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Customer Service Training Software: Why Every Company Needs It

ProProfs

“The best advertising is done by satisfied customers.” – Philip Kotler, marketing consultant. Seventy percent of customers’ buying experiences is influenced by how they feel they are being treated. Ruby Newell-Legner, c ustomer satisfaction specialist ). Customer Success.

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Are you thinking about starting a customer education program? Perhaps you want to support broader customer success or marketing strategies. These are all valid reasons to offer standardized customer education.

Cultivate a Culture of Customer Service

CLO Magazine

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. But when the western region’s workforce grew from 12,000 to 16,000 employees in two years, a comprehensive business review revealed customer satisfaction issues such as inconsistent service, late product delivery and client relationship concerns.

Interview with an Inside Sales Specialist

TechSmith Camtasia

Roving reporter Renee Badra here, at your service! I visited the Sales building recently and stopped by to interview Inside Sales Specialist, Kelsey Ambrosier, about a few sales related subjects that you might find of interest. Inside Sales Specialist. In Inside Sales we spend the majority of our day assisting customers on the phone, via email, or online chat. We try to do our best to deliver speedy and accurate responses to our customers! Kelsey Ambrosier.

Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. This is especially true for software-as-a-service (SaaS) companies, where each new customer adds revenue that can help your business grow. Truth is, most of these new users will take one first look at your product. Product Education.

4 Things Sales Enablement Specialists Should Prioritize in 2020

Zunos

The definition of sales enablement has expanded to include the full spectrum of procedures in place to drive new deals and keep existing clients coming back — from continuous learning and communications to a hyper-focus on customer-centricity. . As sales enablement evolves, sales enablement specialists must develop their strategies to keep pace with change. With that in mind, here are four resolutions for sales enablement specialists to focus on in 2020. .

Serious Games for Customer Success

Enable Education

Ever thought of including online games as a part of your customer education materials? However, as many product and services companies are finding, games are not only a useful tool in training internally, but are also an effective way to reach consumers. Generally speaking, treating customers as learners can build a large amount of trust, and can also maximize their usage of your products, and encourage repeat business. Does your customer training need a revamp?

Introducing the TechSmith Social Media Team

TechSmith Camtasia

I am the Online Community Specialist at TechSmith. I serve as a TechSmith champion to maintain, grow, and work with a variety of communities who are engaged with TechSmith products and services online. I would trade jobs with one of our Evangelists because I would love to travel more and interact/meet face to face with our customers. I help TechSmith scale up to get more employees involved, with better tools and processes, to delight and learn from more customers.

GETOGETHER 2017: Celebrating Customer Success!

Growth Engineering

It was Growth Engineering’s annual customer conference, The GETOGETHER 2017. Our awesome customers flew in from around the world, and truly wowed us and each other at this year’s GETOGETHER. The event celebrates everything our customers have achieved over the past year. For our customers the GETOGETHER was also an opportunity to meet each other, share ideas and see how others use Growth Engineering’s products, such as the Academy LMS.

The Voice of The Customer: Introducing gomo Customer Success Manager, Simon Waldram

gomo learning

gomo Customer Success Manager, Simon Waldram, acts as your advocate within our team. A 2019 LinkedIn survey named Customer Success Manager as the second “most promising” sales job for the year. That so many businesses are creating the role is no big surprise: the skills a customer success manager like Simon can bring are a real advantage for any business that needs to incorporate client feedback into its products. News customer success manager gomo team

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Case Study: Greenlight Planet & EduMe - Driving salesforce productivity & engagement

Edume

With over 27 million customers in 60+ countries, it’s a truly global enterprise. Greenlight Planet’s sales agents provide a direct link to its customers. They’re responsible for selling its wide range of products, providing excellent customer service, and gaining an in-depth understanding of user needs. Hear directly from Janet Kwamboka - Content Specialist for Africa at Greenlight Planet - for some great advice on how to do this.

Why our Customers Love Customer Success

LearnUpon

Customer success is a relatively new trend in the software industry. But we’ve had a customer success team since Carrie Weitzel, our amazing head of customer success, joined LearnUpon in 2015. Since then, Carrie has built a growing team that’s at the heart of customer experience at LearnUpon. Although everyone in the company contributes to customer success, Carrie’s team guides us at every step along the way. That fit my own belief that customer is king.

Live Camtasia Training with the Customer Success Team

TechSmith Camtasia

We’ve heard from many of our customers that while they love our free tutorials , they’re interested in additional opportunities to learn about our products and engage with TechSmith experts at a deeper level. In order to meet these additional needs we’ve formed the TechSmith Customer Success Team. She’s been with TechSmith since 2010, and her previous roles have included Customer Service Specialist, Inside Sales Specialist, and Inside Sales Manager.

Extended Enterprise Learning: Can You Get There From Here?

Talented Learning

Are you an HR or L&D professional trying to figure out how to expand your training programs to customers, channel partners or others outside of your organization’s walls? ” As a specialist in extended enterprise learning technologies, I get it. And when they try to understand stakeholders from business units, sales or customer service departments it’s like trying to speak a foreign language altogether.

2020 LMS Trends: An Analyst’s Extended Enterprise Learning Predictions

Talented Learning

These are mostly “specialist” platforms. They differentiate themselves not only through innovative functionality, but also industry-specific expertise, integration capabilities, professional services, accessible pricing and other unique characteristics. New year. New decade.

The ultimate authoring tool buyer’s guide

Elucidat

Each tool provider will also have their own way of working with customers and offer differing levels and types of support. Here’s six elements to consider: S ize – the size, location and available time of your production team. Are like minded customers using the tool?

4 Corporate LMS Flavors: Which Do You Choose?

Talented Learning

Some vendors have full system-integrator type professional service teams, while many others are based on a self-service implementation model. Extended enterprise learning is defined as the education a corporation provides to their non-employee audiences such as external channel partners, customers, prospects, dealers, franchises, distributors and/or retailers. Customer and Prospect LMS – Solutions designed around ecommerce and integration with CRM solutions.

The augmented world of work: Chatbots and voice in digital learning

Brightwave Group

For sales teams on the road and under pressure, but ambitious to learn and do more, these interfaces open up a world of opportunity: They will be able to talk to digital assistants prior to arriving at a customer site not only to receive real-time information on products, volumes and pricing, but also rehearse carefully crafted brand stories to drive curiosity, deepen engagement and build relationships.

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MeetingOne Employee Spotlight with Molly Rowland

MeetingOne on eLearning

This month we spotlight our Customer Service & Web Conferencing Specialist, Molly Rowland. Not only does Molly provide the best assistance to our MeetingOne customers, she is also happy to help out her teammates and is a strong team player. “She goes above and beyond for customers and coworkers, no task is too small or big for her,” our Customer Success Manager shared. Molly Rowland, Customer Service & Web Conferencing Specialist.

The three elements of building learning environments for VR training content

STRIVR

The VR filmmakers who specialize in building these 360-degree experiences are called immersive content specialists. To prepare the scene for a learner, the immersive content specialists focus on two guiding principles: presence and engagement.

Retail training: How to pick the right authoring tool

Elucidat

Each provider will also have their own way of working with customers and offer different levels and types of support. Some of the common training challenges we’ve seen our retail customers experience include: SPEED : Huge volumes of skills and knowledge elearning needs to be produced and delivered rapidly. Here are six elements to consider: S ize – the size, location and available time of your production team. Look for customer stories and testimonials, like this one.

How Employers Can Make Every Employee a Top Performer

Your Training Edge

They will feel boxed in with repetitive tasks like a machine along a production line. Author Bio: Ron Cullimore | Head Of Client Services. Ron Cullimore is a deeply experienced customer service and recruitment professional. Build relationships on trust.

Paradiso Solutions procure a presiding position among the top corporate LMS service providers globally

PSB

It is one of the best corporate LMS providers in the global market that is highly scalable and modern learning management system, which is 100% customizable with pacified customers. The organization gives a stage to various specialist co-ops to enlist themselves among the other top specialist organizations in a similar area. . Delivering Technical Assistance and Fulfilling Customers’ Needs . Custom Branding.

The three elements of building learning environments for VR training content

STRIVR

The VR filmmakers who specialize in building these 360-degree experiences are called immersive content specialists. To prepare the scene for a learner, the immersive content specialists focus on two guiding principles: presence and engagement.

How Maptek Successfully Leverages Salesforce with their LMS

LearnUpon

They wanted an LMS that could integrate easily with their Salesforce CRM to help track client progress and provide custom reports from customer training data. Through working with their dedicated Customer Success Specialist and experiencing tangible results, they plan to expand the number of available online courses to provide robust training options for their customers. “We Maptek believes LearnUpon’s customer service helps them stand out from other LMSs.

Employee Management Skills Every Leader Should Know

Your Training Edge

It’s an interaction that doesn’t only enhance productivity and worker satisfaction, but also it establishes an example too. Qualities that emanate professionalism would include giving remarkable customer service with an expert mindset and determining diplomatic services to workplace issues. You can’t look after a group of IT specialists if you’re lost when it pertains to browsing your business programming systems. We hear a lot about management skills.

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The Best Use Cases for Game-Based Training

Lemonade

Plus the bite-sized courses can be completed in minutes, so less productive hours are lost in the onboarding process. Product Knowledge Training. Another use case for game-based training is product knowledge training. You can’t assume that your employees are 100% familiar with your products. This is a problem when you’re rolling out new products all the time. Game-based training can quickly build product knowledge. Customer Service Training.

Acquired by Kallidus, Delivering Personalised Learning Experiences

Engage in Learning

The acquisition is part of Kallidus’ strategy to provide customers with a full range of engaging people-focused Learning and Human Capital Management (HCM) solutions.

Obsession with efficiency is creating more impatience and less happiness

CLO Magazine

In fact, a Wegmans cashier is coached to scan a customer’s groceries at a designated “items per minute,” or IPM. An employer could invest the time to develop a groundbreaking product or deliver extraordinary customer service while employing, say, the Toyota Production System.

SkyPrep, Bridge and Litmos LMS Top User-Friendly LMS List

CLO Magazine

The easier a system is to use, the more likely it is that employees and/or students will want to use it, said Capterra Director of Product Research Kaitie Connolly. Providers were measured by a combination of usability, customer service and customer reviews. Take advantage of the LMS companies’ customer support teams — they’re there to help.”.

The Best Use Cases for Game-Based Training

Lemonade

Plus the bite-sized courses can be completed in minutes, so less productive hours are lost in the onboarding process. Product Knowledge Training. Another use case for game-based training is product knowledge training. You can’t assume that your employees are 100% familiar with your products. This is a problem when you’re rolling out new products all the time. Game-based training can quickly build product knowledge. Customer Service Training.

Chief Learning Officer Announces 2018 Learning In Practice Award Finalists

CLO Magazine

Customs and Border Protection. Nancy Robert, Executive Vice President, Chief Product and Marketing Officer, American Nurses Association. Division 1: Alanna Corrigan, Senior Director, Customer Service Training Design & Transformation, Air Canada.

Working and learning in the age of digital disruption

OpenSesame

Desks, filing cabinets and desktop PCs forced us to be in the office to complete our work, and productivity was demonstrated first and foremost by one’s physical presence. Off-the-shelf content acts as a template for customization. While it’s not a replacement for corporate learning specialists, or anyone in a training capacity, it makes the job of trainer far more efficient and effective.

5 Major Players in Distance Learning

LearnDash

Be it a traditional LMS offering, new software-as-a-service tools or the newer MOOC platforms , the list seems to grow larger every day. In the realm of e-learning , private companies and institutions are slowly expanding to provide services for this new trend. The Distance Learning College and Training is United Kingdom’s top specialist for accredited distance learning courses.

Meet the TechSmith German Sales Team

TechSmith Camtasia

We also have a German website and translate our products into the German language. Daniela joined the TechSmith Inside Sales team in November 2008 with a focus on German-speaking customers. In 2010 she began working only with DACH customers and resellers and began to manage DACH marketing activities. In October 2012, Amanda joined the team as an additional Inside Sales Specialist hired to assist German speaking customers. Did you know?

Kirkpatrick’s Model: How to Calculate eLearning ROI

LearnUpon

Beyond this, customer training helps to ensure your customers understand your product or service increasing retention, while partner training scales your growth and protects your brand. At LearnUpon, our customers recognize the value of using a learning management system (LMS) to deliver training, but often ask how they might calculate their eLearning ROI, or return on investment. Generally, this is measured through a gain in productivity.

Top 4 ways to drive learning in the new world of Retail

Litmos

Phone and chat etiquette can't sufficiently be taught in the same course as face-to-face service excellence. Second, engaged employees deliver better customer service. You can equip them with the service and technical skills needed to adapt to a rapidly changing retail environment, improve their performance (and perhaps as a result, pay), and deepen their commitment to the company. One sure area of overlap is in brand training, and product and company messaging.