CLO Magazine

MARCH 18, 2021

Chief Learning Officer recently sat down with longtime CLO Advisory Board member Diana Thomas, executive coach and advisor for Winning Results LLC. In 2014, she received CLO’s Norman B. CLO: How did you first become interested in learning and development? I love coaching; I love seeing people grow.

CLO 79

CLO Coaching Virtual World Case Study 79

CLO Magazine

FEBRUARY 13, 2024

Figure 1: 5 Moments of Need Unfortunately, most companies lack any intentional support when these 5 Moments occur. The most significant cost occurs as employees stop working in order to figure out how to do their work, adapt to change, solve a problem, and/or recover from mistakes they make. This is highly ineffective and costly.

Performance Support 41

Performance Support Performance Solution Blended Learning 41

CLO Magazine

MARCH 4, 2021

CLO: How did you become interested in learning and development? CLO: What lesson(s) did you learn in 2020 that you’ve taken with you into 2021? Ask your team members how they are doing and what you can do to support them, and then listen. CLO: How do you enjoy spending your time outside of work? Maintain balance and calm.

CLO 79

CLO Podcasts Podcaster Podcasting 79

CLO Magazine

APRIL 29, 2021

She has held numerous roles in L&D, previously serving as the chief of education strategy for Dell EMC-Education Services until 2017, and as Dell Global Support and Deployment Service’s global learning officer until 2014. In 2020, she was recognized as CLO of the Year. CLO: How do you enjoy spending your time outside of work?

CLO 84

CLO Metrics Diversity Training Podcasts 84

CLO Magazine

FEBRUARY 18, 2021

and an executive coach at Harvard Business School. DeFilippo has been in senior talent management and development for more than 25 years, and has previously served in numerous learning leader roles , including CLO for BNY Mellon and also for Suffolk Construction. CLO: What was your first official job in learning and development?

CLO 71

CLO Coaching Case Study Mentoring 71

CLO Magazine

MAY 20, 2021

They also do not have the resources to provide the one-on-one support needed to help new hires figure out how to apply training to actual work scenarios. They feel isolated, underprepared, scared to make a mistake and even afraid they might lose their job because of performance.

Performance Support 102

Performance Support Performance Simulations Exercise 102

CLO Magazine

AUGUST 3, 2021

The performance management system has evolved to document bad behavior to a business driver and the way performance management discussions are conducted has dramatically improved. Some organizations proclaim they have eliminated the classic performance appraisal system. Performance basics. Performance chain of impact.

Performance Support 109

Performance Support Performance Management System 109

CLO Magazine

NOVEMBER 12, 2023

Many struggle to cope, let alone lead effectively, eroding confidence and trust in leadership and performance. The case for change is compelling. Improves organizational preparedness and resilience to leverage, manage and mitigate risks, and support achieving strategic goals. Considers implications before making decisions.

Leadership 98

Leadership Organization CLO Scanning 98

CLO Magazine

DECEMBER 17, 2018

Coaching is a powerful growth accelerator. Whether to prepare the next generation of leaders or unlock the potential of current leaders, organizations are using executive coaching increasingly to bolster their talent development. It’s not surprising that coaching is a $2.3 Rigor rooted in behavioral science.

Coaching 83

Coaching Leadership Behavior Performance Support 83

CLO Magazine

MARCH 24, 2021

If you are part of a change management initiative, or simply trying to help people through a workplace transition, here are six simple steps to create and implement a plan that works. People fear change because they cannot anticipate the outcome. Implement a robust support package. The word strikes fear in many people.

Change 113

Change Management Learning Objects Performance Support 113

CLO Magazine

JANUARY 4, 2021

As the COVID-19 pandemic desecrated global economies, L&D was in the hot seat, with many learning leaders and teams working quickly to meet the rising demands of workforces entering a new chapter of work, from remote training, coaching and development opportunities to layoffs and outskilling. Bringing learning to life.

CLO 84

CLO Culture Global Case Study 84

CLO Magazine

OCTOBER 9, 2023

The speed of change is overwhelming for many leaders and employees. Choices aren’t clear-cut and the future is unpredictable, thus leaders and employees need more than directives, targets and traditional performance reviews. What exactly is coaching? What resources or support do you need?” What can you try?

Activities 98

Activities Skills Coaching Mentoring 98

CLO Magazine

JANUARY 22, 2021

As more time goes on between “what used to be” and “the new normal,” the need to establish updated procedures for employee-performance conversations has become imperative. Employee performance conversations can be challenging for all involved, even without considerations related to working remotely during a pandemic.

Performance Support 90

Performance Support Evalution Performance Camera 90

CLO Magazine

SEPTEMBER 2, 2021

As remote work transitions from a temporary pandemic necessity to a permanent workplace fixture, talent leaders must ensure a successful remote working model, which begins with investing in support for managers. Below are four ways to support managers so they can consistently achieve organization goals while working remotely.

Performance Support 91

Performance Support Teams Support Management 91

Infopro Learning

SEPTEMBER 30, 2021

Historically, HR teams have relied on static organizational constructs and external providers to support their organizational needs. At the same time, individual team learning and innovation can be shared with the broader enterprise in a virtuous circle of learning, development, and performance at scale.

Develop 221

Develop Consulting Performance Support CLO 221

The Performance Improvement Blog

SEPTEMBER 17, 2013

In answering this question, the first thing managers have to understand is that continuous learning is the modus operandi for all high performance organizations. Individual, team, and enterprise performance can’t improve without learning. They understand it and strive to create an environment that supports it.

Roles 207

Roles Performance Support Performance Management 207

CLO Magazine

MAY 22, 2020

If employees — particularly those from different cultural backgrounds — feel they are not adequately invested in or supported in their skills development, it may be because they aren’t. The following scenario is based on an actual coaching engagement. Uncertainty around professional etiquette norms. Sameer’s Story.

Coaching 98

Coaching Business Diversity Training Leadership 98

Degreed

MARCH 10, 2022

To give your people the development they seek, and to create real business value for your organization, it makes sense to embrace a performance enablement strategy. You can enable performance by connecting what your people learn to ongoing, real-time and internal experiential learning opportunities in which they can explore new types of work.

Performance Support 52

Performance Support Performance Management Help 52

CLO Magazine

FEBRUARY 18, 2020

Many forces, including technology and digitization, global competition, communication, social media innovations and expectations of new workforce members, are causing incremental changes. Becoming a learning enterprise is a culture-change journey. Business processes and systems support it. And there are many levers.

Enterprise 106

Enterprise Culture Change Performance Support 106

CLO Magazine

MARCH 25, 2020

While it’s impossible to maintain “business as usual” when circumstances change immensely on a global scale, there are still some things we do have control over. Now that our working conditions have drastically changed, I imagine that number has jumped to 100 percent. First, don’t dwell on the interference. What can we do differently?”

Coaching 60

Coaching Help Attention Performance Support 60

CLO Magazine

FEBRUARY 23, 2017

It was a defining moment that changed the way companies think about how and where employees learn. These advances won’t just change the way learners engage with content. They will fundamentally alter the CLO’s job and how their teams work. At the same time, the global economy was changing. Be a Change Agent.

CLO 73

CLO Digital Authoring Tools Toolbook 73

CLO Magazine

APRIL 8, 2018

“We have a lot of first-time managers who need coaching,” said Rick Pereira, chief people officer. Instead of moving to Macedonia himself, Pereira implemented Butterfly.ai, an artificial intelligence coaching app that provides feedback to managers on their leadership skills. Now he’s one of our strongest leaders,” Pereira said.

Coaching 84

Coaching Oracle Metrics Mentoring 84

CLO Magazine

MAY 19, 2023

Jacob Morgan recently ran a study in conjunction with LinkedIn that included more than 14,000 participants titled “ How Leaders Overestimate Their Own Skills and Mindsets ,” in which they examined how well leaders felt they were doing with respect to people, soft skills (such as coaching, empathy , recognition, etc.)

Management 102

Management Trust Performance Support Coaching 102

CLO Magazine

APRIL 3, 2023

If your organization isn’t offering help to grow your relationship skills, or personalized coaching and mentoring to support your development, then it’s time to look elsewhere. Personalized, relationship-based coaching is more effective than one-size-fits-all training The research found that use of leadership coaching is increasing.

Develop 79

Develop Mentoring Leadership Coaching 79

CLO Magazine

NOVEMBER 30, 2021

For example, a customer support representative can be skilled into another support-oriented role, such as an IT support specialist. Here are some questions that many companies miss when architecting this kind of pathway: Will the changes slated for our business strategy impact our business needs?

Coaching 112

Coaching Performance Support CLO Roles 112

CLO Magazine

SEPTEMBER 25, 2023

She wanted a coach who could help her manage her energy as she found a way to be both inspiring and authentic as a leader. Identifying which needle is most critical to move in each leader’s context, thus creating personal buy-in for the hard work of personal change. Possible elements of a holistic program are: One-on-one coaching.

Leadership 88

Leadership Personal Learning Personal Personalization 88

CLO Magazine

JUNE 29, 2017

Elite athletes, dancers and singers all have coaches. They require consistently high performance and support. Therefore, being offered a professional coach is often seen as a perk on most jobs; it’s a sign that an organization is investing in a leaders’ success. “We The coach as map maker.

Coaching 78

Coaching Emergent Performance Support Program 78

CLO Magazine

OCTOBER 2, 2023

The pace of change has become increasingly so, challenging organizations to adapt nimbly or be disrupted by competitors who do. Leaders in learning and development face a critical challenge in supporting the workforce through times like these. We are told that people just don’t like change, but the truth is some people do.

Agile 92

Agile Organization Design Trust 92

CLO Magazine

MAY 21, 2020

The new decade promises a whole new approach for the speed of change. Organizations are recognizing the need to exist in a state of constant readiness to respond to new information about changing customer requirements, stakeholder expectations, regulation and competition. What’s New in Change Management? That time has passed.

Change 95

Change Management Digital Leadership 95

CLO Magazine

MAY 13, 2024

The Compass is designed to provide foundational competencies that support each university’s values and guide how the next generation of leaders are developed across the system. A systemwide focus on moral, intellectual, civic and performance virtues leads to phronesis which is our desired end state.

Develop 41

Develop Leadership Performance Support Podcasts 41

CLO Magazine

APRIL 20, 2018

Rapid change, especially in the workplace. Upskilling and reskilling workers while maintaining performance levels is becoming an increasingly important priority as organizations prepare for the future of work. So what kinds of learning opportunities do workers want in the face of immense change? That’s wrong, too.

Mentoring 80

Mentoring Coaching Survey Blended Learning 80

CLO Magazine

NOVEMBER 10, 2021

A few examples: An analysis of actual performance evaluations found that more than 75 percent of women’s evaluations contained critical comments about their personalities versus 2 percent of men’s. As part of the survey, we asked managers how they were helping support the development of their female talent. One-on-one coaching.” .

Mentoring 98

Mentoring Coaching Attitudes CLO 98

CLO Magazine

APRIL 14, 2024

However, when employees (buyers and sellers) needed to work from home unexpectedly, the selling process was changed forever. Working remotely has changed new employee onboarding, sales coaching, sales meetings, presentations and negotiations. appeared first on Chief Learning Officer - CLO Media.

Sales 79

Sales Case Study Coaching Portal 79

CLO Magazine

FEBRUARY 3, 2021

The situation isn’t going to change anytime soon, and it won’t be solved through external hiring simply because demand is outstripping supply. It’s not surprising, then, that almost every CLO in 2021 is listing the growing skills gap and new talent upskilling as a top priority. People-powered support.

Compliance Training 115

Compliance Training Technology Blended Learning CLO 115

CLO Magazine

DECEMBER 16, 2022

All of this work is done without the nuances that an in-office setting can accommodate much more often and easily: leaders observing behavior, providing feedback, coaching on the fly and collaborating with their team members. Address performance issues as they occur. Leadership has always required these behaviors. Define roles.

Develop 114

Develop Leadership Coaching Network 114

CLO Magazine

JUNE 3, 2021

Whenever things change, I want to dive in and learn new skills, perspectives, procedures or approaches to be ready. When a system changes, the dashboard should indicate a small and important update to address immediately. When an employee’s role changes, the dashboard should provide new guidance. Coaching — scaled and evolved.

Diversity Training 98

Diversity Training Blended Learning Cognitive WebEx 98

CLO Magazine

MAY 31, 2017

Accenture made quite a stir two years ago when the company announced it was eliminating performance rankings. Accenture’s decision followed a realization that performance reviews require significant effort every year — with little correlation to actual performance. Traditional Performance Management Is Failing.

Conversation 76

Conversation Performance Support Performance Management 76