Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Cost: Free. Key Features: .

Customer Service 40

Customer Service Coaching Services Authoring Tools 40

Learnnovators

DECEMBER 21, 2022

The thing that L&D teams around the world most struggle with is to prove the value of their work. That they are not a mere cost center in-charge of keeping the LMS populated with courses, but rather a critical division that’s worth its weight in gold. Well, maybe this last part is not true. Now, onto the pointers.

Teams 246

Teams Metrics Compliance Training Behavior 246

TalentLMS

SEPTEMBER 10, 2020

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

Customer Service 96

Customer Service Services Diversity Training Custom 96

Axonify

MARCH 5, 2018

Customer service is important to most businesses but when you work for a telecom company?—?it As a first step, BT decided to conduct a survey to find out what its customers wanted. The results uncovered two important facts: Customers wanted to speak to contact centers located in the UK (rather than overseas).

Customer Service 160

Customer Service Services Custom microlearning 160

Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp. Cost: Free.

Customer Service 40

Customer Service Services Authoring Tools Custom 40

Learning Pool

FEBRUARY 2, 2021

Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

Customer Service 75

Customer Service Services Custom Brandon Hall 75

CHRP-INDIA

FEBRUARY 2, 2021

It is often said that the employee should be smart enough not only to focus on sales but build high levels of customer service. The eLearning is an effective way to bond the gap by delivering valuable training with the use of a learning management software with less cost, unlike any other traditional training.

Solution 80

Solution Industry eLearning Custom eLearning Development 80

Infopro Learning

JUNE 19, 2023

Transparency Market Research (TMR) report states that managed learning services provide a wide range of expertise while reducing training costs by 15% to 20%. This includes everything from content creation and delivery to assessment and reporting.

Services 221

Services Management Agile Metrics 221

TalentLMS

SEPTEMBER 10, 2020

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

Customer Service 52

Customer Service Services Diversity Training Custom 52

TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

Customer Service 70

Customer Service Services Custom Guide 70

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Academy of Mine

DECEMBER 28, 2020

eLearning Development Costs & You– Should You Build Your Own LMS? If you’ve got a killer idea to build a business teaching others, you need to decide how to evaluate the eLearning development costs to best monetize your education content. There are costs and benefits to both, which we’ll cover here.

Custom eLearning Development 105

Custom eLearning Development eLearning Developer Cost LMS 105

Academy of Mine

NOVEMBER 25, 2020

Why You Ought To Lean On eLearning for Your Customer Service Training Obviously having a top-tier customer experience team should be high on the list of any business hoping to thrive in the coming year, but why make eLearning a part of that equation? Investing early in a high-quality LMS saves you money in the long run.

Customer Service 40

Customer Service Services Blended Learning Custom 40

Learning Pool

NOVEMBER 2, 2021

As developers of cost-effective, flexible and high-quality engaging content, Learning Pool, the global e-learning solutions provider, is elated to have secured a place on the 2022 list for ‘Top eLearning Content Providers ’ by eLearning Industry. . Customer reviews. Quality of eLearning Content delivery.

Providers 98

Providers Brandon Hall Content LMS 98

Infopro Learning

JULY 8, 2022

This is significant because millennials consume and learn content in a different and often unorthodox way. There’s no doubt that short-form video content such as YouTube Shorts is growing in popularity. Microlearning also allows the learners to re-visit content if they need a refresher without spending hours re-training.

microlearning 221

microlearning Information Overload Micro-Learning Attention 221

Learning Pool

DECEMBER 8, 2021

As providers of one of the most feature-rich learning suites on the market, Learning Pool, the leading elearning solutions provider, is thrilled to have made the top 5 positions of the 2022 list for ‘Top Content Providers for Employee Onboarding’ by eLearning Industry. . Content development quality. Industry innovation.

Providers 98

Providers Brandon Hall Content LMS 98

TalentLMS

NOVEMBER 15, 2022

Training isn’t cheap, but not offering employee development can cost you even more in the long run. Understanding all employee training costs, even those that aren’t so obvious, will help you provide useful content while staying within your training budget. The costs of not training at all.

Cost 52

Cost Authoring Tools Association LMS Association Learning Management System 52

Ed App

JANUARY 24, 2019

Are you one of the many organizations ready to make customer service training a top priority? Here are 5 ways to deliver customer service training effectively, regardless of the nature and size of your organization. This is handy in customer service training and evaluating how meaningful the information is to them.

Customer Service 40

Customer Service Services Custom Training 40

Learning Pool

APRIL 29, 2021

With a portfolio of off-the-shelf catalogs complete with over 650 customizable e-learning modules, Learning Pool, the full-service online training provider is thrilled to have made eLearning Industry’s 2021 list for ‘Top Content Providers For Soft Skills Training’ with their new Future Skills content Library. .

Compliance Training 98

Compliance Training Blended Learning Providers Brandon Hall 98

Learning Pool

AUGUST 2, 2022

With a portfolio of off-the-shelf catalogues complete with over 650 customizable e-learning modules, Learning Pool, the full-service online training provider is thrilled to have topped the eLearning Industry’s 2022 list for ‘Top Content Providers For Upskilling and Reskilling Employees’ with their new Future Skills content library. .

Diversity Training 98

Diversity Training Compliance Training Blended Learning Security 98

Hurix Digital

APRIL 24, 2024

Content creation is the process of generating content for businesses, educational institutions, corporate training, healthcare training, etc. Considering this massive development, the digital learning industry is looking for the best solutions to optimize content. Table of Contents: What Does SCORM Mean? billion by 2028.

Authoring Tools 40

Authoring Tools Authoring SCORM Tools 40

Learning Pool

AUGUST 12, 2021

Learning Pool, providers of one of the most feature-rich learning suites on the market, and the leading eLearning solutions provider are thrilled to have made the 2021 list for ‘Top Content Providers for Mobile Learning ’ by eLearning Industry. . Content development quality. Company’s economic growth potential.

Mobile Learning 98

Mobile Learning Providers Mobile Brandon Hall 98

Learning Pool

JANUARY 28, 2021

It ranks these solutions by their potential, performance, market presence, total cost of ownership and future trajectories. . Now in its sixth year, the analysis is based on extensive independent research and insights from Fosway’s Corporate Research Network of over 150 customer organizations. million learners around the world.

Cost 97

Cost Brandon Hall Specialist Streaming 97

Infopro Learning

MAY 21, 2021

One of the most effective tools your company can utilize to improve customer experiences is your customer service training programs. Effective customer service training can significantly improve the quality of service your organization’s employees provide. Infrequent Content Updates.

Customer Service 418

Customer Service Services Custom Compliance Training 418

Learning Pool

JULY 23, 2021

As providers of one of the most feature-rich learning suites on the market, Learning Pool, the leading e-learning solutions provider, is elated to have secured a place on the 2021 list for ‘Top Content Providers for Custom eLearning’ by eLearning Industry. . Training solution content development quality. About Learning Pool .

Custom eLearning Development 98

Custom eLearning Development Compliance Training Providers Custom 98

Learning Pool

JULY 6, 2021

Learning Pool, the leading e-learning solutions provider, is thrilled to have made the ‘Top Content Providers for Microlearning 2021 list by eLearning Industry for the second year in a row. . Training solution content development quality. We are thrilled with this latest endorsement and are determined to continue this trend.”.

microlearning 98

microlearning Providers Brandon Hall Content 98

Capytech

MAY 13, 2021

How E-Learning Can Help You Upskill Your Team to Create a Multi-Skilled Workforce. It is also becoming increasingly important to develop your team beyond their traditional skillset to create a multi-skilled workforce. Enhancing levels of customer service. Make the training content engaging and enjoyable.

Skills 112

Skills Teams Help Create 112

Schoox

MAY 11, 2021

In this episode of The Learning Xchange, Schoox’s Matthew Brown (VP of Learning and Brand Success) delves into the topic of bought versus built training content. Matthew shares his tips for making bought training solutions more effective and relevant for your team. There’s no harm in buying content for your organization.

Organization 98

Organization Content Training Train 98

Learning Pool

JUNE 24, 2021

As providers of one of the most feature-rich open-source Learning Suite on the market, Learning Pool, the leading elearning solutions provider, is thrilled to have made the 2021 list for ‘Top Content Providers For Competency-based Training’ by eLearning Industry. . Customer retention. Customer reviews. Employee turnover.

Compliance Training 96

Compliance Training Blended Learning Providers Brandon Hall 96

Learning Pool

MARCH 3, 2021

Learning Pool, the leading elearning solutions provider, is thrilled to have made the 2021 list for ‘Top Content Providers for Rapid eLearning’ by eLearning Industry. . We have been commended for our ability to produce content ranging from complex gamified solutions to rapidly developed projects, all deployed in a number of weeks.

Rapid eLearning 98

Rapid eLearning Providers Brandon Hall Corporate eLearning 98

IT Training Department Blog

SEPTEMBER 18, 2023

Onboarding, training, and recruiting costs can quickly eat into your budget, leaving you with limited resources to invest in other areas of your business. By investing in the development of your existing workforce, you can improve the environment for your employees while saving on hiring costs. So, what’s the alternative?

Cost 58

Cost Companies Technology Productivity 58

Learning Pool

JULY 14, 2021

Learning Pool, the Derry-based elearning solutions provider, is thrilled to have partnered with Protector Insurance in the UK to offer off-the-shelf content directed at compliance training. . Protector Insurance is the UK branch of Scandinavian financial services company, Protector Forsikring ASA. About Learning Pool.

Compliance Training 98

Compliance Training Compliance Brandon Hall Content 98

GoConqr

AUGUST 15, 2017

a better place to work and shop” With this investment, Wal-Mart significantly improved customer service in all of its stores and, consequently, increased total sales in the coming years. The Wal-Mart case demonstrates how important it is for a retail chain to offer a good service to the customer in their different stores.

Customer Service 40

Customer Service Services Custom Social Networks 40

Wahoo Learning

MARCH 20, 2024

To help you define their unique challenges and how an LMS solves them, we have outlined them below: CEO Business Challenges Driving growth – Aligning the core team with their vision to drive growth and revenue generation.

Compliance Training 93

Compliance Training Diversity Training Performance Support Outsource 93

KnowledgeAnywhere

OCTOBER 18, 2023

The cost of compliance for large businesses could amount to a staggering $10,000 per employee. Pain Point #2: Cybersecurity Threats The digitization of banking services has been a double-edged sword. The banking industry incurs the highest cybercrime costs, averaging $18.3 million per company annually.

Compliance Training 84

Compliance Training Industry Customer Service Metrics 84

Learning Pool

SEPTEMBER 4, 2020

Led by VP of North America, Sharon Claffey Kaliouby, Learning Pool’s Boston team has relocated to the Innovation District in Boston’s Seaport Waterfront. We will be hosting at least 2 hybrid/blended events (masks and safety precautions provided at our WeWork location) per month – at no cost to attendees.

Innovation 97

Innovation Teams Blended Learning Hosting 97