It’s abut how social and performance support are a natural connection. social strategyI’ve been revisiting performance support in preparation for the Guild’s Performance Support Symposium  next month, and I’m seeing a connection between two models that really excite me. So, let’s start with a performance model. This model came from a look at how people act in the world and I was reminded of it during a conversation on informal learning. Most of the time, we’re acting in well-understood ways (e.g. Here, the support we need differs. MORE >>

I think also at least for some social learning interventions. strategyI was defending Kirkpatrick’s  levels the other day, and after being excoriated by my ITA colleagues, I realized there was not only a discrepancy between principle and practice, but between my interpretation and as it’s espoused. Perhaps I’ve been too generous. The general idea is that there are several levels at which you can evaluate interventions: whether the recipient considered the intervention appropriate or not. whether the recipient can demonstrate new ability after the intervention. MORE >>

My initial step would be to establish a social media system, supporting conversations and collaboration on work teams and communities of practice. Again, with a performance strategy focus. I’d probably structure this as a performance unit, and ensure that the staff are trained to look at the full suite of opportunities to improve performance including social, and consider the emotional side – motivation, anxiety, and confidence – as well as the cognitive. social strategyThe goal is to have tools ‘to hand’ as well as people. MORE >>

What would characterize the reasons why you might start with formal learning, versus performance support, versus social? My initial reaction, after working with my ITA colleagues, would be that you should start with social. Social really comes to it’s fore for organizations depending on continual innovation: perhaps consumer products, or other organizations focused on customer experience, as well as in highly competitive areas. social strategy While the longer term customization is very unique, I wondered if there were some meaningful categorizations. MORE >>

As social media is more available, people are more available, and people are often reaching out to others for support rather than courses. social strategyMy ITA Colleague Jay Cross had a hangout over the weekend and the conversation rolled around to the role of L&D in the new era (related to yesterday’s post ). I’ve previously  addressed  how we can now be using tech for more of the full suite of performance, but it occurred to me that there are some ways we could and should be thinking differently about the ways in which performance can be supported. And MORE >>