Dashe & Thomson

MARCH 11, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Can Games Transform the World? While games like these provide a fun alternative to boring quizzes, they do not provide context. Download the whitepaper » Blog this! Leave a Reply Click here to cancel reply.

Social Networks 124

Social Networks Social Learning Blended Learning Games 124

Dashe & Thomson

DECEMBER 27, 2010

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Temporary Staffing Revolution by Paul on December 28, 2010 in Temporary staffing A few weeks ago, I grabbed coffee with a long-time family friend that happens to be a training developer. Download the whitepaper » Blog this!

Social Networks 100

Social Networks Social Learning Blended Learning Blogging 100

Infopro Learning

NOVEMBER 24, 2021

Customer service is an age-old necessity for any business and will continue to be for the foreseeable future. A remarkable customer experience is critical to the sustained growth of any business. Delivering exceptional customer experiences ensures high customer loyalty and customer retention. Final Thoughts.

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Dashe & Thomson

JANUARY 27, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Online Video: the Perfect Social Learning Tool? As support, Anderson provides examples in which exceptional performers (elite dancers, TED Conference speakers), learn from their counterparts around the world by watching them online.

Social Learning 134

Social Learning Social Networks Social Blended Learning 134

Dashe & Thomson

DECEMBER 14, 2010

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Hey, That’s Social Learning! The band director provides a safe environment and plenty of opportunities. Download the whitepaper » Blog this! Download the whitepaper » Blog this! Liam McCoy: Thanks for this.

Social Learning 100

Social Learning Social Networks Blended Learning Social 100

Dashe & Thomson

APRIL 19, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Who’s Building the Social Learning Roads? Academia needs a coherent learning theory, or set of theories, that provides guidance for building the road system so the cars can operate. Download the whitepaper » Blog this!

Social Networks 124

Social Networks Social Learning Social Blended Learning 124

Infopro Learning

DECEMBER 23, 2020

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams. Phase 1 Identifying Customer Service Challenges.

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Customer Service Services Blended Learning Custom 251

Infopro Learning

MAY 6, 2019

Why is Customer Service Training So Important? Customer service can greatly impact the success and perceptions of your organization. Great customer service can help you attain new business and maintain relationships with loyal customers. This is why customer service training is important.

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Customer Service Methods Services Blended Learning 272

OpenSesame

FEBRUARY 16, 2022

THRIVE offers snappy, artful microlearnings that support all areas of a business; from business skills like leadership and customer service, to mental health and wellness. The post February 2022 New Publishers Announcement Blog appeared first on OpenSesame. BOOK A DEMO.

Harassment Training 52

Harassment Training Compliance Training Blogging Cloud Computing 52

Ed App

JANUARY 27, 2023

The type of service provided to customers can make the difference between whether a brand or organization succeeds or fails. The best customer service solutions train your employees to offer superstar services and allow you to measure their performances so you can do adjustments along the way.

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Infopro Learning

NOVEMBER 10, 2022

Corporate learning strategies are frequently aligned with overarching business objectives, providing employees with guidelines to learn and work toward those objectives. An example of such a corporate learning strategy would be to reduce customer help tickets and wait times and provide the best customer service to its customers.

eLearning Strategy 352

eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

Experiencing eLearning

DECEMBER 29, 2020

I have written over 1100 blog posts since I started this blog in 2006. This was the top post on my blog for many years, and still ranks highest of my instructional design careers series. If you want a job creating soft skills training, create customer service samples. These are my top 10 posts for 2020.

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Examples Sample Instructional Design Write Blog 364

Unboxed

APRIL 3, 2020

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service.

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Customer Service Services Custom LMS 84

Ed App

JANUARY 30, 2022

Identifying the most important customer service training topics is a crucial step in developing your employees, and ensuring that they are fully equipped with relevant information and vital skills in representing the business with your customers. Check out these customer service training topics you shouldn’t miss out on. .

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Customer Service Services Diversity Training Custom 52

Ed App

DECEMBER 21, 2021

Equipping your team with tips for quality customer service is essential so they can help customers find value before and after their purchases. This goes to show how customer service is central to every business’s operations. Tip for Quality Customer Service #1 – Sharpen your product knowledge.

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Ed App

MARCH 15, 2021

Free customer service training courses are free courses that can train your customer service team on the various aspects of good customer service. These courses are important because customer service goes hand-in-hand with quality products. The course is not generic.

Customer Service 52

Customer Service Services Free Custom 52

Coursera

NOVEMBER 7, 2023

These latest courses, Specialization, and Professional Certificates cover everything from Extended Reality (XR) and customer service to project management and AI. Akamai Customer Consulting and Support Professional Certificate by Akamai Are you interested in end-to-end project management? What will you learn next?

Customer Service 52

Customer Service Services Project Custom 52

Ed App

MARCH 21, 2021

Why improve customer service training? Great customer service is not a skill that all people are born with. But like any other skill, practice in the presence of a competent educator will help take average customer service employees to a whole new level. Customer service training idea #2 – Icebreakers.

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Customer Service Services Ideas Custom 52

Infopro Learning

MARCH 27, 2023

This blog will discuss the important BFSI employee metrics for L&D initiatives and five key areas L&D leaders should focus on in 2023. Important BFSI employee metrics for L&D initiatives Customer satisfaction In BFSI, customer satisfaction is the most critical metric for success.

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Metrics Performance Compliance Training Augmented Reality 170

Infopro Learning

JANUARY 21, 2021

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. Quality service is one of the critical factors today’s consumers consider before making a purchase. Solution Highlights.

Knowledge 380

Knowledge Productivity Product Blended Learning 380

Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. With the ability to automate certain tasks and provide training and learning resources, they’re handy companions that will contribute to the success of your store. Custom course development.

Customer Service 40

Customer Service Services Authoring Tools Custom 40

Ed App

MARCH 17, 2021

Here are 10 customer service remote training activities. Customer Service Remote Training Activity #1 – Internal courses and knowledge testing. There are numerous LMS systems out there for managers and course creators to create courses for employees to learn and improve their existing customer service skills.

Customer Service 52

Customer Service Activities Services Custom 52

The Performance Improvement Blog

AUGUST 15, 2013

I’m afraid we are witnessing a trend in customer service that signals the end of a short-lived focus on the customer. Call me old-fashioned, but I think this is a huge mistake on the part of companies that want to retain customers in a highly competitive environment. Always be respectful of customers.

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Customer Service Services Custom Culture 157

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

Infopro Learning

NOVEMBER 10, 2022

The most successful businesses prioritize their customer’s needs before, during, and after the sale by offering exceptional service. Building a customer-centric culture within an organization requires an added effort to provide more than just good customer service. Personalize the Customer Service.

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Consulting Custom Organization Tips 416

Infopro Learning

JUNE 19, 2023

Transparency Market Research (TMR) report states that managed learning services provide a wide range of expertise while reducing training costs by 15% to 20%. In this blog, we will delve into the business of learning and the crucial role that MLS plays in enabling organizations to achieve their learning goals.

Services 221

Services Management Agile Metrics 221

Dynamic Pixel

AUGUST 30, 2022

You should only provide relevant images that are related to the text when you’re submitting a post, and not use a bunch of irrelevant images. You should provide trainees with feedback and also share your opinions to improve the learning process. Get learners involved with personalized content. What Makes a Company Great to Work With?

Companies 52

Companies Education LMS Services 52

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

Customer Service 40

Customer Service Coaching Services Authoring Tools 40

Capytech

JANUARY 9, 2022

Customer Service Skills Your Employees Should Have and How E-Learning Can Help. Customer service is a critical function in many businesses. Whether you deal face to face, online, or on the telephone, the interactions your team has with customers will impact your bottom line. Customer Service Skills for Everyone.

Customer Service 52

Customer Service Services Custom Skills 52

Ed App

SEPTEMBER 15, 2019

Today, Microlearning is providing small businesses with a chance to develop employee training in a new way. It consists of the usage of audio/visual content, custom-made for each employee to work at his/her own pace, which is quite different from the old-fashioned employee training programs. Posting Encouraging Blogs.

Customer Service 40

Customer Service Services Custom Blended Learning 40

Infopro Learning

NOVEMBER 21, 2023

This blog explores how L&D teams may adjust to this technological transformation by venturing into the undiscovered realms of AI’s impact and what the future holds in terms of integrating AI into the L&D function. Data-Driven Insights: AI is a powerful tool to unlock a treasure trove of insights within the L&D domain.

Teams 221

Teams Privacy Compliance Training Harbinger 221

Infopro Learning

APRIL 15, 2024

Continuous Accessibility: AI chatbots are available 24/7, providing timely access to learning content or training guidance whenever employees need it. In customer service training, utilize AI chatbots to mimic customer complaints or inquiries, allowing agents to hone their response skills and provide exceptional service.

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Diversity Training Compliance Training Blended Learning Simulations 221

Paradiso

OCTOBER 24, 2023

It helps support teams address training barriers and challenges by providing a flexible, efficient, and accessible way to train agents without disrupting daily operations. It ensures that agents are well-prepared to deliver the service your customers expect. What is Call Center Training Software?

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

Ed App

JANUARY 28, 2019

Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the organization’s future. Below are some innovative tips for customer service training, which can help supervisors, managers and HR professionals get started.

Customer Service 40

Customer Service Services Custom Tips 40

TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

Customer Service 70

Customer Service Services Custom Guide 70

Ed App

JANUARY 28, 2019

As the demand for customer service training grows, so do the delivery methods for employers. However, do organizations really know how to deliver customer service training effectively, in a manner that leaves the participants feeling revitalized? Providing information. This approach is called, microlearning.

Customer Service 40

Customer Service Services Custom Training 40

Ed App

JANUARY 28, 2019

Knowing how to do customer service training is an important thing for any organization wishing to attract new customers and retain their old ones. Below are ways on how you can conduct an effective customer care training program. What do you wish your customer support team to learn? Create a plan.

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Customer Service Services Custom Training 40