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How does a Digital Adoption Platform Help Customer Support?

Ontuitive

Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. The attrition rate for customer care teams also increased by nearly 50%in 2021, causing inconsistent performance. Wondering what a digital adoption platform is and how it can help your customer support team?

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10 Human Resources Metrics Examples

Ed App

Human resources metrics can be used to monitor and improve employee productivity and assess the success of HR efforts. In this post, we’ll go through the most common human resources metrics examples used in the field and help you see them in a more familiar context. Human Resources Metrics Example #3 – Employee turnover.

Metrics 40
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Employee Engagement Metrics: Which Ones Should HR Be Using?

KnowledgeCity

The value of measuring employee engagement metrics is that it provides a meaningful feedback mechanism for identifying problem areas and making positive changes. This is significant since many in the business community agree that employee engagement is a necessary element of optimal company growth, productivity, and reputation maintenance.

Metrics 52
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Reduce the L&D Talent Gap with Outsourcing

Infopro Learning

It provides employees with the necessary skills and knowledge to perform their jobs effectively and efficiently, ultimately leading to increased productivity and profitability. This involves evaluating potential partners based on their experience, expertise, and reputation.

Outsource 221
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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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Why Performance Management Fails—And What You Can Do About It

Acorn Labs

Performance reviews, performance appraisals, performance evaluations—they all fall under the ongoing process known as performance management. There's just one problem, though: Effective performance management is hard to do. What is performance management? Try to meet them next time, somehow.”

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Why Performance Management Fails—And What You Can Do About It

Acorn Labs

Performance reviews, performance appraisals, performance evaluations—they all fall under the ongoing process known as performance management. There's just one problem, though: Effective performance management is hard to do. What is performance management? Try to meet them next time, somehow.”