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10 Customer Service Training Topics

Ed App

Identifying the most important customer service training topics is a crucial step in developing your employees, and ensuring that they are fully equipped with relevant information and vital skills in representing the business with your customers. Check out these customer service training topics you shouldn’t miss out on. .

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The Best Companies to Work With For Education E-Learning

Dynamic Pixel

You can make your eLearning content more engaging to learners by following the steps below. Find out how to engage your learners. What is the best way to include visual content in eLearning? Get learners involved with personalized content. Learners can face a variety of factors that might directly impact their motivation.

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Communication Assessments: A Guide for Hiring & Training

ProProfs

Poor communication is one of the biggest causes of such costly misunderstandings. . This is why recruiters worldwide consider communication assessment essential during the hiring process. But assessing communication skills quickly and efficiently isn’t easy, is it? . What Is Communication Assessment? and much more.

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Everything You Need to Know about Call Center Training

Paradiso

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. It prepares staff, especially those interacting directly with customers, to excel in their roles.

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Ultimate Guide to Customer Service eLearning

Academy of Mine

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

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Ultimate Guide to Customer Service eLearning

Academy of Mine

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

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Building a Stronger Team: Collaborative Learning Activities & Strategies

learnWorlds

Typical examples include online discussions and team group projects , often paired with a reward system to make things more interesting. In this post, we’re discussing collaborative learning and the reasons why a Learning Management System (LMS) is the most suitable tool for the job.