skills gap analysis, organizations need to engage in careful planning and consultation with stakeholders.” Take online courses, attend conferences, or find a mentor. We’ll give you a walkthrough of the top seven steps that you can follow.

Analysis 52

Analysis Skills Effectiveness Quiz 52

Continu

JUNE 16, 2020

You may want to even consult an industry expert to get their thoughts. This process also cuts down the need for emails, lengthy conference calls, and confusion as to what comments were recorded. Some of the features include continuous innovation and advancement, and customer service support. Utilize e-learning templates.

Authoring Tools 52

Authoring Tools Blended Learning eLearning Tools Authoring 52

Learning Visions

SEPTEMBER 27, 2007

Janet Clarey was reporting back from the Brandon Hall Innovations in Learning Conference, including experiments with un-workshops when things dont go as you planned. As Janet wrote in the comments to her own post, attendees were saying of the un-conference format that "structure" and "objectives" were needed. 8:06 AM Karl Kapp said.

Blended Learning 100

Blended Learning Authoring Tools Brandon Hall Instructional Design 100

CLO Magazine

MAY 9, 2013

At the annual National Retail Federation conference held in January 2012, gamification was touted as the next form of work-based social media where people interact and socialize around a common bond of knowledge, competitive strategy and fun. Gamification boosts achievement across the board. Gamification emphasizes learning and development.

Gamification 85

Gamification Metrics Player Games 85

Learnnovators

SEPTEMBER 2, 2015

He distills lessons from cognitive science, social networking, business strategy, futures research, and psychology to boost sales, improve customer service, and spark innovation. Jay has keynoted conferences in the U.S., Except to stop paying attention to consultants who tout old-school accounting as relevant in today’s world.)

Blended Learning 113

Blended Learning Social Networks Internet Informal Learning 113

WBT Systems

APRIL 25, 2017

In the past, they achieved this in part by selling continuing education content to members, either directly or indirectly through conferences and forums. Success depends on the ability to create value for their brand. It’s different now. John Leh is CEO and Lead Analyst at Talented Learning, LLC.

Association Learning Management System 67

Association Learning Management System Association LMS Association Digital 67

Tony Karrer

MARCH 3, 2008

As such, I'm trying to: Report and discuss the results of an introductory survey that I conduct (thanks to the suggestion via Conference Breakout Sessions ). I'm writing this post for both attendees of the session to have some notes and for people who were not at the session to hopefully get value from the discussion that happened there.

Wiki 105

Wiki Web Social Networks Authoring Tools 105