The Six Hats of a Community Manager

ID Reflections

graphically represents a number of things a community manager needs to be aware of in her/his role. In my post, I want to explore all the "hats" a community manager needs to wear to execute her role. This shift callsfor some intense community management and community building, and the postfocuses on the different roles a community manager needs to play during thistime. As community managers, we need to set in place a system thatenables findability and accessibility.


Wonderful Brain

A few years back as a VP for a large computer solutions company in New York, one of our account executives specializing in elearning opportunities had managed to seduce a notoriously reticent airline into considering change from their mostly instructor led training to online education. These trainees had the right stuff but lacked knowledge of procedures, policies and in some case behavioral insights into how to deal with all sorts of customers.


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LearnTrends: The Immernet Singularity

Experiencing eLearning

Four technology arenas, 2D Synchronous Learning, Knowledge Sharing Spaces, Web 2.0 Most performance issues in the enterprise have to do with poor processes and workflow, not lack of training/knowledge. Transfer: the problem isn’t knowledge transfer, it’s behavior. <10% Knowledge Management is an oxymoron–you can’t manage knowledge Very interesting seeing this perspective after Harold’s PKM presentation yesterday.

The Best Enterprise Content Management Software to Empower Sales and Marketing Teams


Most discussions of enterprise content management (ECM) software just list a series of tools as though “ECM” is just one thing. An enterprise content management system actually has three parts that support different business processes and therefore require different types of software.

The Six Hats Of A Community Manager


Community Management is an evolving role and organizations are beginning to see the need for this role. In this post, I want to talk about the different hats that we need to don as community managers. This shift calls for some intense community management and community building, and the post focuses on the different roles a community manager needs to play during this time. Marketing the platform — albeit subtly — is one of the tasks of a community manager.

LearnTrends Live: Harold Jarche on PKM

Jay Cross

Personal Knowledge Management. “Making explicit&# is tagging and pigeon-holing. BIG KM (corporate) | Little KM | Personal KM. Lots going on. Books, blogs, bookmarks, tags, etc. Harold asked himself, “What is it I actually do?&#. “Sorting&# means filtering one’s sources. Weekly overview of interesting stuff found on Twitter: tagged as Friday Favorites and posted weekly. “Categories&# are your personal folksonomy.

PKM 38

The success of our ‘Shoot to Share’ experiment, LT2011

Saffron Interactive

As with the knowledge management projects of the past, we aspire to capture the know-how of individuals and teams that would not otherwise be shared throughout the organisation. Unlike those old knowledge management projects, you’re not looking to fill shelves of ring binders before you can release something useful to your colleagues. One caveat: be sure to make it searchable (or findable, as we like to say) and plan and implement your tagging carefully.

L&D's New Hatrack

ID Reflections

This necessitates individuals to practice Personal Knowledge Management (PKM) and build their Personal Learning Networks (PLN). Manage/facilitate communities and networks Learning in the workplace will increasingly take place in communities – these could be Communities of Interest, Communities of Practice (CoP), or even communities formed out of project groups. This is directly tied to the skills of community management and facilitation of virtual collaboration.

PKM 109

Collecting Knowledge and Learning - 3/25/2007

Big Dog, Little Dog

technologies: blogs, wikis, podcasts, RSS, social networking and content tagging. Wallace/EPPIC's lean-ISD methodology for the development of T&D/ Learning/ Knowledge Management "Instructional Products.". CIOs use Web 2.0 to keep up with competition: study - Computer World. Forrester Research says 106 of 119 CIOs from companies with more than 500 employees that it surveyed are using at least one of these Web 2.0

Knowledge and Learning In The News - 4/29/2006

Big Dog, Little Dog

The Value of Social Tagging in a Corporate Setting - Taxocop. Personal Knowledge Management Tools Ready For Enterprise Use - Robin Good. Personal knowledge management tools such as weblogs, wikis and online messaging systems are creating easily accessed knowledge on the fly with simple features and rapidly implemented structure to get communities of peers surfacing answers and collective insights for critical issues. The world is changed.

Knowledge and Learning In The News - 5/23/2005

Big Dog, Little Dog

Most learning management systems are purchased for specific business projects, but it isn't long before they start catering for employee interests, too - such as superannuation or share-option plans. You're just getting wind of the relatively new concept of knowledge management, which, at it simplestâ€"getting the right information to the right people at the right timeâ€"makes perfect sense. Ontology Is Overrated: Social advantages in tagging.

KM 32

Learning and KM: Separated at birth?

Jay Cross

I sensed that learning and knowledge management were converging and invited bloggers form both sides to get together at the Tidehouse to share viewpoints and guzzle beer. Andrew McAfee , Principal Research Scientist , Center for Digital Business – MIT Sloan School of Management and Author, Enterprise 2.0. The mid-1990s saw a knowledge-sharing culture at E&Y that guided behaviors, activities, and goals and was viewed as a competitive advantage.

KM 37

Web 2.0 Applications in Learning

Tony Karrer

This is something that gets discussed as emergent: see Emergent Knowledge Management , Direction of eLearning - Emergence or Big System , and Future Platforms for eLearning. Ranking, tagging, top stories Tags link back to the tagger's BluePages profile IBM owns more than 50 islands in Second Life. Selling the Value Often it can be tricky to convince management of the value of providing these tools. Management Take it Seriously – Definitely an issue.

Web 103

Four Reasons you need structure for informal learning


Structure provides a template for how to best convey knowledge in an informal setting: Wikipedia characterizes informal learning as follows: It does not necessarily follow a specified curriculum and is not often professionally organized but rather originates accidentally, sporadically, in association with certain occasions, from changing practical requirements. User tagging is an important aspect of sharing content that many social media tools promote.

SMBs and Social Learning Technologies

Janet Clarey

More and more, learning management system companies are seeing the need to expand their solutions beyond a learning environment where classes and courses are the center of activity. Reviewed: Social networking services (corporate learning applications): To identify experts on a topic – most “knowledge” exists in the heads of employees; To reduce the time to find connections and answers to questions; extend relationships beyond traditional classroom instruction and e-learning courses.