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Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Product adoption rates?

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Cultivate a Culture of Customer Service

CLO Magazine

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. Quinn contacted Linkage, a global leadership development firm, to help the western region’s customer-facing employees become better strategic thinkers.

Interview with an Inside Sales Specialist

TechSmith Camtasia

Roving reporter Renee Badra here, at your service! I visited the Sales building recently and stopped by to interview Inside Sales Specialist, Kelsey Ambrosier, about a few sales related subjects that you might find of interest. Inside Sales Specialist. Need a custom price quote?

Serious Games for Customer Success

Enable Education

Ever thought of including online games as a part of your customer education materials? However, as many product and services companies are finding, games are not only a useful tool in training internally, but are also an effective way to reach consumers. Generally speaking, treating customers as learners can build a large amount of trust, and can also maximize their usage of your products, and encourage repeat business. Does your customer training need a revamp?

Why our Customers Love Customer Success


Customer success is a relatively new trend in the software industry. But we’ve had a customer success team since Carrie Weitzel, our amazing head of customer success, joined LearnUpon in 2015. Most LMS vendors haven’t invested in customer success.

GETOGETHER 2017: Celebrating Customer Success!

Growth Engineering

It was Growth Engineering’s annual customer conference, The GETOGETHER 2017. Our awesome customers flew in from around the world, and truly wowed us and each other at this year’s GETOGETHER. The event celebrates everything our customers have achieved over the past year.

Case Study: Greenlight Planet & EduMe - Driving salesforce productivity & engagement


With over 27 million customers in 60+ countries, it’s a truly global enterprise. Greenlight Planet’s sales agents provide a direct link to its customers. Hear directly from Janet Kwamboka - Content Specialist for Africa at Greenlight Planet - for some great advice on how to do this.

Live Camtasia Training with the Customer Success Team

TechSmith Camtasia

We’ve heard from many of our customers that while they love our free tutorials , they’re interested in additional opportunities to learn about our products and engage with TechSmith experts at a deeper level.

Extended Enterprise Learning: Can You Get There From Here?

Talented Learning

Are you an HR or L&D professional trying to figure out how to expand your training programs to customers, channel partners or others outside of your organization’s walls? ” As a specialist in extended enterprise learning technologies, I get it.

The augmented world of work: Chatbots and voice in digital learning

Brightwave Group

For desk based customer support teams and knowledge workers, these tools provide at-the-fingertips resourcing. With these changes come far-reaching questions around how customer experience (CX) is impacted and how business models will need to shift to accommodate these new requirements.

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4 Corporate LMS Flavors: Which Do You Choose?

Talented Learning

Some vendors have full system-integrator type professional service teams, while many others are based on a self-service implementation model. Customer and Prospect LMS – Solutions designed around ecommerce and integration with CRM solutions.

The ultimate authoring tool buyer’s guide


Each tool provider will also have their own way of working with customers and offer differing levels and types of support. Here’s six elements to consider: S ize – the size, location and available time of your production team. Are like minded customers using the tool?

How Maptek Successfully Leverages Salesforce with their LMS


They wanted an LMS that could integrate easily with their Salesforce CRM to help track client progress and provide custom reports from customer training data. They were also impressed with how engaged and responsive the Sales and Customer Support teams were during their trial period.

How Employers Can Make Every Employee a Top Performer

Your Training Edge

They will feel boxed in with repetitive tasks like a machine along a production line. Author Bio: Ron Cullimore | Head Of Client Services. Ron Cullimore is a deeply experienced customer service and recruitment professional. Build relationships on trust.

Employee Management Skills Every Leader Should Know

Your Training Edge

It’s an interaction that doesn’t only enhance productivity and worker satisfaction, but also it establishes an example too. Qualities that emanate professionalism would include giving remarkable customer service with an expert mindset and determining diplomatic services to workplace issues.

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SkyPrep, Bridge and Litmos LMS Top User-Friendly LMS List

CLO Magazine

The easier a system is to use, the more likely it is that employees and/or students will want to use it, said Capterra Director of Product Research Kaitie Connolly. Providers were measured by a combination of usability, customer service and customer reviews.

Kirkpatrick’s Model: How to Calculate eLearning ROI


Beyond this, customer training helps to ensure your customers understand your product or service increasing retention, while partner training scales your growth and protects your brand. Generally, this is measured through a gain in productivity.

Chief Learning Officer Announces 2018 Learning In Practice Award Finalists

CLO Magazine

Customs and Border Protection. Nancy Robert, Executive Vice President, Chief Product and Marketing Officer, American Nurses Association. Division 1: Alanna Corrigan, Senior Director, Customer Service Training Design & Transformation, Air Canada.

Meet the TechSmith German Sales Team

TechSmith Camtasia

We also have a German website and translate our products into the German language. Daniela joined the TechSmith Inside Sales team in November 2008 with a focus on German-speaking customers. What customer questions do you answer most often? Did you know?

Top 4 ways to drive learning in the new world of Retail


Phone and chat etiquette can't sufficiently be taught in the same course as face-to-face service excellence. Second, engaged employees deliver better customer service. One sure area of overlap is in brand training, and product and company messaging.

Elearning course software: 6 things to consider


Ability to create custom layouts, navigation devices, interactions, templates. But according to Towards Maturity , only 16% of organizations are using capabilities such as learning analytics to improve the services they deliver. Support and services.

Why adaptive learning is a ‘must’ in your corporate learning strategy


The company has decided to allow customers to tailor their own offers. Employees, especially those in the retail and customer service departments are not really happy about this and feel like every such contract is an experiment in its own right.

We're pleased to announce another record year for us!

Unicorn Training

12 months earlier – for the financial year 2016-17, a period in which new strategic partnerships with specialist content developers MicroLearn and Video Arts were secured and we also opened our new Brighton officeAn award-winning yearWe have remained free from the short-term demands of the City or private equity investors which has been an important factor in our sustained growth, enabling us to plan long term and reinvest profits in product improvement and services to meet our customer needs.

IoT/ Internet of Things and Its Application


Devices other than standard products, such as smartphones and computers, when connected to the internet comprise the internet of things(IoT). This can support this/her self-confidence to yield better productivity. Improve customer service and experience.

5 Major Players in Distance Learning


Be it a traditional LMS offering, new software-as-a-service tools or the newer MOOC platforms , the list seems to grow larger every day. In the realm of e-learning , private companies and institutions are slowly expanding to provide services for this new trend.

Free L&D webinars for April 2019

Limestone Learning

If you’re looking for a quick way to plug into some new productivity ideas, check out these free webinars for April. Wednesday, April 3, 2019, 10AM – 11AM PT: Using Learning to Improve Customer Experience Improving the customer experience is the number one business priority. Companies often underestimate the full impact learning can have on customer experience. Join this session for more information about the Adobe Captivate Specialist certificate program.

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Certification Design Frameworks

Training Industry

Role certification – for example a Certified Customer Service Representative or Certified Project Management Professional Career Path Progression – for example: Accountant Level I, Accountant Level II, Accountant Level III Product, technology area, or service.

Is Your Vendor Qualified to Convert ILT Material to E-learning?

CommLab India

Some companies may be experienced in developing e-learning for educational purposes and plan to expand their services to corporate organizations. So, consider an e-learning vendor who not only develops online learning courses, but also provides Learning Management System (LMS) services.

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TechSmithies Go Google+

TechSmith Camtasia

If you need help with a product, head over to Get Satisfaction to give us feedback or look at Support. Customer Engagement. + + Matt Pierce (Customer Engagement Manager). + + Daniel Foster (New Media Specialist). + Product Management. +

Free L&D webinars for June 2019

Limestone Learning

Why not check out a free webinar or two and find some new work hacks to make your summer productive and fun? Knowing what the modern learner, your customer, wants is important. “ Green lawn at a public park in Zakariah, June 2015 ” by David Bena is licensed under CC BY-SA 3.0.

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5 Key Ways to Improve Your Online Franchise Training


From talking to our customers and researching what the best do, we’ve identified 5 elements that successful companies incorporate to improve their online training franchise programs. Time is money in working life, so the more productive, fast and efficient the training process is, the better.

5 Key Ways to Improve Your Franchise Training


From talking to our customers and researching what the best do, we’ve identified 5 elements that successful companies incorporate to improve their franchise training programs. The ultimate goal is that all franchisees offer homogeneous and consistent experiences to customers.

What Makes A Great Brand Experience? Consistency At Every Touchpoint

All Roads

Today, customers have come to expect access to an organization, its people, and information virtually 24/7. Every interaction your customers or prospects have with your company – online or offline, at 2:00 pm or 2:00 am – is an opportunity to build (or break) engagement. Higher customer engagement equals happier, more loyal, customers who may turn into full blown brand ambassadors. Have you focused on all of your possible customer touchpoints?

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Top Learning Systems Trends – A 2019 Extended Enterprise Market Guide

Talented Learning

Every day, we interview vendors to understand their product strategy, features and roadmap. That’s because each category involves distinctive use cases, technical requirements, professional services and licensing models. How to Reduce Time-to-Value with Modern Customer Training.

Double Your eLearning Return on Investment

eLearning Architect

Treat eLearning as a business One of the most useful tips I was given as I began implementing my first eLearning solution into a corporate environment was to ‘treat eLearning as a business and treat your learners like customers’. Increase sales of a particular product?