WhatFix

MAY 2, 2024

Back to Blog Digital Transformation , Employee Training & Development Field Service Support: How to Enable Your Technicians Published: May 2, 2024 Updated: May 10, 2024 Samantha Rohn Field service employees are the frontline ambassadors of service-based businesses, fulfilling customers’ needs and keeping business operations flowing.

Performance Support 52

Performance Support Services Support Compliance Training 52

Infopro Learning

JANUARY 21, 2021

Quality service is one of the critical factors today’s consumers consider before making a purchase. One of the most common complaints customers have today is that the customer service representatives that they talk to do not know enough about the organization’s offerings to answer their questions. Solution Highlights.

Knowledge 380

Knowledge Productivity Product Blended Learning 380

Infopro Learning

SEPTEMBER 7, 2023

One of the most critical aspects of this adaptation is ensuring that employees have the skills and knowledge needed to succeed in the changing landscape. That’s where Managed Learning Services (MLS) solutions come in. This guarantees employees the skills and knowledge required to adjust to emerging technologies and procedures.

Services 221

Services Blended Learning Solution Custom 221

Ontuitive

JANUARY 19, 2023

Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. In a survey conducted by NBC, the vast majority of the responders said that customer service has gotten worse during the pandemic times.

Adoption 170

Adoption Adopt Performance Support Support 170

Infopro Learning

JUNE 30, 2021

Rapid rates of change are transformational, but they can also often cause performance problems. Human performance is the key to successful transformation. Employees need to be equipped with the right set of knowledge and skills to fully contribute to organizational performance. Solution Highlights.

Performance Support 282

Performance Support Performance Program Case Study 282

Infopro Learning

JANUARY 25, 2022

Managed learning services can help organizations to resolve today’s training challenges effectively. Costs Problem: Effective training demands high-quality content development and delivery, robust support systems, and detailed timelines. This helps in expanding their knowledge and skill base at low costs. Let’s see how.

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Services Diversity Training Management Help 221

Infopro Learning

JUNE 23, 2022

Organizations are also welcoming external training service providers with open arms to cater to the training needs of their employees, not one but multiple service providers. L&D leaders have recognized Managed Learning Services (MLS) as a suitable approach to address most of these challenges. At Infopro Learning, Inc, our?

Services 221

Services Management Outsource LMS 221

Infopro Learning

MAY 25, 2021

There is wide variety of options you can choose from now it can be difficult to know which services meet your organization’s needs. Two types of outsourced services that are often confused are performance consulting and staffing. What is Performance Consulting? You have identified a decline in employee performance.

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Consulting Performance Support Performance Benefits 251

Infopro Learning

MAY 6, 2019

Why is Customer Service Training So Important? Customer service can greatly impact the success and perceptions of your organization. Great customer service can help you attain new business and maintain relationships with loyal customers. This is why customer service training is important.

Customer Service 272

Customer Service Methods Services Blended Learning 272

TalentLMS

JULY 24, 2023

Customer support teams are the unsung heroes of every business. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In short, all it takes is for your customer support team to be continuously supported. But you can’t rely only on that.

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Performance Support Support Teams Custom 93

Docebo

OCTOBER 2, 2018

This free report, published in partnership with The 70:20:10 Institute, uncovers how performance support brings learning and working closer together. The demand for access and support for learning in the daily flow of work has led to increased focus on mobile learning solutions and ‘microlearning’.

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Performance Support Support Performance Productivity 137

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? What role does customer support and service capability play in that mission?

Performance Support 52

Performance Support Services Support Custom 52

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? What role does customer support and service capability play in that mission?

Performance Support 52

Performance Support Services Support Custom 52

Learning Pool

OCTOBER 4, 2023

To maintain the pace of invention and change, telecoms companies require highly skilled and motivated employees who can consistently perform at the highest level. That growth depends on the innovative use of technology and the performance of key people. It’s estimated that global spending in the sector will reach 1.5

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Performance Support Performance Knowledge Worker Cloud Computing 113

Infopro Learning

DECEMBER 23, 2020

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams. Phase 1 Identifying Customer Service Challenges.

Customer Service 251

Customer Service Services Blended Learning Custom 251

Aptara

JUNE 2, 2023

In an era where knowledge is power and adaptability is key, organizations face the challenge of equipping their workforce with the skills and expertise needed to thrive. We revolutionize the way organizations approach learning and performance. Aptara recognizes this critical need and empowers performance at every step of the way.

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Performance Support Services Performance Metrics 52

Infopro Learning

APRIL 15, 2024

These intelligent assistants, powered by clever algorithms and natural language processing, are transforming how organizations support on-demand employee training. They go beyond simple tasks, tackling skill development, knowledge building, assessments, compliance training, and even onboarding all at once.

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Diversity Training Compliance Training Blended Learning Simulations 221

Instancy

SEPTEMBER 11, 2023

In today’s fast-paced world, staying ahead of the curve in the workplace often requires quick access to knowledge and resources. Unlocking Knowledge On-Demand Imagine being able to search for knowledge instantly, just by pointing your mobile device at an object. It enhances customer service and product knowledge.

Augmented Reality 52

Augmented Reality Performance Support Scanning Performance 52

TalentLMS

APRIL 12, 2023

Product knowledge training has the power to boost your team’s performance and your company’s revenue. To keep your sales reps at the top of their game, you need to update their product knowledge regularly. In this article, we’ll talk about maximizing sales performance through product training. company size, industry, etc.)

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Productivity Product Knowledge Sales 92

Allison Rossett

MAY 23, 2013

Thus, mobile performance support is particularly valuable for a fast-paced industry like retail, where products and fashion change with the seasons, and where store employee turnover can be as high as 67%, according to a 2012 Hay Group report. How can a retailer use mobile performance support to deliver business impact?

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Performance Support Support Performance Association 183

Learnnovators

OCTOBER 5, 2014

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. You can’t teach people everything they need to know.

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Performance Support Support Performance Case Study 150

Infopro Learning

AUGUST 7, 2023

According to LinkedIn’s Building the Agile Future Report , most organizations strive to create a people-centric future and seek support from L&D to achieve this. Learning advisory provides guidance and support to organizations on their L&D initiatives. What is a Learning Advisory?

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Benefits eLearning Consultant Consulting Agile 221

Acorn Labs

MAY 17, 2024

It's a truth universally acknowledged: An organisation in possession of a good workforce must be in want of a strong performance management cycle. A typical performance management cycle tends to cover a year-long performance period, topped off with a formal performance evaluation at the end.

Performance Support 52

Performance Support Performance Evalution Agile 52

Learning Visions

DECEMBER 17, 2014

To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. with more on-demand training.

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Performance Support Social Networks Metrics Support 202

Infopro Learning

JULY 18, 2017

An entire book could be written on whether this money should be spent on leadership , customer support , onboarding , etc., There are four main sales training categories that companies are investing in; Selling Skills, Product Knowledge, Company Information, and Industry Knowledge. The Importance of Product Knowledge Training.

Knowledge 340

Knowledge Productivity Product Blended Learning 340

Appsembler

FEBRUARY 9, 2024

The ability to effectively convey the intricacies of your products or services is not just an advantage but a necessity. Many businesses recognize the need for a robust product knowledge training program but often find themselves at a crossroads, trying to figure out how to develop and implement such a strategy effectively.

Knowledge 52

Knowledge Productivity Product Program 52

Ed App

JANUARY 27, 2023

The type of service provided to customers can make the difference between whether a brand or organization succeeds or fails. The best customer service solutions train your employees to offer superstar services and allow you to measure their performances so you can do adjustments along the way.

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Customer Service Services Solution Custom 75

Wahoo Learning

AUGUST 10, 2023

Here, we will explore how to improve your channel sales performance by addressing common challenges businesses often encounter. These channel partners help reach target markets and provide local expertise, customer support and market reach. However, reaching your desired sales figures can be a complex and challenging task.

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Performance Support Sales Performance Solution 77

Learnnovators

OCTOBER 5, 2014

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith “ You can’t teach people everything they need to know. business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before.

Performance Support 100

Performance Support Support Performance Case Study 100

Appsembler

JUNE 28, 2023

That’s where employee training software streamlines and enhances training processes, resulting in improved employee performance and overall organizational growth. With interactive and engaging training content, learners can actively participate in the training process, leading to better retention and application of knowledge.

Authoring Tools 97

Authoring Tools Software Compliance Training Performance Support 97

Coreaxis

FEBRUARY 4, 2024

Top 6 reasons outsourcing bookkeeping services for your business Top 6 reasons outsourcing bookkeeping services for your business Discover how bookkeeping can provide you with accounting support to oversee crucial tasks to streamline processes for your business.

Outsource 52

Outsource Services Authoring Tools Business 52

Rustici Software

FEBRUARY 15, 2024

Rustici Engine 23 was a similar labor of love, building toward better performance, more configurability and greater compatibility. support, streaming video file support and out-of-the-box plugins for reading configuration files from Vault and Consul. Engine will continue to support xAPI 1.0.3, pipe flowing.

Engineering 52

Engineering Performance Support Pipes Support 52

CLO Magazine

MAY 20, 2021

They also do not have the resources to provide the one-on-one support needed to help new hires figure out how to apply training to actual work scenarios. They feel isolated, underprepared, scared to make a mistake and even afraid they might lose their job because of performance.

Performance Support 102

Performance Support Performance Simulations Exercise 102

Play.ht

APRIL 15, 2024

Ever since I started working in AI, I’ve seen firsthand how conversational AI for customer service technology can transform the way we interact with customers. Benefits of conversational AI in customer service 24/7 availability One of the standout benefits of conversational AI is its ability to handle customer queries all day and night.

Customer Service 40

Customer Service Conversation Services Custom 40

Coreaxis

MARCH 2, 2024

8 Reasons WHY to choose outsourced bookkeeping services Discover the top 8 compelling reasons why outsourcing bookkeeping services can significantly boost the efficiency and productivity of your business. In this article, we will explore six key reasons why outsourcing bookkeeping services is the smart choice for your business.

Outsource 52

Outsource Services Authoring Tools Confidentiality 52

Brilliant Teams

SEPTEMBER 27, 2023

10 Compelling Reasons to Choose Our Custom eLearning Services for Business Training - Introduction In the fast-paced and ever-changing landscape of modern business, the significance of effective training and development cannot be overstated. Cost-Effective Scalability: Custom eLearning services are designed to grow with your organization.

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Compliance Training Diversity Training Custom eLearning Development Services 59