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Top 3 ways an intelligent learning platform helps you implement your best customer service training ideas

Matrix

You need to play around with customer service training ideas and see what works best for achieving your business goals, particularly when it comes to building a highly knowledgeable and resourceful customer support team. How an intelligent learning platform helps you implement the best customer service training ideas. Role-plays.

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Internal Communication: how to improve it within your business

MobileTrain

In this article, we discover practical strategies to enhance internal communication within your organisation for improved collaboration and stronger team dynamics. Collaboration: Effective internal communication fosters collaboration among teams and individuals. Internal Communication made easy!

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Internal Communication: how to improve it within your business

MobileTrain

In this article, we discover practical strategies to enhance internal communication within your organisation for improved collaboration and stronger team dynamics. Collaboration: Effective internal communication fosters collaboration among teams and individuals. Internal Communication made easy!

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Internal Communication: how to improve it within your business

MobileTrain

In this article, we discover practical strategies to enhance internal communication within your organisation for improved collaboration and stronger team dynamics. Collaboration: Effective internal communication fosters collaboration among teams and individuals. Internal Communication made easy!

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What is social learning and how can you use it to foster collaborative learning

Adobe Captivate

What is social learning and how can you use it to foster collaborative learning. In this article, I will touch upon the concept of social learning, its benefits and how can it be used meaningfully in an organisation to enhance collaborative learning. It can also be leveraged as an effective tool for collaborative or social learning.

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Can Instructional Designers Effectively Work Remotely, and Should They?

IT Training Department Blog

Traditionally, these professionals collaborate closely with subject matter experts and stakeholders to craft impactful educational content. Or does their craft demand face-to-face collaboration and constant in-person interaction? Creative ideas rarely happen from them. But can that be done effectively remotely?

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Unleashing the potential of talent fused with artificial intelligence: Developing future-forward skills in the contact center

CLO Magazine

From live chat and social media platforms to email and instant messaging, these channels allow businesses to engage with customers in real-time, satisfying their desire for instant connection and resolution. Moreover, leaders should create a motivating environment that encourages experimentation, risk-taking and collaboration.

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