Unboxed

APRIL 3, 2020

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service.

Customer Service 84

Customer Service Services Custom LMS 84

Hurix Digital

SEPTEMBER 25, 2023

When you ask the AI bot what ChatGPT for customer service can do, it generates, “ChatGPT empowers customer support professionals with lightning-fast responses, automated solutions, and data-driven insights, supercharging efficiency.” How is Its Training Relevant for Customer Service Efficiency?

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Customer Service Services Custom Performance Support 52

Ed App

MARCH 21, 2021

Why improve customer service training? Great customer service is not a skill that all people are born with. But like any other skill, practice in the presence of a competent educator will help take average customer service employees to a whole new level. Customer service training idea #2 – Icebreakers.

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Customer Service Services Ideas Custom 52

Hurix Digital

MARCH 3, 2023

In today’s competitive business world, customer service is no longer just an option but a necessity. A company’s customer service team can make or break its reputation, and customers expect prompt and effective assistance. Benefits of Customer Service Training Online 1.

Customer Service 52

Customer Service Services Teams Custom 52

Infopro Learning

JUNE 6, 2019

Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. According to a recent study, 86% of buyers are willing to pay more for great customer experience. Experiential Learning.

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Productivity Product Knowledge Simulations 280

Creativ Technologies

MAY 26, 2021

Customer experience is a crucial issue for companies that focus on training programs for it. This is because the way customer representatives deal with your customers decides their purchase decisions. The customer service training makes sure that employees provide a pleasant service.

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Customer Service Services Compliance Training Custom 52

fewStones

MAY 10, 2024

In this article, we will provide all the necessary info you need to start creating your own — the what, why, and especially the who — professional corporate training video production company you should hire. These videos are beneficial for sales teams, customer service representatives, and clients.

Productivity 52

Productivity Product Compliance Training Diversity Training 52

TalentLMS

OCTOBER 10, 2019

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What skills do you need for customer service? Don’t take our word for it.

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Customer Service Services Custom Guide 70

KnowledgeCity

FEBRUARY 6, 2020

In today’s competitive business world, customer service can be a competitive advantage for your business. If you are able to provide excellent customer service, you can produce a steady stream of repeat business and referrals, leading to long-term longevity and success. What is customer service?

Customer Service 52

Customer Service Services Custom Streaming 52

Hurix Digital

DECEMBER 11, 2023

As a result, businesses are seeking new and creative ways to engage and attract customers. It refers to using game-like elements to enhance user journeys, including customer satisfaction and product discovery. It includes fun elements, rewards, and challenges to attract customers and motivate them to explore products.

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Gamification Productivity Product Custom 52

Unboxed

OCTOBER 26, 2018

Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. Who Is the Modern Customer? Who Is the Modern Customer?

Customer Service 51

Customer Service Custom Services Training 51

OpenSesame

AUGUST 12, 2016

eLearning is an ever-growing industry and various companies are beginning to take advantage of the accessible technology. With over 13 million employees working in either retail or restaurants, customer service accounts for a vast majority of online learning. Product Training. Soft Skills. Operational Training.

Customer Service 52

Customer Service Compliance Training Services Custom 52

Fly Plugins

MARCH 26, 2024

Technology Conclusion In today’s fast-paced business landscape, employee training plays a crucial role in the success of any enterprise. It not only helps improve productivity but also ensures compliance, enhances customer satisfaction, and fosters a culture of continuous learning. Agriculture 5. Logistics 6. Education 9.

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LMS Learning Management System Enterprise Compliance Training 177

Infopro Learning

OCTOBER 25, 2021

Like any other industry, technology has completely changed the game for sales professionals working in Finance organizations. As customers prefer digital platforms to conduct their banking-related activities, sales employees lack the opportunity to access relevant information that surfaces during in-person communications.

Sales 419

Sales Diversity Training Program Case Study 419

WalkMe Training Station

SEPTEMBER 26, 2018

Customer service is a philosophy that needs to be adopted organization-wide, not reduced to one department. Every employee must prioritize customer service, because ultimately customer satisfaction drives business growth. This is surprising, and largely the result of a lack of focus on customer service trainings.

Customer Service 51

Customer Service Services Custom Training 51

Infopro Learning

MARCH 30, 2023

It encompasses various financial services, including banking, insurance, and investment management. Employees must remain abreast of the latest trends and technologies as the industry evolves and encounters new challenges. Customers expect seamless and personalized experiences when dealing with financial institutions.

Industry 221

Industry Compliance Training eLearning Consultant eLearning Strategy 221

Jigsaw Interactive

JULY 15, 2021

Successful learning is highly dependent on the virtual training software and platform you choose, and a great solution includes high-quality, responsive customer service. The list could go on — the technology behind even the most user-friendly systems is complex, so various things can quickly highjack a training session.

Customer Service 52

Customer Service Quality Services Custom 52

Integranxt

NOVEMBER 21, 2023

In the rapidly evolving business landscape, the continuous modernization of products stands as a critical factor for sustaining competitiveness. Modernization isn’t just about keeping up with technology; it’s about reimagining products to meet the ever-changing market demands and customer expectations.

Services 52

Services Productivity Product Guide 52

MobileTrain

APRIL 11, 2024

This surge signals significant transformations on the horizon for the Human Resources technology. Numerous companies are presently leveraging emerging HR technologies to establish a sustainable, efficient, and motivated workplace. Companies expect to see results in increased operational efficiency fuelled by data and technology.

Integrate 52

Integrate Technology Predictions Performance Support 52

Learning Pool

NOVEMBER 8, 2023

The technology sector is the force behind a fourth industrial revolution and is valued in the trillions of dollars. Yet for all the attention paid to revolutionary software and hardware, it is people who are driving the technology industry. And it makes sense to use advances in technology to enhance and expand learning opportunities.

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Industry Skills Technology Knowledge Worker 102

Infopro Learning

MARCH 27, 2023

Important BFSI employee metrics for L&D initiatives Customer satisfaction In BFSI, customer satisfaction is the most critical metric for success. Therefore, the employees’ ability to deliver outstanding customer experience is vital. This can help employees develop the skills they need to perform better.

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Metrics Performance Compliance Training Augmented Reality 170

Infopro Learning

SEPTEMBER 22, 2023

Exceptional customer service holds immense potential for building a brand and fostering customer loyalty. Whether your customers are individual consumers or business professionals, meeting and exceeding their service expectations is crucial for retaining your existing audience and attracting new clientele.

Customer Service 221

Customer Service Services Custom Skills 221

Hurix Digital

NOVEMBER 28, 2023

It is a pioneering technology that is reshaping the way businesses operate today. Read on to learn how your business can harness the power of RPA to enhance productivity and operational efficiency in today’s landscape. Step 4: Deployment After successful testing, the automation is deployed into the production environment.

Productivity 52

Productivity Product Customer Service Simulations 52

IT Training Department Blog

SEPTEMBER 18, 2023

The magic of every company on earth isn’t the product, it’s the employees and the experience they create for customers. Staying ahead of the competition takes more than a great product. That’s why upskilling all employees in company technology is essential.

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Cost Companies Technology Productivity 58

Hurix Digital

OCTOBER 18, 2023

In today’s digital landscape, businesses constantly seek innovative ways to enhance customer engagement and provide exceptional user experiences. One technology that holds immense promise in this regard is chatbots. Let’s delve into some of the key benefits and applications of chatbots in enhancing customer experience: 1.

Custom 52

Custom Metrics Customer Service Performance Support 52

TalentLMS

APRIL 9, 2018

In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations. Customer Persona Stories.

Customer Service 58

Customer Service Case Study Activities Services 58

Epilogue Systems

FEBRUARY 27, 2024

Today’s customer journey unfolds on a digital tapestry, vibrant threads weaving through websites, apps, and social media squares. It’s a labyrinth of possibilities, but navigating it successfully requires a new kind of compass: a digitized customer experience (DCX). Digitizing Customer Experience (DCX): What is DCX?

Digital 52

Digital Custom Customer Service Metrics 52

OpenSesame

AUGUST 12, 2016

eLearning is an ever growing industry and various companies are beginning to take advantage of the accessible technology. With over 13 million employees working in either retail or restaurants, customer service accounts for a vast majority of online learning. Product Training. Soft Skills. Operational Training.

Customer Service 40

Customer Service Compliance Training Services Custom 40

TalentLMS

JANUARY 28, 2022

In the past, maintaining a good relationship with customers was simple. Advances in technology and a more global work landscape have changed the type and frequency of interactions between businesses and consumers. But the importance of building relationships with customers is as strong today as ever.

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Custom Customer Service Trust Sales 98

GoConqr

AUGUST 15, 2017

“We are moving beyond just selling products to being the brand customers rely on to make their lives simpler and more meaningful as they save money”, explains McMillon. “We’ve The Wal-Mart case demonstrates how important it is for a retail chain to offer a good service to the customer in their different stores.

Customer Service 40

Customer Service Services Custom Social Networks 40

Brilliant Teams

OCTOBER 4, 2023

Interactive and Immersive: Gamification in our Custom eLearning Solutions In the digital age, education and training have evolved significantly, with eLearning becoming an indispensable tool for imparting knowledge and skills. This is where gamification steps in as a transformative approach to custom eLearning solutions.

Custom eLearning Development 98

Custom eLearning Development Gamification Compliance Training Interactive 98

Unboxed

OCTOBER 18, 2018

According to HubSpot, growing companies are nearly twice as likely as stagnating companies to prioritize customer service training as “very important.” We get it: On the surface, customer service training games and activities may seem frivolous. Customer Service Training Games and Activities.

Customer Service 40

Customer Service Services Ideas Custom 40

Integranxt

FEBRUARY 22, 2024

The customer journey has undergone a remarkable transformation in recent years, driven by the relentless march of technology. Gone are the days of static websites and impersonal interactions; today’s customers crave dynamic, personalized experiences that anticipate their needs and exceed expectations.

Conversation 52

Conversation Personal Personalization Custom 52

KMI Learning

JUNE 15, 2023

In 2012, a potential new client came to our KMI Learning team looking for an effective custom LMS solution to their problem. To foster growth and provide better service, LL needed to accommodate 10,000 simultaneous users, especially during the prime tax season months of February through April. Let’s call them LL.

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Compliance Training LMS Custom Solution 97

Learning Pool

MAY 31, 2022

As providers of one of the most feature-rich open-source Learning Management Systems on the market, Learning Pool is thrilled to have made the 2022 list for ‘Top LMS for Product Training’ by eLearning Industry for a second year running. . You can view the complete list by eLearning Industry here. .

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Compliance Training LMS Productivity Product 97

Instancy

FEBRUARY 26, 2024

Introduction: For decades, Learning Management Systems (LMS) have served as the backbone of corporate training and customer education. Let’s explore how LLMs are transforming both corporate training and customer education. Adaptive Content Generation: Need training on a new product or process?

Blended Learning 52

Blended Learning Custom Education LMS 52

Litmos

DECEMBER 17, 2020

Apple isn’t the only company that’s changed its customer training. The pandemic has changed the way we connect with each other, and that extends to your customers as well. Fortunately, extended enterprise training is a safe way to engage your current customers and reach out to new ones — even during a pandemic.

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Custom Apple Enterprise Classes 98