Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp.

Customer Service 40

Customer Service Services Authoring Tools Custom 40

Learning Pool

MARCH 17, 2022

Learning Pool, a leading global provider of elearning solutions, has partnered with Capita Government Services, providing its award-winning Stream Learning Suite to facilitate the rollout of digital learning to an audience of 4,500 learners. .

Streaming 98

Streaming Suite Virtual Classroom Services 98

Hurix Digital

JULY 27, 2020

Here is all you need to know about choosing one whose services and capabilities align perfectly with your training objectives. . Related Read: How to Find the Best Custom eLearning Services Provider. How to choose the right eLearning content development service provider? Expertise and Experience. Company Size .

Custom eLearning Development 52

Custom eLearning Development Content Developer Blended Learning Services 52

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

Ed App

JANUARY 28, 2019

Knowing how to do customer service training is an important thing for any organization wishing to attract new customers and retain their old ones. Below are ways on how you can conduct an effective customer care training program. What do you wish your customer support team to learn? Create a plan.

Customer Service 40

Customer Service Services Custom Training 40

Dynamic Pixel

AUGUST 30, 2022

Another investment is when companies are adapting new technologies to their products and services. Ultimately, it’s important to find a company that has a strong track record of providing great customer service and meeting clients’ needs. How to Find Companies that are Right for You. Consider company size and scope.

Companies 52

Companies Education LMS Services 52

Learning Pool

AUGUST 18, 2022

Stream Learning Suite, pioneered by Learning Pool, the international leader in learning technologies, has been chosen as a ‘Top Social and Collaborative Learning Platform’ by eLearning Industry for 2022. . Learning Pool empowers workplaces to deliver extraordinary learning outcomes with its comprehensive suite of innovative technologies.

Streaming 98

Streaming Collaborative Learning Suite Diversity Training 98

Learning Pool

MAY 24, 2022

Learning Pool, the pioneers behind the industry-leading learning suite, Stream, has partnered with not-for-profit organization, True Athlete Project to offer online training to athletes, coaches and governing bodies via Stream Learning Suite. .

Streaming 98

Streaming Suite Project Brandon Hall 98

Learning Pool

JUNE 28, 2022

Learning Pool, the global elearning solutions provider, is thrilled to have partnered with Money and Pensions Service to develop a blended learning strategy by delivering the online elements of its money guidance training. . About the Money and Pensions Service? . together legacy services ? MoneyHelper, which ? 0800 138 7777.

Blended Learning 98

Blended Learning Streaming Blended Services 98

Integranxt

NOVEMBER 21, 2023

Unlike simple improvements or changes, which are often superficial or incremental, modernization requires complete change, which can include technology, design, user experience and functionality Not continuity with technological advances but also a way of anticipating future trends and customer needs.

Services 52

Services Productivity Product Guide 52

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? What role does customer support and service capability play in that mission?

Performance Support 52

Performance Support Services Support Custom 52

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? What role does customer support and service capability play in that mission?

Performance Support 52

Performance Support Services Support Custom 52

Paradiso

OCTOBER 24, 2023

It ensures that agents are well-prepared to deliver the service your customers expect. Call center training software empowers companies to develop and provide essential training to their customer-facing employees. Paradiso LMS boasts a top-notch authoring tool , enabling you to create engaging customer service training programs.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

Hurix Digital

NOVEMBER 23, 2023

Do you want to tap into new opportunities and grow your customer base? If yes, then you need to localize your products, services, and content. Translation and localization services mean the process of adapting them to the language, culture, and preferences of your target audience. Do you want to make your company global?

Internationalization 52

Internationalization Global Services Companies 52

Learning Pool

MARCH 25, 2021

With more than a billion data points under management, Learning Pool customers use Learning Locker to help them manage their learning records. By investing with Sisense, the experts in AI-powered Business Intelligence, Learning Pool will enable its customers to make this next leap in Learning Analytics Maturity within the LP Suite.”.

Suite 96

Suite Brandon Hall Gartner Analytics 96

TOPYX LMS

JANUARY 27, 2021

1 Inability to scale, sub-par customer service, poor collaborative learning tools, high cost of maintenance, inadequate analytics -- these are just a few reasons why companies are dissatisfied with LMS platforms.

LMS 130

LMS vendor Platform Learning Management System 130

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. It’s a win-win strategy that boosts employee morale, competence, and customer satisfaction.

Case Study 91

Case Study LMS Customer Service Training 91

LearnDash

FEBRUARY 8, 2021

However, there are some constants in the software field, such as the Microsoft Office suite of products, that may merit more in-depth training so that employees can learn about their more advanced functions. Customer service. Customer service has operated remotely at least since the first customer help hotline was installed.

Skills 263

Skills Blended Learning Training Train 263

SmartUp

JANUARY 6, 2022

The NMG Group is a global advisory and intermediary firm focused exclusively on the financial services sector. NMG Capital : a private equity business investing in entrepreneurial financial services entities. Background. NMG Benefits : an employee benefit consulting and administration business in South Africa and Namibia.

Compliance Training 52

Compliance Training Services Global Support 52

Hurix Digital

DECEMBER 14, 2022

Apart from an absence of knowledge/skill, misinformation can affect the performance of your employees – this is where LMS service comes into play. Today, almost 83% of organizations use LMS services. With the right competitive advantage offered through LMS services , your company can thrive against any competition.

LMS 52

LMS Services Organization Open Source 52

Learning Pool

MARCH 31, 2022

Unlike the 9-Grid for Learning Systems which concentrates on platforms, the digital learning model focuses on solutions that provide content, services and resources too, providing a different lens on the learning technologies market. . We’re a Strategic Leader on the Fosway 9-Grid for Digital Learning for the second year.

Digital 98

Digital Brandon Hall Suite Customer Service 98

OpenSesame

OCTOBER 3, 2010

. Whether you are running a retail store, a financial institution, or a service agency, it is important for your company to provide excellent customer service. Investing in customer service training is the first step towards satisfying your customers’ requirements. It can make or break your business.

Customer Service 40

Customer Service Services Custom Training 40

Absorb LMS

NOVEMBER 30, 2018

Integrations make it easier than ever to elevate the benefits of a software suite while simultaneously cherry-picking the very best software to meet each business need. If you’re an eLearning service provider, this is a big one. If there’s one thing customers appreciate it’s a streamlined user experience.

Integrate 151

Integrate LMS Business Blended Learning 151

BrainCert

JULY 28, 2023

Payment Gateways are online services that enable e-commerce transactions such as credit card payments or direct debits. Further, make sure any provider you select is compliant with all laws regarding data protection regulations to protect customer data from unauthorized access or theft. What Are Payment Gateways?

Association Learning Management System 52

Association Learning Management System LMS Association LMS Course 52

Learning Pool

APRIL 8, 2022

The global provider of e-learning solutions, Learning Pool is delighted to have been chosen by digital-first health service provider, Babylon to help them grow a greater learning culture within its organization. .

Culture 98

Culture Brandon Hall Business Help 98

Integranxt

MARCH 14, 2024

Given that 96% of consumers emphasize the importance of customer support in fostering brand loyalty, and 72% expect personalized service, media enterprises are increasingly adopting AI chatbots. AI chatbots are revolutionizing customer support in the entertainment industry.

Performance Support 52

Performance Support Support Custom Augmented Reality 52

Integranxt

MARCH 6, 2024

Leading the charge are AI-as-a-Service (AIaaS) models, offering businesses flexible access to pre-built artificial intelligence solutions without costly investments in infrastructure and expertise. This vast landscape presents immense opportunities for customer service monetization through AI-powered personalization.

Strategy 52

Strategy Authoring Tools Text-to-Speech Streaming 52

SweetRush

NOVEMBER 30, 2023

November 29, 2023 – Bridgestone Americas, a global leader in tire technology and service, and SweetRush, a leading provider of custom learning solutions, announced the launch of an award-winning, mobile-friendly, high-engagement sales training and performance program: Consumer Tire Education (CTE). San Francisco, Calif.,

Sales 87

Sales Innovation Brandon Hall Program 87

Learning Pool

SEPTEMBER 26, 2022

As providers of one of the most feature-rich learning suites on the market, Learning Pool, the leading e-learning solutions provider, is thrilled to have made it to the 2023 list for ‘Top Content Providers for Employee Onboarding’ by eLearning Industry. .

Diversity Training 98

Diversity Training Providers Brandon Hall Custom eLearning Development 98

Play.ht

APRIL 15, 2024

Have you ever called a customer service number and been greeted by a voice that seemed almost human, yet you knew it was a machine? This technology is reshaping how businesses handle customer calls, making interactions more efficient and often more pleasant. That’s conversational AI IVR at work.

Conversation 40

Conversation Customer Service Voice Text-to-Speech 40

Learning Pool

FEBRUARY 11, 2022

Using fitness and the leadership skills gained during their time in the service, veterans are equipped with a new mission: to help improve the lives of others. Learning Pool empowers workplaces to deliver extraordinary learning outcomes with its comprehensive suite of innovative technologies.

Virtual Classroom 98

Virtual Classroom Activities Brandon Hall Streaming 98

Learning Pool

MAY 19, 2022

Training Industry continues to monitor the training marketplace looking for the best providers of custom content development that offer a breadth of capabilities and services. Learning Pool empowers workplaces to deliver extraordinary learning outcomes with its comprehensive suite of innovative technologies.

Blended Learning 98

Blended Learning Content Developer Brandon Hall Companies 98

Learning Pool

AUGUST 25, 2022

Each year, it prepares Top 20 reports on critical sectors of the corporate training marketplace to better inform professionals about the best and most innovative providers of training services and technologies. . Previously, Learning Pool has also been chosen as a ‘ Top 20 LXP Company ’. .

LMS 98

LMS Industry Companies Brandon Hall 98

KnowledgeAnywhere

JANUARY 24, 2024

The platform and the content within can be tailored to suit various learning styles and preferences, making sure everyone gets the most out of their training. While all these platforms share the common goal of facilitating learning and knowledge sharing, they each have distinct features and are better suited for specific contexts.

LMS 97

LMS Learning Management System VLE System 97

Learning Pool

SEPTEMBER 6, 2022

Learning Pool, provider of one of the most feature-rich learning suites on the market, is thrilled to have made the 2022 list for ‘Top LMS for Blended Learning ’ for a second year running by eLearning Industry. . The post Learning Pool positioned on ‘Top LMS for Blended Learning’ 2022 list appeared first on Learning Pool.

Blended Learning 98

Blended Learning Blended Diversity Training Brandon Hall 98

Making Change

JULY 31, 2017

Unfortunately, a lot of elearning ends up in the 40-something “Suits” category, thanks to corporate drone. To that end, this course demonstrates the six-step Customer Delightification process which… After. Our competition does a pretty good job of customer service. And do you really need narration ?).

Wimpy 184

Wimpy Score Statistics Write Blog 184

Learning Pool

APRIL 1, 2022

Each year, eLearning Industry recognizes outstanding content development and Learning Pool has been particularly commended for its exceptional commitment to providing leading-edge eLearning content development services.

Gamification 98

Gamification Brandon Hall Companies LMS 98