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How does a Digital Adoption Platform Help Customer Support?

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Customer service is the direct link between your business and your customers. They had to accommodate the shift to working from home, and leaders had to adapt systems and ways of working quickly over the past two years. The attrition rate for customer care teams also increased by nearly 50%in 2021, causing inconsistent performance.

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10 Questions to Ask When Choosing a Digital Adoption Platform

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In fact, companies with digital-first strategies are 64% more likely to achieve their business goals than their competitors. One way to increase the odds of success is to use a digital adoption platform , also known as a DAP, to increase user adoption. Read our blog What is a Digital Adoption Platform?

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Performance Support – Your GPS for Work

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Performance Support- Your GPS for Work. My GPS supported me every step of the way to make sure I didn’t make the wrong decision. Everything I did was on a software system that was hard to use and my employer did not have the resources to improve. What is Performance Support? Benefits of Performance Support.

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LIMS, LMS, ELN, and ERP: How can a Digital Adoption Platform Help?

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However, for those who work with lab systems, these acronyms hold a lot of meaning since some or all play an integral role in crucial day-to-day processes within the pharma and biotech space. Are you using a legacy system that is crucial to everyday processes, but worried the outdated tech is going to hurt the business?

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

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How to Support Digital Transformation When Modernizing Legacy Software

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Technology is at the backbone of most businesses, but in today’s fast-paced technological landscape it’s easy to fall behind on system updates and upgrades. In the long run, modernized legacy systems require less IT resources, reduce workflow bottlenecks, and improve efficiency. Establishing effective change management.

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Legacy Systems Don’t Have to Halt Digital Adoption or Slow Down Employees

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For many organizations, maintaining a legacy software system is essential to the success of the business. Legacy tech is often the lifeblood of crucial day-to-day processes that work in tandem with that system, especially for those working in the pharma and biotech, or financial services space.

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