eLearning Industry

DECEMBER 24, 2019

Soft skills don’t just impact your customer service and sales stats. Communication, negotiation, and creativity also impact your company’s compliance. Let’s look at 6 factors to consider about soft skills online training and tips to achieve rapid results. This post was first published on eLearning Industry.

Customer Service 54

Customer Service Services Compliance Training Custom 54

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

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Customer Service Coaching Services Authoring Tools 40

Learning Management System Software India | Webnox Technologies

OCTOBER 25, 2023

The Role of CRM Software in Sales Forecasting and Predictive Analysis Overview Abinaya // 25-10-2023 The Role of CRM Software in Sales Forecasting and Predictive Analysis What is Predictive Analysis? What is Sales Forecasting? Sales forecasting is a critical aspect of business planning.

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Predictions Analysis Sales Software 52

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials. Builds Service Skills On The Spot.

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Compliance Training Customer Service Mobile Learning Services 64

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

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Customer Service Compliance Training Ideas Services 74

BrainCert

DECEMBER 23, 2022

Sales training teaches salespeople the skills and knowledge they need to effectively sell products or services. An LMS can be a helpful tool for providing sales training. With an LMS, instructors can easily create and deliver sales training content, such as videos, presentations, and quizzes.

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Sales Compliance Training Blended Learning LMS 59

eLearning Industry

MAY 7, 2020

How can you prep your sales team for ethical dilemmas without going over the L&D budget? COI breaches come in many forms, not just outright bribes from deceitful clients. This post was first published on eLearning Industry.

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Compliance Training Sales Cost Compliance 69

Infopro Learning

NOVEMBER 21, 2023

AI-powered digital trainers can be used to deliver a wide range of training content, including onboarding and new hire training, product knowledge training, compliance training, sales and customer service training, leadership and management training, and soft skills training.

Teams 221

Teams Privacy Compliance Training Harbinger 221

Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Negotiation.

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Customer Service Compliance Training Services Custom 49

Paradiso

OCTOBER 24, 2023

The training covers various aspects, including company-specific knowledge, product and service details, technical information, operational procedures, and customer service skills. This feature is invaluable for conducting virtual training sessions, especially for in-depth customer service topics.

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Authoring Tools Diversity Training Compliance Training Simulations 91

PDG

JUNE 14, 2023

ONBOARDING Unleashing Sales Success—The Power of Systems, Culture and Accountability Written By: Performance Development Group June 14, 2023 – 5 min read Sales enablement technologies and resources have changed the game, but not always for the better. We see poor sales culture manifest in several ways.

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Sales Culture System Performance Support 52

Ed App

MARCH 30, 2021

This amplifies the importance of compliance training in ensuring that your employees are educated with proper conduct to prevent any violation in the workplace or on the consumers’ rights under the law. . So, what does GDPR compliance mean for your organization? GDPR compliance is not only applicable in IT.

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Compliance Training Compliance Privacy Security 52

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

AUGUST 9, 2023

Post-Purchase: Maintaining Loyalty Conversion funnel optimization goes beyond the sale. You need to stay engaged with your customers to encourage repeat purchases. You must also have excellent customer service while soliciting feedback. Providing post-purchase follow-ups increases customer satisfaction and loyalty.

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Conversation Sales Strategy Authoring Tools 52

PDG

FEBRUARY 9, 2023

NEWS PDG is Poised for Growth in Life Sciences with Two New Sales Team Additions By: Performance Development Group February 9, 2023 – 3 min read PHILADELPHIA, PA, February 2023. Stephen Jones has over 15 years of experience in life sciences sales, and brings a strong knowledge for medical compliance, customer service, and communication.

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Sales Teams Portfolio Expertise 52

Litmos

FEBRUARY 5, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Time Management.

Customer Service 40

Customer Service Compliance Training Services Custom 40

Wahoo Learning

MAY 25, 2023

The primary goal of distributor training is to enhance the overall performance of your distribution network, leading to increased sales, improved customer satisfaction and a stronger brand image. Training at every level of the supply chain is important for maintaining a uniform standard across all your sales channels.

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Compliance Training Diversity Training Blended Learning Metrics 80

eloomi

AUGUST 28, 2023

With the right training, your employees can provide top-notch customer service, drive sales, and keep your store running smoothly. With a clean, intuitive, and easy to navigate design, eloomi ensures that you don’t waste valuable time trying to find your way around the platform.

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Compliance Training Customer Service Compliance Sales 52

Learning Pool

FEBRUARY 9, 2021

Derry-based Learning Pool has today announced the partnership with Walsingham Support, which sees the charity implement Learning Pool’s LMS to give a clearer overview of compliance training. The charity sought Learning Pool’s help to implement a platform that would reduce the barriers currently associated with compliance training.

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Compliance Training Association Learning Management System Compliance Performance Support 52

SkyPrep

MAY 18, 2021

Providing your employees with product knowledge training for sales and customer support is detrimental in today’s consumer revolving world. When your employees have access to online training based on all your business’s products and services, they are able to provide a best-in-class customer experience.

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Sales Knowledge Productivity Product 40

Infopro Learning

MAY 1, 2018

For example, the first level allows them to explore the sales floor and help a customer locate a particular product, while the second gives them the opportunity to troubleshoot an issue with the POS terminal or resolve a client complaint. Compliance Conundrums. Customer Service Scenarios.

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Compliance Training Games Online Simulations 193

LearnDash

OCTOBER 8, 2020

If these products and services are particularly complex, or if they are regularly updated, then you will need to train your team to be experts. Compliance, safety, and security: give your workforce the guidance to follow best practices. Finally, some courses are required in industries that have high compliance standards.

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Compliance Training Diversity Training Online Training 280

WhatFix

MAY 11, 2023

Orientation Training Onboarding Training Compliance Training Product Training Leadership Training Technical Training Quality Assurance (Q/A) Training Sales Training Soft-Skills Training Team Training Diversity Training Safety Training Upskilling Reskilling What is Workplace Training? Information about compliance.

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

Thinkdom

NOVEMBER 9, 2023

The focus is on enhancing customer service skills to address this concern directly. 1) Data Gathering: Investigating customer complaints and service feedback to pinpoint areas for improvement. 2) Skills Assessment: Identifying specific service skills that need development to boost customer retention.

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Specialist Compliance Training Sales Customer Service 52

BrainCert

JULY 28, 2023

Choosing the right payment gateway can significantly impact your course sales and revenue. Further, make sure any provider you select is compliant with all laws regarding data protection regulations to protect customer data from unauthorized access or theft.

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Association Learning Management System LMS Association LMS Course 52

Tesseract Learning

FEBRUARY 16, 2022

The scenarios can be related to a day-to-day office scenario, product or service sale to a prospective customer, customer service experience or insight, particular skill development, team-building exercise, resolving common business issues, etc. Compliance training can be boring for most learners [1].

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Compliance Training Examples Effectiveness Customer Service 98

Capytech

SEPTEMBER 29, 2023

That role covers everything from recruitment and retention to compliance and employee wellbeing. Despite the importance of HR, there often isn’t the same level of training focus for HR staff as there is for staff in other departments, particularly those that are customer-facing such as sales and customer service.

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Blended Learning Compliance Training Harassment Training Training 59

Paradiso Solutions

DECEMBER 21, 2023

This training covers various aspects, from understanding the brand’s values and how it operates to excelling in customer service and managing finances. Franchise training is crucial, not just a bonus, for a thriving franchise that upholds company standards and meets customer expectations.

Diversity Training 59

Diversity Training Compliance Training Blended Learning Program 59

Wahoo Learning

MARCH 20, 2024

Controlling supply chain complexity – Enhancing efficiency, reducing costs, and improving resilience against disruptions Compliance and risk management – Mitigate risks such as fines, legal challenges, or reputational damage that can arise from non-compliance.

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Compliance Training Diversity Training Performance Support Outsource 93

Paradiso Solutions

NOVEMBER 7, 2023

LMS not only centralizes the training content but also simplifies the process of onboarding and continuous training, thereby ensuring that the workforce is always aligned with the company’s objectives and customer expectations.

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LMS Industry Benefits Compliance Training 52

Absorb LMS

NOVEMBER 30, 2018

Say goodbye to tracking people down to confirm they’ve gotten the latest compliance updates. While you’re most certainly making things easier for your customers, you don’t actually need to be all that tech-savvy or detail-oriented. 3. Sales & Customer Service. 4. Enhanced Reporting.

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Integrate LMS Business Blended Learning 151

Creativ Technologies

JANUARY 4, 2022

Customer service is important for telecom companies because through this way they can sell the maximum number of products. They can also create brand loyalty because of exceptional customer service. Now, companies need to ensure that the customer data is saved so it can be supplied as and when the customers need it.

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Compliance Training Companies Help eLearning 98

The Performance Improvement Blog

AUGUST 14, 2014

One implication of the phrase is that if you measure something (customer service, productivity, sales, revenue, etc.), It’s as if they were trying to fulfill a compliance requirement without a commitment to improvement. Number of calls handled went up; customer service went down.

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Customer Service Metrics Evalution Compliance Training 203

KnowledgeAnywhere

APRIL 15, 2024

Are you aiming to improve customer service scores, reduce safety incidents, or maybe increase sales? Update Compliance Training : Regularly update courses to align with the latest compliance regulations and legal standards specific to your industry. Set up a SMART goal.

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Track LMS Compliance Training Expert 52

Learnnovators

DECEMBER 21, 2022

Yes, even the compliance courses that everyone hates. Here is an example of a not-no-good WIIFM, and how that can be flipped and presented from the learner’s point of view: Not so good: It’s important to know these sales techniques. Good: Mandatory compliance courses are boring, right? This applies to all your programs.

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Teams Metrics Compliance Training Behavior 246

Ed App

MARCH 10, 2022

Compliance Training. Compliance training is a type of employee training that’s mandated by industry-specific regulations and policies. Non-compliance to these laws can have drastic consequences, including criminal prosecution, penalties, loss of ability to operate, and damage to the business’s reputation. Onboarding Training.

Harassment Training 75

Harassment Training Compliance Training Diversity Training Authoring Tools 75

Knowledge Guru

JANUARY 7, 2014

Mandatory and Compliance: This is the sort of information we need to know, or our organization needs us to know. Since it often requires memorization, compliance training can be tedious. Processes, Procedures, and Business Practices: Processes and procedures are often foundational knowledge, just like compliance.

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Games Corporate Learning Compliance Training Content 229

Hurix Digital

JANUARY 4, 2024

Use Cases for Attended Bots Attended bots act as virtual assistants to humans and are best suited to augment tasks that still need manual efforts for completion like: Customer Service: Attended bots can support customer service agents by fetching relevant customer information, suggesting responses, or automating routine tasks like data entry.

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Scanning Metrics Analysis Customer Service 52