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10 Customer Service Solutions

Ed App

The type of service provided to customers can make the difference between whether a brand or organization succeeds or fails. The best customer service solutions train your employees to offer superstar services and allow you to measure their performances so you can do adjustments along the way.

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Will AI Disrupt L&D Teams?

Infopro Learning

AI-powered digital trainers can be used to deliver a wide range of training content, including onboarding and new hire training, product knowledge training, compliance training, sales and customer service training, leadership and management training, and soft skills training. This innovation is reshaping L&D approaches.

Teams 221
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Outsourcing Custom E-Learning Development To Maximize ROI

Cognigix

To maintain excellence in customer service and a competitive edge in the current business environment, organizations need to continuously train their workforce. E-learning vendors have former knowledge, experience and expertise to scale up production.

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3 Kinds of Certification Courses (Which Kind Is Yours?)

LearnDash

But it is a more portable form of professional development for your learners, unlike organization- or product-based certification. Their initial training program not only covers drink preparation, but also introduced new hires to the history of Starbucks, their company values, and details about their production and harvesting methods.

Course 298
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Cultivate a Culture of Customer Service

CLO Magazine

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. As a result, they started from scratch to devise a new customer service management training program for the entire western region that would be measured by a simple metric: a Net Promoter Score.

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Interview with an Inside Sales Specialist

TechSmith Camtasia

I visited the Sales building recently and stopped by to interview Inside Sales Specialist, Kelsey Ambrosier, about a few sales related subjects that you might find of interest. Inside Sales Specialist. In Inside Sales we spend the majority of our day assisting customers on the phone, via email, or online chat.

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How eLearning Content Development Companies are Revolutionizing Education

Dynamic Pixel

With their innovative products and services, they are making it possible for more people to access quality education from anywhere in the world. Benefits of eLearning Content Development Services As the world progresses, so does the manner in which we learn. This will give you a good idea of their style and quality level.