Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

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Customer Service Coaching Services Authoring Tools 40

Infopro Learning

NOVEMBER 10, 2022

These objectives might be anything from a measurable increase in sales to a shift in employee morale. An example of such a corporate learning strategy would be to reduce customer help tickets and wait times and provide the best customer service to its customers. Communicate Goals Clearly.

eLearning Strategy 352

eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

TalentLMS

SEPTEMBER 10, 2020

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

Customer Service 96

Customer Service Services Diversity Training Custom 96

Capytech

JANUARY 9, 2022

Customer Service Skills Your Employees Should Have and How E-Learning Can Help. Customer service is a critical function in many businesses. Whether you deal face to face, online, or on the telephone, the interactions your team has with customers will impact your bottom line. Customer Service Skills for Everyone.

Customer Service 52

Customer Service Services Custom Skills 52

BigTinCan

SEPTEMBER 15, 2021

Working in or leading medical device sales teams is not for the faint of heart. You are called upon to be a masterful communicator, collaborator, orchestrator, and relationship-builder. Here are 7 medical device sales tips that help top reps stand apart from their competition. Sales territories and incentives restructuring.

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Sales Teams Tips Compliance Training 105

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

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Customer Service Services Custom Guide 70

LearnDash

NOVEMBER 21, 2023

This article was originally published on Restrict Content Pro. Successful membership sites thrive on community and member retention, so it’s crucial that you don’t stop at the sale. Aim to build a community around your membership site and create an engaging experience that makes people want to stick around.

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Site Customer Service Trust Community 221

Kitaboo

AUGUST 6, 2019

Interactive content is the new buzzword in communication with 88% of marketers saying that it helps them stand out from competition. Engaging interactive content can transform conversations with sales prospects and convert them into customers. Here are some tips to create interactive content for sales enablement.

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Sales Interactive Content Create 81

BrainCert

AUGUST 10, 2023

In the high-speed realm of sales, where every interaction carries weight, effective training is the foundation for achieving success. However, not all sales professionals learn in the same way. People have unique learning styles, and as a result, a one-size-fits-all approach to sales training may fall short of its intended impact.

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Learning Styles Sales Diversity Training Simulations 52

Infopro Learning

JANUARY 19, 2023

For instance, if your sales personnel fail to retain customers, they may require customer service training to improve sales and customer satisfaction. Traditional learning approaches are time-consuming, boring, and contain too much content to recall on the job.

Custom eLearning Development 221

Custom eLearning Development Diversity Training Metrics Program 221

Clarity Consultants

MAY 26, 2023

The B2B sales world has completely changed over the last few years, and businesses all over the world are struggling to keep up. This makes a sales enablement program a vital tool when running a business. What is the Purpose and Goal of a Sales Enablement Program? That’s why a sales enablement program is essential.

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Instructional Design Sales Instructional Instruction 62

Paradiso

OCTOBER 24, 2023

The training covers various aspects, including company-specific knowledge, product and service details, technical information, operational procedures, and customer service skills. This feature is invaluable for conducting virtual training sessions, especially for in-depth customer service topics.

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Authoring Tools Diversity Training Compliance Training Simulations 91

Thinkdom

JANUARY 4, 2024

If you’re engaging with eLearning content, or planning to develop some, or just curious about this type of training, it’s crucial to know about a key aspect called ‘interactivity’. The level of interactivity in eLearning content development varies and this variation directly influences the learning experience. More isn’t always better.

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Content Developer Interactive Simulations Content 105

TalentLMS

SEPTEMBER 10, 2020

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

Customer Service 52

Customer Service Services Diversity Training Custom 52

Experiencing eLearning

AUGUST 18, 2020

For example, a client might ask you for training on “quality customer service” or “better communication between nurses and patients.” “Better communication between nurses and patients” might mean asking open-ended questions to learn what concerns are most important to the patient.

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Behavior Analysis Simulations Photo 490

Learning Rebels

NOVEMBER 8, 2023

Breaking Down Departmental Barriers: Silos within organizations can stifle innovation and efficiency, and a cross-departmental learning community addresses the issue of knowledge silos and fragmented communication. It’s also beneficial to track the application of learned skills in the workplace.

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Community Diversity Training Customer Service Learning 130

Ed App

AUGUST 2, 2021

In this competitive market, sales coaching drives a prime opportunity that can put your sales force on the cutting edge. It helps build on their sales and communication skills, improve their performance and confidence, and refine their strategies for closing bigger deals and ensuring repeat business with these clients.

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Coaching Sales Authoring Tools Software 52

Infopro Learning

NOVEMBER 21, 2023

Things are different now; AI offers L&D professionals a data-driven foundation to make informed choices about training programs, learning content development, and resource allocation. By analyzing individual learner behaviors, AI allows training content to be tailored to meet each employee’s unique needs.

Teams 221

Teams Privacy Compliance Training Harbinger 221

Knowledge Guru

JANUARY 7, 2014

The 2013 ASTD State of the Industry report includes a wonderful table with the twelve most common content areas found in corporate training. Some of these content areas are rather broad, but they are a great starting point for visualizing the types of training we frequently develop. Use the suggestions as a starting point.

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Games Corporate Learning Compliance Training Content 229

Wahoo Learning

NOVEMBER 10, 2022

In this guide, we take a look at channel sales and its many benefits, as well as some elements to consider in your planning. What is Channel Sales? Channel sales is a sales strategy whereby a company sells a product or service through another company, to make the product or service available to the chosen market.

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Sales Guide Metrics Performance Support 52

Ed App

MARCH 15, 2021

Contrary to what people might think, sales isn’t as easy as it looks. There are certain responsibilities a salesperson has – may it be maintaining client relations or closing a deal – that your team must grasp to become effective in sales. Overall, to improve your sales performance, it’s crucial to provide training for your team.

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Sales Ideas Training Train 52

ProProfs

JULY 16, 2021

75% of consumers would stop doing business with a retailer if they encountered a bad experience such as poor customer service. What Is Retail Sales Training? Retail sales training is meant for retail employees on anything related to a retail store’s operations. Key Elements of Retail Sales Training.

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Sales Program Guide Create 52

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. These staff members are trained in the most effective ways to communicate with customers.

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Case Study LMS Customer Service Training 91

Ed App

JUNE 24, 2021

Sales representatives play a pivotal role in building your brand image and reputation and ensuring long-lasting customer retention. With this in mind, it is critical that they receive regular sales training and support to keep the quality of their performance up to the highest standard and further maximize their potential. .

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Sales Platform Virtual World eLearning Tools 52

GoConqr

AUGUST 15, 2017

When DougMcMillon became CEO of Wal-Mart in 2014, he faced a serious problem: the retail chain -which has more than 11,000 stores in 27 countries- was seeing a continual drop in sales in stores. The Wal-Mart case demonstrates how important it is for a retail chain to offer a good service to the customer in their different stores.

Customer Service 40

Customer Service Services Custom Social Networks 40

Infopro Learning

APRIL 3, 2023

Throughout the training program, they need to have the ability to communicate effectively and keep learners engaged. Interactive training activities help learners relate the content to their jobs and allow them to practice the skills they are learning. Another way to engage learners is through the use of social learning.

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TalentLMS

JANUARY 28, 2022

But good relationships have benefits beyond customer retention. When you provide helpful service, offer useful content, and publicly promote causes you care about, people will take notice. They’ll associate your company with values and services that are important to them. Building and maintaining customer relations.

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Custom Customer Service Trust Sales 98

fewStones

MAY 10, 2024

Consistency: By delivering standardized training content, videos maintain uniformity across the organization, ensuring all employees receive consistent instruction. Product or Service Training Videos Product or service training videos provide information about the features, benefits, and usage of products or services offered by the company.

Productivity 52

Productivity Product Compliance Training Diversity Training 52

LearnDash

SEPTEMBER 29, 2020

When most course creators start building content, it’s because they want to turn their expertise in a particular field into a profitable business model. These tasks are often tedious and time consuming, and if a course creator can’t keep up with them all, it can lead to missed communications, lost sales, and poor customer reviews.

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Integrate Social Networks Course Twitter 309

Wahoo Learning

MAY 25, 2023

The primary goal of distributor training is to enhance the overall performance of your distribution network, leading to increased sales, improved customer satisfaction and a stronger brand image. Training at every level of the supply chain is important for maintaining a uniform standard across all your sales channels.

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Compliance Training Diversity Training Blended Learning Metrics 80

Kitaboo

FEBRUARY 22, 2024

The proliferation of digital publishing has led to a multitude of platforms emerging in the market, offering unique sets of services and capabilities. Table of Contents: I. KITABOO is a unique digital textbook platform that supports a wide array of formats to cater to diverse content needs. The Role of eBook Distributors II.

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eBook Guide Reputation PDF 52

TalentLMS

MAY 11, 2023

Whether you have a small or a larger sales team, chances are your salespeople are not on the same level. Meanwhile, others are already experienced in reaching out to customers and feel more confident with their quotas. Some sales training programs might fail to engage salespeople.

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Skills Authoring Tools Metrics Tips 98

Hurix Digital

JANUARY 29, 2024

Table of Contents: Introducing Metaverse in Corporate Training How can the Metaverse and Collaborative Learning Benefit Corporate Training Programs? Also Read: Sales Training Program Checklist: 6 Essential Ingredients to Include How can the Metaverse and Collaborative Learning Benefit Corporate Training Programs?

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Collaborative Learning Collaboration Diversity Training Simulations 52

Wahoo Learning

MARCH 20, 2024

Wahoo Leaning Solution: Growth – Knowledgable, well-supported partners are more likely to increase sales outputs. Support stakeholder correspondence – Online training ensures partners are aligned with organisational goals and strategies, offering measurable results to communicate with stakeholders.

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Compliance Training Diversity Training Performance Support Outsource 93

Appsembler

FEBRUARY 9, 2024

Key Takeaways: Establishing Credibility : Effective product knowledge training is critical to setting a business’s credibility and building customer trust. Boosting Product Adoption : A thorough understanding of the product by sales and customer-facing teams is crucial for increasing product adoption and sales.

Knowledge 52

Knowledge Productivity Product Program 52

Paradiso Solutions

JULY 11, 2021

Product training is a learning program where all your employees fully understand and improve their skills to communicate with customers about the organization’s products or services. We cannot ignore the fact that knowing about the product, improves sales and is essential for the sales department.

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Productivity Product Custom Virtual Classroom 98