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Ultimate Guide to Customer Service eLearning

Academy of Mine

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

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Ultimate Guide to Customer Service eLearning

Academy of Mine

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

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Everything You Need to Know about Call Center Training

Paradiso

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. It prepares staff, especially those interacting directly with customers, to excel in their roles.

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Ultimate Guide to Customer Service eLearning

Academy of Mine

Why You Ought To Lean On eLearning for Your Customer Service Training Obviously having a top-tier customer experience team should be high on the list of any business hoping to thrive in the coming year, but why make eLearning a part of that equation? Investing early in a high-quality LMS saves you money in the long run.

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Joy to the World of Work

The Performance Improvement Blog

. It’s fitting, in this holiday season, to be talking about "joy". We have a shared belief system. Menlo, by being very public about its culture, is saying to the world that no organization has to have a cheerless, hard-driving workplace. Everything they do is an opportunity for learning. In Joy, Inc. ,

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Collaboration vs competition: Different, but not mutually exclusive

TalentLMS

Neck and neck on the leaderboard, their approaches catered to different customer preferences. Lilly used emotional intelligence to build a friendly rapport with customers. But it wasn’t everything. And to keep improving performance, they needed to learn from each other too. Rivalry motivated them.

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How Meaningful Performance Conversations Drive Learner & Organisational Success

Acorn Labs

Lots of people don't like performance management—particularly their performance reviews. Performance conversations are structured discussions between managers and employees that aim to evaluate and improve employee performance in the workplace. Better feedback exchange through a two-way dialogue between managers and employees.