Unboxed

APRIL 3, 2020

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service.

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Customer Service Services Custom LMS 84

Ed App

OCTOBER 27, 2022

We’ve compiled a list of customer service training software to give your teams the skills and knowledge to deliver the best customer experience to your customers. These software offer features that can help create and roll out training programs and track progress to check for learning outcomes. Cost: Free.

Customer Service 40

Customer Service Services Software Custom 40

Cognigix

JUNE 1, 2022

To maintain excellence in customer service and a competitive edge in the current business environment, organizations need to continuously train their workforce. Cost-Effective. Today learners are much more eager to learn and do things quickly when they have fun during the learning process.

Custom eLearning Development 98

Custom eLearning Development Outsource ROI Custom 98

Ed App

MAY 21, 2021

Have you looked at the contents of your customer service training manual lately? That’s because the definition of “great customer service” is always evolving. Sign up for Free and Start Using The Best LMS Platform for Your Customer Service Training. What is great customer service? Play nice.

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Customer Service Services Custom Guide 59

The Performance Improvement Blog

AUGUST 15, 2013

I’m afraid we are witnessing a trend in customer service that signals the end of a short-lived focus on the customer. Call me old-fashioned, but I think this is a huge mistake on the part of companies that want to retain customers in a highly competitive environment. Always be respectful of customers.

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Customer Service Services Custom Culture 157

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

Customer Service 40

Customer Service Coaching Services Authoring Tools 40

TalentLMS

SEPTEMBER 10, 2020

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

Customer Service 96

Customer Service Services Diversity Training Custom 96

Axonify

MARCH 5, 2018

Customer service is important to most businesses but when you work for a telecom company?—?it As a first step, BT decided to conduct a survey to find out what its customers wanted. The results uncovered two important facts: Customers wanted to speak to contact centers located in the UK (rather than overseas).

Customer Service 160

Customer Service Services Custom microlearning 160

Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. With the ability to automate certain tasks and provide training and learning resources, they’re handy companions that will contribute to the success of your store. Cost: Free. Cost: Available upon request.

Customer Service 40

Customer Service Services Authoring Tools Custom 40

Infopro Learning

JUNE 19, 2023

Transparency Market Research (TMR) report states that managed learning services provide a wide range of expertise while reducing training costs by 15% to 20%. Infopro Learning understands the importance of aligning learning initiatives with the overall business strategy of an organization.

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Services Management Agile Metrics 221

Learning Pool

FEBRUARY 2, 2021

Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

Customer Service 59

Customer Service Services Custom Brandon Hall 59

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Infopro Learning

JANUARY 26, 2021

Therefore, the insurers are having to get up to speed on automated processes, artificial intelligence, machine learning and various other important technologies that are necessary for their business. Driving Customer Excellence. Evolving Digital Workforce. Developing the Future of Work.

Cyber Security Training 419

Cyber Security Training Business Digital Security 419

The Performance Improvement Blog

JULY 13, 2011

The latest " 10X10 " (ten tips and ten resources) from RealTime Performance is about customer service. It's a useful list of ideas for improving employee performance as it relates to customer service and a book title that corresponds to each suggestion. Employees can read these books to learn more about each idea.

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Customer Service Trust Services Custom 150

TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

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Customer Service Services Custom Guide 70

LearnDash

MARCH 21, 2019

One the one hand, there are some obvious costs associated with it. Knowing your objectives is the first step toward determining the costs and benefits behind a program. Even experienced workers face a learning curve when entering a new office. Factor in the costs of developing and running the program. Train a new skill.

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Cost Analysis Benefits Blended Learning 173

TalentLMS

SEPTEMBER 10, 2020

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

Customer Service 52

Customer Service Services Diversity Training Custom 52

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons why you should bring mobile learning into the fold to improve employee productivity and online training ROI. 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore.

Compliance Training 64

Compliance Training Customer Service Mobile Learning Services 64

Ed App

JANUARY 28, 2019

Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the organization’s future. Below are some innovative tips for customer service training, which can help supervisors, managers and HR professionals get started.

Customer Service 40

Customer Service Services Custom Tips 40

Infopro Learning

APRIL 6, 2020

Learning and talent development play an important role in enabling and building new capabilities within organizations to meet these challenges and thrive in the VUCA world. According to Human Capital Trends research by Deloitte , Learning has to be a part of the Modern Workplace – integrated into the core ‘organizational ecosystem’.

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Global ROI Metrics Simulations 369

Jigsaw Interactive

JULY 15, 2021

Successful learning is highly dependent on the virtual training software and platform you choose, and a great solution includes high-quality, responsive customer service. Because virtual learning relies entirely on tech, glitches become hugely problematic — much more so than in face-to-face training sessions.

Customer Service 52

Customer Service Quality Services Custom 52

eFront

DECEMBER 17, 2013

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. This is why it is imperative that businesses invest in quality programs.

Customer Service 98

Customer Service Services Custom Training 98

Academy of Mine

NOVEMBER 25, 2020

Why You Ought To Lean On eLearning for Your Customer Service Training Obviously having a top-tier customer experience team should be high on the list of any business hoping to thrive in the coming year, but why make eLearning a part of that equation? Investing early in a high-quality LMS saves you money in the long run.

Customer Service 40

Customer Service Services Blended Learning Custom 40

Ontuitive

JANUARY 19, 2023

Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. The past couple of years have not been easy for customer service teams.

Adoption 170

Adoption Adopt Performance Support Support 170

Academy of Mine

DECEMBER 28, 2020

eLearning Development Costs & You– Should You Build Your Own LMS? If you’ve got a killer idea to build a business teaching others, you need to decide how to evaluate the eLearning development costs to best monetize your education content. There are costs and benefits to both, which we’ll cover here.

Custom eLearning Development 105

Custom eLearning Development eLearning Developer Cost LMS 105

eLearningMind

MARCH 11, 2021

When asked specifically about what types of training products and services companies expected to purchase next year, learning management systems scored highest, at 41%, followed by online learning tools and systems at 40%, authoring tools and systems at 37%, and content development at 34%. Employee Training Costs by the Numbers.

Compliance Training 98

Compliance Training Cost Blended Learning Social Networks 98

Jigsaw Interactive

JULY 20, 2021

According to the 2018 Training Industry Report , the cost of training an employee varies according to the type and size of organization involved. Virtual Training Cost Savings. Of course, costs vary according to the type of training a company provides. Value of Continual Training.

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Cost Compliance Training Virtual Learning Environment Training 52

Fly Plugins

MARCH 26, 2024

It not only helps improve productivity but also ensures compliance, enhances customer satisfaction, and fosters a culture of continuous learning. One of the most effective tools for managing and delivering employee training is an Enterprise Learning Management System (LMS).

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LMS Learning Management System Enterprise Compliance Training 177

KnowledgeAnywhere

JANUARY 1, 2023

What many businesses don’t realize is that cutting back on employee training can actually end up costing them more in the long run. So, how much is your outdated corporate training costing you? This blog post will discuss the true cost of outdated corporate training and the importance of refreshing your employees’ skills.

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Cost Skills Business Association Learning Management System 52

LearnDash

JUNE 17, 2021

You’ve heard a lot about online learning, but how do you know it’s the best solution for your organization? Many businesses have ample need for more efficient training, whether it be for new hires, continued learning, or leadership development. Mitigate the learning curve for new hires. Here are just a few of them.

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Compliance Training Online Learning Business Online 283

Ed App

JANUARY 24, 2019

Are you one of the many organizations ready to make customer service training a top priority? Here are 5 ways to deliver customer service training effectively, regardless of the nature and size of your organization. This is handy in customer service training and evaluating how meaningful the information is to them.

Customer Service 40

Customer Service Services Custom Training 40

Wahoo Learning

MARCH 20, 2024

You need to showcase how Wahoo Learning can support your organisation’s short and long-term objectives. Solving Stakeholder Challenges with Wahoo Learning There will likely be several stakeholders forming part of the buying committee. But, gaining agreement from your stakeholders is next on the agenda.

Compliance Training 93

Compliance Training Diversity Training Performance Support Outsource 93

TalentLMS

NOVEMBER 15, 2022

Training isn’t cheap, but not offering employee development can cost you even more in the long run. Understanding all employee training costs, even those that aren’t so obvious, will help you provide useful content while staying within your training budget. The costs of not training at all. So what exactly are those costs?

Cost 52

Cost Authoring Tools Association LMS Association Learning Management System 52

Infopro Learning

MAY 21, 2021

One of the most effective tools your company can utilize to improve customer experiences is your customer service training programs. Effective customer service training can significantly improve the quality of service your organization’s employees provide. Learning should be a continuous process.

Customer Service 418

Customer Service Services Custom Compliance Training 418

Learning Pool

JANUARY 28, 2021

Learning Pool, developers of the pioneering Stream LXP, is delighted to have improved its status on the Fosway 9-Grid for Learning Systems, moving from Potential Challenger to Core Challenger and from a Specialist provider to a Suite. This latest grid acknowledges Learning Pool’s year on year solution development.

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Cost Brandon Hall Specialist Streaming 74

IT Training Department Blog

SEPTEMBER 18, 2023

Onboarding, training, and recruiting costs can quickly eat into your budget, leaving you with limited resources to invest in other areas of your business. By investing in the development of your existing workforce, you can improve the environment for your employees while saving on hiring costs. So, what’s the alternative?

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Cost Companies Technology Productivity 57