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Trish Holliday Teaches Tennessee a Lesson

CLO Magazine

In 2012, Tennessee became the first state in the country to establish an official chief learning officer role, appointing Trish Holliday to the position. In 2005, Holliday left the ministry for a job as training officer with the state of Tennessee, where she quickly moved up the ranks to assistant director, then director, and ultimately CLO.

Lesson 50
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Coach Employees to Respond to Emotion

CLO Magazine

Here’s how to coach employees to recognize and respond to customers’ emotional cues. According to a 2012 American Express Global Customer Service Barometer, roughly 93 percent of U.S. Research reveals that emotion drives customer satisfaction. Customers didn’t expect much from companies in the past.

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Teaching the Benefits of Change

CLO Magazine

According to data we gathered between 2012-15 from a survey of 300 U.S. Linda Gravett is an industrial psychologist, organizational development consultant and certified emotional intelligence coach. Create a symbol or rallying cry for needed change. Manage an ad hoc team in a rapidly expanding unit.

Teach 0
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Iron Mountain Sentinels: Certified Peer Coaches

CLO Magazine

Iron Mountain shook up traditional, supervisor-led training efforts by certifying employee coaches so employees who do jobs every day can teach their peers. These coaches would be the guardians of the guiding principles at Iron Mountain. Employee turnover fell from 40 percent in 2010 to roughly 15 percent in 2011 and 2012.

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Telus Makes Learning Personal

CLO Magazine

After hiring Braden in 2012 as its first CLO and launching its first leadership development program, TI formed its Global Learning Excellence organization in 2015. We have a full blend of learning that’s a blend of instructor-lead, e-learning, microlearning, coaching and mentoring. Company size: 30,000. ?Location:

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Deloitte University— What were they thinking?

Allison Rossett

On April 19, 2012 I visited the Deloitte University campus. My DU tour leader was Terry Bickham, CLO – Clients & Industries and Markets & Offerings. After decades of teaching, I see risk. Will leaders continue to venture to Texas to teach and to learn when DU is old hat? Welcome to Deloitte University. .

Metrics 224
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Deloitte University— What were they thinking?

Allison Rossett

On April 19, 2012 I visited the Deloitte University campus. My DU tour leader was Terry Bickham, CLO – Clients & Industries and Markets & Offerings. After decades of teaching, I see risk. Will leaders continue to venture to Texas to teach and to learn when DU is old hat? Welcome to Deloitte University. .

Metrics 224