Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

Infopro Learning

OCTOBER 18, 2023

Unlike the traditional sales team, whose primary goal is to close deals and bring in new customers, customer success focuses on building lasting relationships with existing customers, driving retention rates, net promoter scores, upsells, and recurring revenue.

Behavior 221

Behavior Metrics Teams Custom 221

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Learning Pool

FEBRUARY 7, 2022

In the last year, it has featured on 17 eLearning Industry lists for excellence in its field, received Gold at the 2021 Brandon Hall Excellence Awards, for Best Advance in Learning Technology Implementation and double Gold in the Stevie Awards for Outstanding Customer Service. .

Score 89

Score Leadership Providers Brandon Hall 89

Ed App

JANUARY 28, 2019

Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the organization’s future. Below are some innovative tips for customer service training, which can help supervisors, managers and HR professionals get started.

Customer Service 40

Customer Service Services Custom Tips 40

Academy of Mine

NOVEMBER 25, 2020

Why You Ought To Lean On eLearning for Your Customer Service Training Obviously having a top-tier customer experience team should be high on the list of any business hoping to thrive in the coming year, but why make eLearning a part of that equation? Investing early in a high-quality LMS saves you money in the long run.

Customer Service 40

Customer Service Services Blended Learning Custom 40

Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management.

Customer Service 49

Customer Service Compliance Training Services Custom 49

Litmos

FEBRUARY 5, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Time Management.

Customer Service 40

Customer Service Compliance Training Services Custom 40

Paradiso

OCTOBER 24, 2023

The training covers various aspects, including company-specific knowledge, product and service details, technical information, operational procedures, and customer service skills. This feature is invaluable for conducting virtual training sessions, especially for in-depth customer service topics.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

CLO Magazine

OCTOBER 11, 2013

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. Quinn contacted Linkage, a global leadership development firm, to help the western region’s customer-facing employees become better strategic thinkers. The Net Promoter Score is plotted on a bell curve.

Customer Service 61

Customer Service Services Culture Custom 61

Learning Rebels

NOVEMBER 8, 2023

Enhancing Customer Service Skills: A customer service excellence community solves the ongoing challenge of delivering top-tier customer support. This peer-supported learning environment ensures that customer service standards evolve to meet changing customer needs and expectations.

Community 130

Community Diversity Training Customer Service Learning 130

SkyPrep

MAY 18, 2021

Providing your employees with product knowledge training for sales and customer support is detrimental in today’s consumer revolving world. When your employees have access to online training based on all your business’s products and services, they are able to provide a best-in-class customer experience.

Sales 40

Sales Knowledge Productivity Product 40

Learning Pool

MARCH 30, 2022

Learning Pool has been named a Leader in the Learning Experience Platform category based on receiving a high customer satisfaction score and having a large market presence. Learning Pool has also been named a High Performer in the Learning Management Systems category based on having high customer satisfaction scores.

Report 84

Report Social Networks Brandon Hall Case Study 84

Schoox

MARCH 19, 2024

Businesses often point to assessment scores and completion rates as measures of success for workplace learning, but L&D experts know this doesn’t tell the whole story. It considers whether or not the training results in behavioral changes like faster and more efficient operations, increased production, or improved accuracy.

Kirkpatrick 64

Kirkpatrick Business Effectiveness Help 64

Learning Pool

MAY 22, 2020

If you were at Learning Technologies 2020 then you’ll have seen that we launched a new product called Waves. Because he has scored 100% and has the job role ‘Zen Master of Customer Service’ we won’t send him the basic customer service training, he will be sent the advanced customer service assessment to take straight away.

Customer Service 98

Customer Service Score Micro-Learning Internet 98

learnWorlds

JULY 8, 2022

Customer satisfaction (CSAT) is a way of measuring how content and satisfied your customers are with your company’s product and services. It is used to help you understand how well your customer experience meets your customers’ expectations , and how potential buyers perceive your product.

Custom 52

Custom Metrics Business Score 52

eFront

JULY 21, 2015

The reason is simple: If you have an eLearning program that includes scenario-based interactions akin to serious games (never mind with the scoring), then this is the tool for you. Consider a training scenario for improved customer service through the use of the latest CRM software installed within the organization infrastructure.

Evalution 40

Evalution Simulations Corporate eLearning eLearning 40

The Performance Improvement Blog

DECEMBER 10, 2013

They are advising customers to answer survey questions in a way that makes the manager look good, i.e., a rating of 5 on a 5-point scale. Rather than trying to improve the customer experience, they are trying to improve their scores. If you want to improve performance, ask customers for feedback in a safe and neutral way.

Custom 185

Custom Games System Customer Service 185

TalentLMS

DECEMBER 23, 2020

Among 634 learning management systems, TalentLMS got a 99% score on a user satisfaction score and an overall score of 9.8/10. The ratings were based on features, implementation, customer service, integrations, and mobile support. Leader in the Corporate LMS category by G2. Best LMS by Digital.com.

Compliance Training 98

Compliance Training LMS Score Learning Management System 98

Epilogue Systems

FEBRUARY 19, 2024

Example of the Reaction level in practice: Consider a scenario where a company has recently implemented a new customer service training program for its support team. The results showed a significant improvement in participants’ scores, with a notable increase in correct answers and a deeper understanding of key concepts.

Kirkpatrick 40

Kirkpatrick Evalution Metrics Training 40

Acorn Labs

FEBRUARY 27, 2024

Let’s say your business’s goals include improving its customer service scores like its Net Promoter Score (NPS). A relevant performance goal for a member of your customer service team might be to increase the number of customer support tickets they solve by 25%, or reduce the response time on tickets by 50%.

Performance Support 52

Performance Support Performance Metrics Management 52

Acorn Labs

FEBRUARY 27, 2024

Let’s say your business’s goals include improving its customer service scores like its Net Promoter Score (NPS). A relevant performance goal for a member of your customer service team might be to increase the number of customer support tickets they solve by 25%, or reduce the response time on tickets by 50%.

Performance Support 52

Performance Support Performance Metrics Management 52

The Training by Nelle Blog | Corporate Training and Consulting

MARCH 15, 2022

Take a look at these stats about the direct impact your agents have on the bottom line: 93% of customers are likely to make repeat purchases with companies who offer excellent customer service. HubSpot Research ) 58% of American consumers will switch companies because of poor customer service.

Code of Conduct 52

Code of Conduct Score Customer Service Training 52

TechSmith Camtasia

NOVEMBER 28, 2017

Your target consumer is product aware and browsing your product page and seemingly moments away from clicking “Buy Now”! That is, the product or service that’s going to be the solution they’ve been searching for. That is, the product or service that’s going to be the solution they’ve been searching for.

Productivity 75

Productivity Product Video Case Study 75

LearnDash

AUGUST 10, 2021

Reviewers don’t get a lot back from the time and effort they take to leave a write-up—maybe some good feelings if they liked our product, or maybe some dark satisfaction if they’re frustrated and wanted to blow off steam. We use it exclusively to present courses, record quiz scores, and provide certificates. Leave us a review!

Emergent 261

Emergent Hosting Write Blog Quiz 261

Epilogue Systems

FEBRUARY 27, 2024

Traditional CX focuses on the direct, often physical interactions between a customer and a business. It is characterized by human elements such as in-person customer service, the physical layout of a store, and the tangible aspects of a product or service. Traditional CX is the handwritten note of thanks.

Digital 52

Digital Custom Customer Service Metrics 52

Hurix Digital

DECEMBER 15, 2023

With 71% of buyers expecting customer services, meeting their unique needs is essential. It allows you to analyze user data, find patterns, and create custom solutions. Use AI data to personalize future user interactions , such as offering exclusive discounts or tailored product recommendations.

Personal 40

Personal Personalization Solution Games 40

eLearningMind

FEBRUARY 29, 2024

Imagine you’re working for a company, and you need to train your employees on a new product. When you reduce financial burdens and enrich the learning experience, you pave the way for improved performance, making eLearning a powerhouse of productivity. Track completion rates, quiz scores, and user feedback.

Compliance Training 52

Compliance Training Diversity Training eLearning Strategy Benefits 52

ProProfs

MAY 3, 2023

Super easy to use Multilingual support Automated grading, reporting, and certification Delightful customer service 2. The online quiz maker software is compliant with GDPR and CCPA and it scores high in terms of security and privacy. It began as an iPad quiz back in 2012 and t he product has evolved substantially since then.

Alternatives 52

Alternatives Authoring Tools Quiz Diversity Training 52

ProProfs

MAY 3, 2023

Super easy to use Multilingual support Automated grading, reporting, and certification Delightful customer service 2. The online quiz maker software is compliant with GDPR and CCPA and it scores high in terms of security and privacy. It began as an iPad quiz back in 2012 and t he product has evolved substantially since then.

Alternatives 52

Alternatives Authoring Tools Quiz Diversity Training 52

eLearningMind

APRIL 26, 2016

Those stories and links are displayed based on your personal preferences because social media and news websites know that they’ll score more click through when you connect information to your job, family, life, and overall circumstances. Why buy a product? It’s not happenstance: It’s marketing. Make it relevant and helpful.

Content 40

Content eLearning Strategy eLearning Market 40

Absorb LMS

MAY 31, 2019

Better customer service, sales wins and compliance with health and safety regulations: What do all of these have in common? Treat feedback like you would a Net Promoter Score. Productivity. According to Glassdoor , it can take up to eight months for a new employee to become fully productive. Employee engagement.

Metrics 127

Metrics Track Compliance Training Effectiveness 127

The Performance Improvement Blog

FEBRUARY 26, 2013

In 2009, at a time of declining revenue and store closings, Domino’s changed its product entirely. Doyle became CEO in 2010 and it was up to him to launch the new product. If customers didn’t like the new product, that could have been the end of his career with Domino’s. Help desks and customer surveys are ubiquitous.

Custom 182

Custom Customer Service Services Survey 182

Degreed

DECEMBER 7, 2023

This means thinking about the process as much more than an exercise in checking off a list of product features or compliance points.Let’s explore three key steps you can take to make the bid process for a new learning tech solution work for you and your organization. 1: Get ready. These are your “business-critical requirements.

vendor 59

vendor Compliance Training Score RFP 59

Wahoo Learning

DECEMBER 7, 2023

Although critical business elements like the operations structure, marketing materials, and the products themselves come ready to be deployed, the success of each unit depends on knowledge imparted through training. Importance of Franchise Training Franchising is not quite an out-of-the-box venture. Outline any mandatory courses.

Problem 52

Problem Training Train LMS 52

Accessplanit

AUGUST 8, 2019

We’re proud of our product and the customer service excellence we offer here at accessplanit. Our customers obviously concur; giving us an overall score of 4.69 out of 5 on softwareadvice.com and helping us rank high enough to be among the FrontRunners in Software Advice's LMS category!

Software 46

Software LMS Customer Service Score 46