Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

Customer Service 100

Customer Service Services Custom Simulations 100

Dashe & Thomson

FEBRUARY 10, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.

Social Networks 124

Social Networks Social Social Learning Blended Learning 124

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

LearnDash

NOVEMBER 21, 2023

Here are 10 things to consider: Prioritizing new members over existing ones Neglecting user experience Not delivering fresh content Sacrificing quality for quantity Not building trust Making big changes too frequently Spamming members Giving sub-par customer service Not surveying your members Reinventing the wheel Let’s take a closer look.

Site 223

Site Customer Service Trust Community 223

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials. Builds Service Skills On The Spot.

Compliance Training 64

Compliance Training Customer Service Mobile Learning Services 64

The Performance Improvement Blog

DECEMBER 10, 2013

When it comes to measuring customer satisfaction, managers are gaming the system. They are advising customers to answer survey questions in a way that makes the manager look good, i.e., a rating of 5 on a 5-point scale. Rather than trying to improve the customer experience, they are trying to improve their scores.

Custom 185

Custom Games System Customer Service 185

Infopro Learning

JANUARY 19, 2023

Managers must provide assessments in the form of a survey, interview, or research to understand the training needs of their employees. For instance, if your sales personnel fail to retain customers, they may require customer service training to improve sales and customer satisfaction.

Custom eLearning Development 221

Custom eLearning Development Diversity Training Metrics Program 221

TalentLMS

JULY 24, 2023

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. In this article, we will explore effective strategies for supporting your customer support team, focusing on open communication, teamwork, motivation, training, and work-life balance.

Performance Support 93

Performance Support Support Teams Custom 93

Infopro Learning

FEBRUARY 5, 2020

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales.

Knowledge 305

Knowledge Productivity Product Games 305

Learningtogo

AUGUST 20, 2019

Consultative Sales Certification (CSC) is not about testing in the traditional sense. Instead, we focus on developing sales capability and performance that is based on neuroscience and customized for your team. THE CONSULTATIVE SALES MODEL. The program includes: Background Surveys. Consultative Sales Planner (PDF).

Consulting 100

Consulting Brain Sales Program 100

The Performance Improvement Blog

FEBRUARY 26, 2013

If customers didn’t like the new product, that could have been the end of his career with Domino’s. So the leaders listened to their customers and redesigned their pizza. Honesty resulted in a dramatic increase in sales and profit. I’ve heard the mantra, “listen to your customer”, for many years.

Custom 182

Custom Customer Service Services Survey 182

Infopro Learning

JULY 6, 2017

27% of CLOs are deeply concerned that their learning strategies are not aligned with business objectives, according to a Chief Learning Officer survey. Transitioning from Trainers to Performance Consultants. As CLOs know, L&D playing the role of performance transformation is not as easy as it sounds.

CLO 420

CLO Performance Kirkpatrick Guide 420

learnWorlds

JULY 8, 2022

Are you putting enough focus on customer satisfaction in your business? Besides, you already know this – it’s all about the customer. Customer satisfaction should be a top priority of every business because happy customers are more likely to stick around and recommend your business to others.

Custom 52

Custom Metrics Business Score 52

Ed App

JUNE 24, 2021

Sales representatives play a pivotal role in building your brand image and reputation and ensuring long-lasting customer retention. With this in mind, it is critical that they receive regular sales training and support to keep the quality of their performance up to the highest standard and further maximize their potential. .

Sales 52

Sales Platform Virtual World eLearning Tools 52

Epilogue Systems

MARCH 23, 2023

Customer success (CS) is a component of the SaaS industry that is taking on more and more significance. Yet, customer success in SaaS is still a relatively young area, and entering something you don’t fully understand might be challenging. Customer success in SaaS definition What is customer success?

Custom 52

Custom Metrics Adoption Adopt 52

eLearningMind

JANUARY 12, 2023

The modern customer has so many good-quality products to choose from these days. But as a result, attracting and retaining customers is more demanding than ever. “Then, how am I going to engage customers? . “Then, how am I going to engage customers?” What is customer engagement? ” you ask.

Custom 52

Custom Strategy Authoring Tools Training 52

Jigsaw Interactive

JUNE 29, 2022

Did you know that the average person spends about 13 hours a year waiting on hold to resolve a customer issue? This is more than just an annoyance and an inconvenience, it’s a big red flag about the overall state of customer service. But first, let’s consider why mediocre service is so common nowadays.

Quality 40

Quality Custom Customer Service Services 40

Disprz

JUNE 28, 2021

Whether it be a sale or just introducing a new product, the frontline staff in retail are the first to interact with the customer. The image of a company or service is created based on how well-trained the team is and how sensitive they are to the customer’s queries. Communication and Adaptability of Customers.

Sales 52

Sales Skills Customer Service Internationalization 52

Infopro Learning

NOVEMBER 21, 2023

According to the McKinsey Global Survey , 40% of respondents said their firms will boost their overall investment in AI due to future AI advancements. In the ever-evolving landscape of corporate training, one question looms large; will Artificial Intelligence (AI) disrupt Learning & Development (L&D) teams? 

Teams 221

Teams Privacy Compliance Training Harbinger 221

learnWorlds

AUGUST 2, 2023

Recent research by Deloitte indicates that client-centric companies are 60% more profitable compared to companies not focused on the customer. A client-centric philosophy manifests in several ways – starting with a deep understanding of customer needs and desires , combined with a proactive rather than reactive approach to those.

Custom 52

Custom Education Business Metrics 52

Thinkdom

NOVEMBER 9, 2023

Based on the recent issue highlighted by the customer retention team in the quarterly review, specifically regarding the decrease in repeat customers, the L&D Specialist conducts an LNA. The focus is on enhancing customer service skills to address this concern directly.

Specialist 52

Specialist Compliance Training Sales Customer Service 52

Infopro Learning

MARCH 24, 2023

With the rapid pace of technological advancements and changing consumer behaviors, workforce transformation has become essential for retail businesses to stay competitive and meet the evolving needs of their customers.

Develop 221

Develop Diversity Training Social Media Social Networks 221

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. These staff members are trained in the most effective ways to communicate with customers.

Case Study 91

Case Study LMS Customer Service Training 91

TalentLMS

MAY 11, 2023

Whether you have a small or a larger sales team, chances are your salespeople are not on the same level. Meanwhile, others are already experienced in reaching out to customers and feel more confident with their quotas. Some sales training programs might fail to engage salespeople.

Skills 98

Skills Authoring Tools Metrics Tips 98

eloomi

AUGUST 28, 2023

Tailor your training modules to meet unique retail needs, driving efficiency and customer engagement. With the right training, your employees can provide top-notch customer service, drive sales, and keep your store running smoothly. Book a free demo today. eloomi is a standout in retail-focused LMS.

Compliance Training 52

Compliance Training Customer Service Compliance Sales 52

Infopro Learning

APRIL 3, 2023

According to the 2022 Workplace Learning Report | LinkedIn, 50% of L&D pros use employee engagement survey scores to assess the impact of skill-building programs. For example, a sales training program could use a leaderboard to track and display the performance of different teams, motivating learners to perform better.

Roles 221

Roles Blended Learning Training Train 221

WhatFix

MAY 11, 2023

Orientation Training Onboarding Training Compliance Training Product Training Leadership Training Technical Training Quality Assurance (Q/A) Training Sales Training Soft-Skills Training Team Training Diversity Training Safety Training Upskilling Reskilling What is Workplace Training? Information on safety procedures.

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

Time to Know

SEPTEMBER 14, 2021

POST-PANDEMIC RETAIL – According to the latest edition of the survey “Digital Transformation in Retail”, by the Society of Retail and Consumer Affairs (SBVC), investment in digital transformation initiatives grew 87% among retailers in the last year, of which 74% increased their sales revenue. source: [link] ) .

Platform 52

Platform Market Customer Service Sales 52

Integranxt

DECEMBER 21, 2023

Advanced Personalization Techniques in Marketing and Sales Large Language Models (LLMs), that work behind Chatbots such as OpenAI’s ChatGPT 3.5, 4 and open source LLM Models such as Llama, are revolutionizing marketing and sales through advanced personalization.

Predictions 52

Predictions Adoption Adopt Emergent 52

TechSmith Camtasia

FEBRUARY 24, 2020

Can you build a successful business without successful customers? But, most companies (both large and small) don’t invest enough time and energy in customer education — actually helping their customers learn to use your products. Customers feel anxiety when they try a new product or service.

Custom 92

Custom Education Content TechSmith 92

Kitaboo

APRIL 23, 2024

A recent survey revealed significant benefits associated with comprehensive training programs within companies. Demonstration Videos Demo videos are instrumental in driving product sales by helping employees visualize the end-product/service experience. Consider scalability and customization options to accommodate future growth.

Video 52

Video Diversity Training Compliance Training Guide 52

Infopro Learning

MAY 1, 2018

For example, the first level allows them to explore the sales floor and help a customer locate a particular product, while the second gives them the opportunity to troubleshoot an issue with the POS terminal or resolve a client complaint. Customer Service Scenarios. Compliance Conundrums. Team Troubleshooting.

Compliance Training 193

Compliance Training Games Online Simulations 193

Epilogue Systems

FEBRUARY 19, 2024

” Examples of resources and techniques for Level 1 Reaction Evaluation: Post-training surveys: Administering surveys immediately after the training session can capture participants’ initial impressions. These surveys often include questions about the training’s content, presentation, and perceived value.

Kirkpatrick 40

Kirkpatrick Evalution Metrics Training 40

ProProfs

JULY 19, 2019

Surveys provide actionable information for all kinds of online training environments. With this in mind, we discuss in this blog 10 effective training evaluation survey questions that you should include in your training survey. Importance of Framing the Right Training Survey Questions. Read on to find out. Respect that.

Survey 61

Survey Online Authoring Tools Training 61

Kitaboo

FEBRUARY 26, 2024

Physical books have started to see a decline in today’s digital age, with WordsRated reporting that trade book sales were down 10.11% in 2022 as compared to 2021. Refine your eBook store website design and layout to create a user-friendly browsing and purchasing experience for customers. Table of Contents I.

eBook 52

eBook Guide Authoring Tools Social Media 52

Roundtable Learning

JUNE 9, 2020

Retail training focuses on the behaviors that increase sales and provide positive customer experiences. Kindly and efficiently assisting customers. Closing sales, cross-selling, and upselling customers. Customer Service. Customer Service. Product and Service Knowledge.

Blended Learning 59

Blended Learning Customer Service Training Train 59

Integranxt

DECEMBER 12, 2023

AI-driven Customer Relationship Management (CRM) AI has redefined CRM systems, making them more intelligent and responsive. Benefits in Sales, Marketing, and Service A new survey of business leaders by PWC in the US shows that 88% struggle to capture the value from their technology investments.

Solution 52

Solution Guide Business Predictions 52