How Can a Customer Service eLearning Course Improve Sales?
FEBRUARY 24, 2017
Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. Or do they show a legitimate interest in the human beings purchasing their product, willing to engage with them on a personal level and give assistance if that product fails?
Do we need product evangelists for each product/service?
JULY 1, 2015
In the last few years markets have become more competitive as product lifecycle is reducing and go to market timing is becoming more and more important. But the real factor that makes marketing more complex is that products and services are becoming more technological and therefore complex and so they require more knowledge to be used. The potential customer (in both the B2B and B2C markets) needs to be familiar with the product in advance: they have to know it BEFORE they buy it. Knowing a product before purchase is related to market education. Conclusion.
6 Tips To Improve Customer Service With Online Training
MAY 13, 2016
How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. The issue is that challenging; unhappy, and disgruntled customers can be difficult to manage, which is why your customer service staff needs all of the help they can get to navigate tricky situations. Offer on-the-job training tutorials.
Content as a Service (CaaS)
MAY 13, 2013
The etextbook in 2018 will be coupled to an app that will provide you with Content as a Service (CaaS). It will replace the old print (and even current online) proto-etextbook that used content as the product you bought. By 2018, you will be purchasing the services which the app and the etextbook will provide. It will be designed to make learning easier and more effective. Dream with me a moment …. Future of education Learning Learning Technology
Seven Simple Secrets to Off-the-Shelf Course Success
For example, your goal might be to hire and train three new service teams this year. The final product shows a direct link between the training and the goals of the. Instructional design approaches, current thinking and modern production values aside, a. and development firm offering clients a wide variety of services from strategy to. Seven Simple Secrets to. capital.
Training Manager Frustrations: The Customer Service Solution
OCTOBER 18, 2016
Training Manager Frustrations: The Customer Service Solution. Everyone wants to receive good customer service and every company would like to think they offer acceptable to great customer service. Yet we all have horror stories of disappointing service we’ve experienced. It’s every service manager’s worst nightmare. Customer Service Hall of Fame.
Gussy Up Your Video Production With 3 New Camtasia 9 Themes
OCTOBER 12, 2016
The post Gussy Up Your Video Production With 3 New Camtasia 9 Themes appeared first on eLearning Brothers. Camtasia Resources Camtasia Template Library eLearning eLearning Template Library Featured Graphic Design Resources Products/Services ResourcesWe can expect remarkable things with the exciting release of the new Camtasia 9. Click here to see pricing!
8 Key Customer Service Skills Every Employee Needs
SEPTEMBER 12, 2016
Good customer service skills make a difference to your bottom line. If your business has customers, you and your team needs customer service skills. But good customer service means waiting for a client to fully explain the problem, especially if he or she is confused and frustrated. Product knowledge. And good customer services take more than a smile. Patience.
Business = service
NOVEMBER 22, 2011
Read my friend Dave Gray’s post, Everything is a Service. Unlike products, services are often designed or modified as they are delivered; they are co-created with customers; and service providers must often respond in real time to customer desires and preferences. Services are contextual – where, when and how they are delivered can make a big difference.
4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]
retention, productivity, and employee engagement. provides a full range of services to support the design and delivery of your. customer service and innovation. FOUR WAYS TO CLOSE THE. LEARNING-DOING GAP FOR. FRONT-LINE MANAGERS 4FOREWORD We’re in business to help organizations. achieve their goals by making sure their. employees have the knowledge and skills. Our experience.
The Cost of Misinformation in Customer Service
FEBRUARY 9, 2016
Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. A bad customer service experience costs your business revenue through abandoned transactions, lost customer relationships, and wasted time and resources. The 2011 Global Customer Service Barometer says that American businesses lose more than $84 billion yearly from mismanaged customer interactions. Lost revenue. Weak customer relationships.
Product Review – Adobe Captivate Prime LMS
AUGUST 27, 2015
Self-Service system in a sense, can buy and go live quickly (albeit at Enterprise I would not). If you are a fan of Adobe products and love Captivate the authoring tool or Connect, then having the LMS wouldn’t be out of the question. If you do not have those Adobe e-learning offerings, but have Adobe products, again, it is not out of the realm to see you purchasing the solution.
Customer Service and eLearning
AUGUST 12, 2016
With over 13 million employees working in either retail or restaurants, customer service accounts for a vast majority of online learning. From new hire onboarding to operational training to compliance, most customer service organizations need valuable learning for each type of employee. In order to compete in the customer service world, employers must keep their employees up-to-date with the latest training and requirements. The biggest training requirements for customer service can easily be taught through online learning. Product Training. Soft Skills.
How to Boost eLearning Productivity with 10 EdTech Online Tools
JULY 16, 2015
The following tools will help you boost your productivity. This is a cloud file sharing, file sync and online backup service that will keep your files safe and updated at all times. The post How to Boost eLearning Productivity with 10 EdTech Online Tools appeared first on eLearning Brothers. At the moment, she is working on her first eBook dedicated to online learning. Fences.
Learning Insights Guide 2017: Progress with Purpose
new product, how to use it and how. Case study We talked to an L&D consultant at a quick service. be more productively spent researching. drive productivity, growth and innovation. Learning Insights 2017 1 Learning Insights 2017 Progress with purpose Learning Insights 2017 2 “WE’RE LOOKING TO CLOSE THE. GAP BETWEEN LEARNING AND. PERFORMANCE – BETWEEN. KNOWING AND DOING.
19 Productivity-Boosting Apps for L&D Project Managers
Dashe & Thomson
MARCH 17, 2017
As a Project Manager, organization and productivity is essential to your job. To help you step up and do more with less, check out these tools recommended by highly productive project managers. Mind Mapping Productivity Project Management/Project Delivery Microsoft Project Job Aids GoogleThe project management profession is growing into its own.
16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two
MAY 16, 2016
Let’s dive right into the metrics, once again categorized by operational excellence and employee productivity: . For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. As these have a heavy customer service component to them, this metric can help measure the success of these programs and whether improvement needs to be made in the training of front-line personnel. to 68.8%
Learning Solutions and Your Product Launch: The Secret to Success (White Paper)
AUGUST 19, 2014
Your product might be ready to launch, but what about your sales and support reps? A slick launch meeting is not enough for them to really know your product, and a quick skim of your marketing collateral is not the ideal preparation for talking to customers. The time, effort, and energy that goes in to a product launch are too valuable to waste. What you’ll learn.
7 Perks to Skyrocket Employee Productivity
WalkMe Training Station
FEBRUARY 27, 2017
Not only do they sweeten the deal and assist in employee retention, they also significantly boost daily productivity. Get this perk to decrease training time and increase productivity at work. Along the same lines of having a steady supply of caffeinated drinks, having snacks in the office can boost productivity too. Less sick days means more productive days. Caffeine.
Selling your services by the hour
Clive on Learning
AUGUST 30, 2012
This site, [link] , allows you to offer your services to carry out particular tasks at a specified hourly rate. Alternatively, you can buy those services from others. Not surprisingly, the most popular services on offer at the moment are those that can be provided virtually, like graphic design or coding, but currently no-ones extending this to learning technologies.
Give Your Service Technicians An Edge With Online Training Formats
SEPTEMBER 20, 2016
Competition is intense with companies vying with each other to sell the best products to consumers. Apart from features and value for money, customers demand efficient after-sales service. This is possible only if service technicians are trained well and their knowledge is reinforced continually through on-the – job training. How can this be done? Let’s find out. Videos.
10 Tools and Services For Successful Business Presentations
Your Training Edge
APRIL 8, 2016
To increase your overall productivity it’s imperative that you simplify the process with the tools technology offers. Ninja Essays – This professional writing service is extremely useful for almost any type of business content or presentation creation. Presentations and communicating ideas through attractive slideshows has become a necessary element of almost any successful business.
Mobile Learning Provides a Lot of Advantage for the Banking and Financial Services Industry: An Insight
JUNE 1, 2015
The Banking, Financial Services and Insurance (BFSI) industry is a highly dynamic sector where updated knowledge provides an extra edge over others in the competitive scenario. There is also a heightened demand for newer products and services from customers, businesses as well as the government. A mobile LMS has to be suitably customized for mobile delivery platform.
Customer Experience Key to Product Design
MAY 11, 2016
And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. The post Customer Experience Key to Product Design appeared first on Origin Learning - A Learning Solutions Blog. What exactly were the new challenges?
Applications of online training: customer service
DECEMBER 17, 2013
Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. Offering customer service training to employees has been shown to drive sales and give businesses a strong competitive advantage.
A Brilliant PowerPoint Tip for Enhanced Custom Graphics
MARCH 8, 2017
OpenOffice is basically a free version of office productivity suite, so it will come as no cost to you. eLearning Featured Powerpoint Resouces Products/Services Resources Stock AssetsThose of you who are familiar with PowerPoint know that it can support and allow for the creation of some amazing graphical content. So moving between the two can be very difficult.
3 emerging services of the L&D Department
JULY 12, 2013
As I prepare myself for an upcoming meeting on the Future of Workplace Learning, I have put together a simple slide to show what I see as 3 emerging services of the future L&D department. Content Production Service - creating courses and resources Learning Concierge Service – identifying one-size-fits-one solutions for ad hoc performance problems [.]. Social learning
Development: The Link between IT and Productivity
AUGUST 3, 2016
In the IT business world, time is money — and money wasted due to lost productivity is one of the most common challenges companies face today. This unstructured, self-taught learning approach costs about $5 million per 1,000 employees in lost productivity each year. The biggest training benefit is the improvement in the final product or service a team will deliver.
Articulate Implements Subscription Pricing for Their Products
NOVEMBER 10, 2016
They have made some big changes in their products by introducing the new Articulate 360. First, let me clarify: Storyline still looks to be their flagship product, going under the moniker “Storyline 360” It looks to have been updated with some new features as well. But they have added a new solution to the product-line, called Rise. What This Means For You.
Presentation: The Difference Between Good and Super eLearning Courses
MARCH 3, 2017
Course Library Custom Solutions Developer Resources eLearning Featured Instructional Design Resources Powerpoint Resouces Products/Services Project Management Resources ResourcesTitan: What’s the difference? Megamind: PRESENTATION! Cue explosions and “Welcome to the Jungle” by Guns N’ Roses]. Charisma, timing, design sensibilities, etc. Design choices.
Product Sales Training in the Sales Enablement World
DECEMBER 13, 2016
What is the place of product sales training in sales enablement? In this super set of Sales Enablement, product sales training is a subset. Though product sales training is a part, it is the vital heart of sales enablement. So, the value of product sales training does not diminish in the sales enablement process. Product Training Prior to SE.
Camtasia Templates in Action
MARCH 21, 2017
With a little bit of creativity, eLearning Brothers templates can be a valuable tool to spice up your production, and to help turn you into an eLearning Rockstar! Camtasia Resources Camtasia Template Library eLearning Featured Instructional Design Resources Products/Services ResourcesHave you noticed that eLearning course creators are amazing?
Product Review: Saba Social
AUGUST 12, 2011
A LMS whose UI is poor, ease of use not there and questionable feature sets and service. Saba Social is a very solid product, that despite a few hiccups and “huh moments, achieves what it sets out to do, provide a user friendly social experience. e-learning e-learning vendors elearning Product Review Saba craig weiss E-Learning 24/7 product review Saba Social social learnin
Productivity Secrets from the Trivantis Pros: Pt.1
SEPTEMBER 16, 2015
Our developers and designers here at Trivantis are pros at getting stuff done (just take a look at our service pack and updates page), so I asked them to share their secrets. Turns out, our Trivantis pros have too many productivity secrets to fit into one blog post, so today is just Part 1: General Work Productivity. Laura Silver, Director of Product Management.
Product Review: Litmos LMS
FEBRUARY 26, 2011
Technical Support and Service. API E-Learn Info e-learning e-learning vendors elearning hosted Litmos LMS mobile learning Product Review SAAS SCORM Uncategorized craig weiss elearning vendors learning management system litmosSo what makes a Lite LMS different from a Standard LMS? If you exceed your storage allotment, Lite systems usually charge for additional storage. Standard 93%.
16 Metrics of Healthy Customer Service-Oriented Businesses: Part One
MAY 9, 2016
Duly inspired, we have compiled our own list of metrics that define a healthy customer service-oriented business. Specifically, quick-service restaurants (QSRs), retail organizations, and hotels. Categorized by operational excellence and employee productivity, these first five indicators of a healthy QSR will arm managers, business owners, and their staff with a framework to run their business operations more efficiently. While some choose to employ less staff or limit overtime, others must increase employee productivity. Employee Productivity.