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5 Tips to Create a Customer-Centric Consulting Organization

Infopro Learning

The most successful businesses prioritize their customer’s needs before, during, and after the sale by offering exceptional service. Building a customer-centric culture within an organization requires an added effort to provide more than just good customer service. Get Everyone Involved.

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Moving from Sales Theory to Practice: Strategies for Better Outcomes

Infopro Learning

Sales, often referred to as the lifeblood of any business, stands as a pivotal element in driving growth, revenue, and overall success. Salespeople need to understand how to craft persuasive messages tailored to buyer needs, how to handle objections, and how to build trust with potential customers.

Theory 251
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Understanding LMS Reports for Improved Learning Outcomes

BrainCert

LMS reporting refers to generating and analyzing data within a Learning Management System (LMS) to gain insights into various aspects of online learning and training initiatives. Measure ROI (Return on Investment): Track the impact of training programs on employee performance, customer satisfaction, or other relevant metrics.

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Why You Need to Invest More on Product Knowledge Training

Infopro Learning

An entire book could be written on whether this money should be spent on leadership , customer support , onboarding , etc., There are four main sales training categories that companies are investing in; Selling Skills, Product Knowledge, Company Information, and Industry Knowledge. The Importance of Product Knowledge Training.

Knowledge 340
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Agile Microlearning Explained

Learn how OttoLearn packages them into a single platform you can use to deliver microlearning based reinforcement training, and go beyond completions to focus on outcomes. Cognitive science theories already supply the answers.

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Customer Success in SaaS: Maximizing User Adoption & Achieving Optimal Outcome

Epilogue Systems

Customer success (CS) is a component of the SaaS industry that is taking on more and more significance. Yet, customer success in SaaS is still a relatively young area, and entering something you don’t fully understand might be challenging. Customer success in SaaS definition What is customer success?

Custom 52
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The Impact of Soft Skills Training on Employee Morale and Productivity

Dynamic Pixel

Soft skills training modules are often overlooked in the workplace, but its impact on employee morale and productivity cannot be understated. Effective communication is one of the key soft skills that can greatly impact employee morale and productivity. What are Soft Skills? Why are Soft Skills Important in the Workplace?

Skills 52