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How to Get Your Customer Service Team to Embrace Training

Litmos

Tired of listening to your customer service team gripe about “more training?”. It may take a bit of convincing and perhaps a few attitude adjustments, but with a solid strategy and consistent tactics you can lead your team to see training in a new light. for them to do their jobs and/or advance in their careers.

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Not Another “Future of Leadership” Blog

Litmos

” Plus, the Great Resignation may have permanently changed workers’ attitudes and employee retention approaches across the global workforce. All courses are available to SAP Litmos Training Content clients from November 2021. Ok, those were enough buzzwords for one article. This is not a realistic concept.

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How Can L&D Contribute to Creating Highly Engaged Employees?

Litmos

Further, according to Forbes , “highly engaged teams show 21% greater profitability… Those teams who score in the top 20% in engagement realize a 41% reduction in absenteeism, and 59% less turnover. It can include knowledge building, knowledge transfer, behavioral change, and a reflection of attitudes.

Create 52
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For the Love of Learning: Love Your Customers

Litmos

Lasting customer relationships can’t be developed with a one-and-done attitude: “See ya! Let me start by saying that we at SAP Litmos do, in fact, love our customers. We deliver the unique customer experience of the SAP Litmos Dojo , which is our online training portal for customers. Good luck figuring it out.”

Custom 52
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Positive Ways to Deal with Toxic Employees

ej4 eLearning

Sometimes though, bad habits combined with bad attitudes can create a toxic combination that spills over and affects whole teams. Also explain to the employee that, while work hiccups happen, the team needs to know so that appropriate alternatives can be explored. If it’s a problem at work or home, you can take supportive steps.

Behavior 100
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Positive Ways to Deal with Toxic Employees

ej4 eLearning

Sometimes though, bad habits combined with bad attitudes can create a toxic combination that spills over and affects whole teams. Also explain to the employee that, while work hiccups happen, the team needs to know so that appropriate alternatives can be explored. If it’s a problem at work or home, you can take supportive steps.

Behavior 100
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Learning System TrailBlazers – Who’s Next?

eLearning 24-7

Anyway, to stop that “traditional” spin, they need a re-brand, something fresh, modern, new attitude approach – I just mean related to the learning system and so forth, not their name for example, rather the product/LOB. SuccessFactors acquired the Plateau LMS (way before SF was acquired by SAP).