fewStones

MAY 10, 2024

In this article, we will provide all the necessary info you need to start creating your own — the what, why, and especially the who — professional corporate training video production company you should hire. These videos are beneficial for sales teams, customer service representatives, and clients.

Productivity 52

Productivity Product Compliance Training Diversity Training 52

Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

Customer Service 100

Customer Service Services Custom Simulations 100

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

Litmos

MARCH 9, 2020

Tired of listening to your customer service team gripe about “more training?”. It's a common problem for customer service leaders, but one that is very fixable, if you change the perception of why service agents need to engage in continuous learning. Remember, Customer Service is a Really Hard Job.

Customer Service 52

Customer Service Services Custom Teams 52

Academy of Mine

NOVEMBER 25, 2020

Why You Ought To Lean On eLearning for Your Customer Service Training Obviously having a top-tier customer experience team should be high on the list of any business hoping to thrive in the coming year, but why make eLearning a part of that equation? Investing early in a high-quality LMS saves you money in the long run.

Customer Service 40

Customer Service Services Blended Learning Custom 40

Hurix Digital

NOVEMBER 28, 2023

Read on to learn how your business can harness the power of RPA to enhance productivity and operational efficiency in today’s landscape. Data Entry and Data Migration Invoice Processing Customer Service Supply Chain and Inventory Management How to Use RPA Automation to Increase Productivity?

Productivity 52

Productivity Product Customer Service Simulations 52

Integranxt

NOVEMBER 21, 2023

In the rapidly evolving business landscape, the continuous modernization of products stands as a critical factor for sustaining competitiveness. Modernization isn’t just about keeping up with technology; it’s about reimagining products to meet the ever-changing market demands and customer expectations.

Services 52

Services Productivity Product Guide 52

Infopro Learning

JANUARY 19, 2023

Managers must provide assessments in the form of a survey, interview, or research to understand the training needs of their employees. For instance, if your sales personnel fail to retain customers, they may require customer service training to improve sales and customer satisfaction.

Custom eLearning Development 221

Custom eLearning Development Diversity Training Metrics Program 221

Think Orion

JANUARY 2, 2024

Modern-day education isn’t possible without Edtech products. EdTech products facilitate personalized learning, accessibility, and remote education. Now the question is, how to sell edtech products to parents? Here are 8 effective strategies to sell Edtech products to parents: 1.

Productivity 52

Productivity Product Strategy Case Study 52

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons why you should bring mobile learning into the fold to improve employee productivity and online training ROI. 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore.

Compliance Training 64

Compliance Training Customer Service Mobile Learning Services 64

Infopro Learning

NOVEMBER 21, 2023

According to the McKinsey Global Survey , 40% of respondents said their firms will boost their overall investment in AI due to future AI advancements. Things are different now; AI offers L&D professionals a data-driven foundation to make informed choices about training programs, learning content development, and resource allocation.

Teams 221

Teams Privacy Compliance Training Harbinger 221

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. It enhances efficiency and productivity. Happy customers attract more business.

Case Study 91

Case Study LMS Customer Service Training 91

ProProfs

JULY 19, 2019

Surveys provide actionable information for all kinds of online training environments. With this in mind, we discuss in this blog 10 effective training evaluation survey questions that you should include in your training survey. Importance of Framing the Right Training Survey Questions. Read on to find out.

Survey 61

Survey Online Authoring Tools Training 61

Paradiso

NOVEMBER 17, 2023

The insurance industry constantly changes, with new products, rules, and best practices emerging. Facilitate interactive and group learning through features like gamification , discussions, quizzes, and surveys. Employees can access training materials when most convenient for them, enhancing overall productivity.

LMS 91

LMS Compliance Training Industry HIPAA Training 91

Infopro Learning

JANUARY 29, 2020

When planned and implemented correctly, your onboarding program will help you increase employee retention, boost productivity, increase profits and create your brand advocates. After new hires start, it can take them up to eight months to attain their optimal productivity. (2) Reduces Employee Attrition. Speeds up Time-to-Competency.

Effectiveness 251

Effectiveness Case Study Study Reputation 251

Infopro Learning

MARCH 24, 2023

Skills gap: The retail industry requires a diverse set of skills, including customer service, sales, inventory management, and technology expertise. These accounts disseminate information about job vacancies across Twitter, LinkedIn, and Facebook platforms.

Develop 221

Develop Diversity Training Social Media Social Networks 221

Infopro Learning

MAY 1, 2018

For example, the first level allows them to explore the sales floor and help a customer locate a particular product, while the second gives them the opportunity to troubleshoot an issue with the POS terminal or resolve a client complaint. Product Knowledge Quiz Show. Can they upsell services or add-ons to increase your profits?

Compliance Training 193

Compliance Training Games Online Simulations 193

WhatFix

MAY 11, 2023

As technology changes daily, employees expect their organizations to support them with continuous informative training programs to keep them updated with the latest industry processes, trends, and technologies. Increased productivity Training acts as a productivity booster for your employees. Information on safety procedures.

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

learnWorlds

JULY 8, 2022

Customer satisfaction (CSAT) is a way of measuring how content and satisfied your customers are with your company’s product and services. It is used to help you understand how well your customer experience meets your customers’ expectations , and how potential buyers perceive your product.

Custom 52

Custom Metrics Business Score 52

Infopro Learning

FEBRUARY 28, 2020

In another survey it was found that 99% of respondents said they would like to work remotely at least some of the time for the rest of their careers. (2). This sums up to an increase in work efficiency and a definite increase in productivity. The remote workforce is rapidly growing, and it’s only expected to continue.

Compliance Training 294

Compliance Training Blended Learning Micro-Learning Case Study 294

Epilogue Systems

FEBRUARY 19, 2024

” Examples of resources and techniques for Level 1 Reaction Evaluation: Post-training surveys: Administering surveys immediately after the training session can capture participants’ initial impressions. These surveys often include questions about the training’s content, presentation, and perceived value.

Kirkpatrick 40

Kirkpatrick Evalution Metrics Training 40

CLO Magazine

APRIL 20, 2018

Young workers find informal conversation with a subject matter expert to be extremely useful. However, by late career the trend reverses again, and the 50+ group shows greater interest in informal conversation with SMEs than those in mid-career. Koreen Pagano is a product management director for D2L.

Mentoring 80

Mentoring Coaching Survey Blended Learning 80

Thinkdom

JANUARY 4, 2024

For instance, if you’re aiming to share basic information, a simple course could be just what you need. It's the element that transforms passive learning into an active experience, where learners are not just recipients of information but are actively involved in the learning process.

Content Developer 105

Content Developer Interactive Simulations Content 105

Learning Pool

NOVEMBER 8, 2023

A recent survey of 8,000 businesses in the US revealed that 93% of employers reported a skills gap in IT specialists. This gap is affecting areas like cybersecurity, productivity, competitiveness, and customer service. A climate of learning positions people for the tasks and roles of the future.

Industry 111

Industry Skills Technology Knowledge Worker 111

Time to Know

SEPTEMBER 14, 2021

POST-PANDEMIC RETAIL – According to the latest edition of the survey “Digital Transformation in Retail”, by the Society of Retail and Consumer Affairs (SBVC), investment in digital transformation initiatives grew 87% among retailers in the last year, of which 74% increased their sales revenue.

Platform 52

Platform Market Customer Service Sales 52

Docebo

FEBRUARY 23, 2022

More importantly, they must receive ongoing online training (beyond initial onboarding) that allows them to fine tune their skills, learn about the latest products, and brush up on work related tasks. For example, a member of your customer service staff would have different standards than your sales supervisors or managers.

Organization 130

Organization Online Mentoring Training 130

Coorpacademy

MAY 11, 2023

This fourth edition follows trends in the future of employment and provides essential information to guide and prepare employers and employees for the ongoing changes. 3- Soft skills improve employee satisfaction and productivity Employees with good behavioral skills are often happier and more productive in their jobs.

Forum 91

Forum Report Job Skills 91

Kitaboo

APRIL 23, 2024

A recent survey revealed significant benefits associated with comprehensive training programs within companies. Demonstration Videos Demo videos are instrumental in driving product sales by helping employees visualize the end-product/service experience. It offers offline access and analytics tools.

Video 52

Video Diversity Training Compliance Training Guide 52

The Performance Improvement Blog

FEBRUARY 26, 2013

In 2009, at a time of declining revenue and store closings, Domino’s changed its product entirely. Doyle became CEO in 2010 and it was up to him to launch the new product. If customers didn’t like the new product, that could have been the end of his career with Domino’s. Help desks and customer surveys are ubiquitous.

Custom 182

Custom Customer Service Services Survey 182

Ed App

DECEMBER 15, 2022

In turn, it’s more effective at retaining information and promoting learning. Simulations can be particularly effective for training in fields such as healthcare, aviation, and customer service. Easily identify knowledge gaps and reinforce new information with EdApp’s Rapid Refresh. What is Game-based Training?

Examples 104

Examples Games Simulations Diversity Training 104

Epilogue Systems

MARCH 26, 2024

Onboarding emails are the initial communications sent to new users after they sign up for a service or purchase a product. These emails serve as a crucial bridge, connecting users to the essential features, benefits, and overall value of the product or service they’ve just subscribed to.

Evernote 40

Evernote Activities Examples Case Study 40

Absorb LMS

MAY 31, 2019

Better customer service, sales wins and compliance with health and safety regulations: What do all of these have in common? Offline, ask managers to survey team members about their training experiences. Productivity. According to Glassdoor , it can take up to eight months for a new employee to become fully productive.

Metrics 127

Metrics Track Compliance Training Effectiveness 127

Nvolve

JULY 29, 2020

The Voice of the Employee program is a system that is designed to gather information about the issues that matter to employees and use that information to make valuable changes. Voice of the Employee programs can improve the employee experience, improve workplace culture, boost productivity and refine business processes.

Voice 53

Voice Survey Customer Service Culture 53

CLO Magazine

JULY 23, 2013

Workers say their office has cliques, according to a new survey, with a small percentage of them admitting to participating in certain activities just to fit in. Chicago — July 24 A new CareerBuilder survey finds that 43 percent of workers say their office or workplace is populated by cliques.

Survey 50

Survey Culture Movie Classes 50

eLearningMind

MAY 19, 2022

Taking the time to survey, plan, and test solutions before a company-wide rollout gives you the chance to stop and consider what your learners need the most. Use your production time more effectively. Knowledge training is often required for things like compliance training or production information.

Analysis 98

Analysis Blended Learning Compliance Training Training 98