article thumbnail

Cultivate a Culture of Customer Service

CLO Magazine

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. But, as he partnered with Linkage principal consultant Madelyn Yucht, they realized that customer satisfaction scores would only go up when quality of process execution and delivery improved. How did the firm turn it around?

article thumbnail

OpenSesame And Knowledge Anywhere Integration Transforms And Streamlines Global Learning Platforms

OpenSesame

OpenSesame, a market-leading SaaS global eLearning innovator, recently announced an integration with longtime partner — Knowledge Anywhere — to transform existing training programs using OpenSesame’s high-quality content library for learners. A learning management system is useless without high-quality training content.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

OpenSesame and Knowledge Anywhere Integration Transforms and Streamlines Global Learning Platforms

KnowledgeAnywhere

OpenSesame, a market-leading SaaS global eLearning innovator, recently announced an integration with longtime partner Knowledge Anywhere to transform existing training programs using OpenSesame’s high-quality content library for learners. A Learning Management System is useless without high-quality training content.

article thumbnail

If You're Not Learning.

The Performance Improvement Blog

Acquiring new knowledge and skills is not a matter of time; it’s a matter of how we think about learning. If we continue to think of learning as something added, extra, and supplemental, people will never learn at the urgency, speed, and quality that is required today. People want meaningfulness and joyful workplaces.

article thumbnail

OpenSesame and SAP SuccessFactors Integration Creates a Better Path for the Future of Employee Learning

OpenSesame

OpenSesame’s library offers over 25,000 high-quality courses to assist enterprises worldwide in developing more analytical and actionable learning. The OpenSesame eLearning content library is regularly updated with new courses that can be synced to your LMS.

SAP 52
article thumbnail

50 Ways to Lever Learning

The Performance Improvement Blog

Performance measurement – learning from measures of performance such as sales figures, production numbers, and customer service feedback. Roleplay – people (usually two or three) acting out roles to learn about themselves and others by putting themselves in somebody else’s shoes.

article thumbnail

A Complete Guide To Choosing The Best Online Course Platform

ProProfs

When you use an online course platform as an LMS, periodic assessment is a must to gauge learning outcomes. For example, it should allow you to add quizzes and surveys to help evaluate knowledge retention and gather feedback on course quality. ? Find Out the Quality of Customer Support. Learner Experience. eCommerce Support.