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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In short, all it takes is for your customer support team to be continuously supported. But you can’t rely only on that.

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What Is In-App Support For Employees And How Does It Help Your Organization?

IT Training Department Blog

In-App Support can be used for consumer-facing software or employee-facing software. There is some overlap in use cases for in-app support, but even for similar use cases, it would be used in very different ways. In-App support gives employees information and help they need when and where they need it.

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Mastering Open edX Customization

Appsembler

Open edX customization offers unparalleled flexibility in creating tailored learning environments that meet specific educational needs. This article will explore the importance and benefits of customization, the technical aspects involved, best practices, common challenges, and future trends in Open edX customization.

Open 52
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Building Resilience: Strategies for HR to Support Well-being and Engagement

KnowledgeCity

In this article, we’ll explore essential strategies HR can implement to cultivate a resilient workforce and support employee well-being. By promoting resilience within teams, HR professionals can create a positive work environment where employees feel supported, empowered, and capable of overcoming obstacles.

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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Field Service Support: How to Enable Your Technicians

WhatFix

Back to Blog Digital Transformation , Employee Training & Development Field Service Support: How to Enable Your Technicians Published: May 2, 2024 Updated: May 10, 2024 Samantha Rohn Field service employees are the frontline ambassadors of service-based businesses, fulfilling customers’ needs and keeping business operations flowing.

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The Evolving Face of Embedded Performance Support

Learnnovators

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. You can’t teach people everything they need to know.